Gilt

I have ordered two flatware sets from GILT. Received them after two (!) weeks of waiting. Both of them were not what I have ordered. Called customer support. They told that there is no exchange. So if I still want it I need to order it since they are in stock. So I sent these wrong sets back and reordered again. Guess what - two weeks later got these two wrong sets I sent back! I'm out of money and fighting to get my refund back. On the website policy it stated "refund under 72 hours", actually it is one week and half.

So annoying! They guaranteed a gift by Christmas and they also guarantee a 24 response policy to customer service emails. When I placed an order a week and a half before Christmas, I did so expecting to have no issues with the delivery, given it was guaranteed by 12/24. However the package did not arrive by 12/24, which I knew would happen when on 12/20 the tracking information said it would arrive by 12/27. I contacted Gilt, and after 48 hours still didn't hear from them, so had to contact them again. And they finally responded saying no, it should get there by 12/24.12/24 came and went with no package delivery, so I contacted Gilt again. They agreed to refund my nominal shipping fee but never once apologized or offered any explanation as to why I didn't receive my package as promised. Don't use Gilt! Their deals are not worth the tremendous headache and poor customer service.

Orders are often sent with incorrect sizes. Customer service refuses to correct the order. They will acknowledge the error they made but won't rectify it because they don't have the correct size in stock! They just send what they have even when it's wrong.

Purchased a pair of dress shoes that the leather peeled after being worn two times. I do not wear these very often so I didn't realize the defect in their time period. The customer service was terrible and did nothing to remedy the situation of defective shoes. I will not be purchasing from them again. I understand that there can be issues with products from time to time but there is no excuse for poor customer service and the customer baring the cost in these situations.

I have not received my product yet, so I can't speak to the quality of the merchandise, but based on these reviews I am hoping my order is the exception. I will say this: when one spends a certain dollar amount on an item from a vendor, one expects to receive the item in an expedient manner. Gilt clearly does not know or care about their customers as they have taken the money from my account, but are taking their sweet time getting my merchandise to me. I have received ebay orders from private sellers that have shipped and delivered faster than my "high-end purchase" from Gilt. Pathetic. Just for reference, it's going on the second week since I have ordered, paid, and not yet received that which I have paid for. Terrible Customer Service and I will not be spending money with this company again.

I will never again make a purchase on gilt again. They advertise that if an existing member invites you to the website and you will get $25 deducted from you first purchase. I typed in all my credit card info for my first purchase and before submit the $25 off was applied, but after I clicked submit the OFFER WAS GONE. On the confirmation email it also showed that I was paying the full price. What is this? Deceiving consumers? False marketing ads?

Many thanks to the store staff, it was a pleasure to work with them. It is immediately evident that professionals, masters of their craft - gave practical advice to measure and figure out the sizes. I'm very grateful to you.

They sent the wrong item and have done nothing to remedy it. They refuse to acknowledge that the item I ordered has not arrived. Every email I sent is responded with a generic text simply about returning the wrong item back... What about what I ordered?!
The customer service is terrible. I bought their full year of free shipping and now I regret it. I hate giving business to companies who do not care for their customers.

Their customer service is the worst. They only accept returns and only for store credit. They are very unwilling to help a customer. I am always "indebted" to them with store credits if I return something and forced to spend my money on their website until I use up the credit.

I have ordered jewelry too only to have it arrive in pieces and they refuse to accept the return even when it was not properly packaged or shipped.

I have never dealt with such terrible service. I am so glad to see so many others with the same problems.

I ordered a Kate Spade wallet (sale item) on 23 Aug 18, it costed me 9. XX dollar for the US shipping and I just waited it to ship forever. Also I only got 1 confirmation email since I purchased the item. It said it will be shipped on 3 Sept. Fine, I wait.
Today (3 Sep) I logged in my account to check the status, and it showed my order had been cancelled!? They had nothing to explain and I didn't receive any email for the cancellation! It seems like they haven't cost any money from my visa but again the card company did send me a sms for the authority for the Gilt, so I don't know! Now I just hope they will not withdrew any money from my Visa, I must keep an eye on it. Worst online shopping experience ever!

I purchased a pair of sandals from this site. I knew they were final sale however when I received them, they looked nothing like the photo of the shoes on the website. I called to ask to at least be able to return them for a credit. They refused (even after seeing I've purchased numerous time from them) and now I am stuck with shoes that look nothing like what I thought I was getting. Be careful purchasing from this site and I would never again purchase a final sale item.