Gilt

Spoke to Customer Service Representative and Supervisor. About to place a Tom Ford belt. The app is charging a sales tax - which is incorrect as Minnesota don't charge sales tax on this belt. They keep on insisting that this should be taxed. Even the revenue.state.mn.us says so of the tax exemption. When I placed orders from Neiman, Saks, Nike, Nordstrom they all honor that. I hope that their business is doing well as they lose a loyal customer from me. 30 mins time wasted.

I have order many products through Gilt. Especially Predire Paris. I live in Florida I get all my stuff with 3 to 5 days with no problems. And the products are 100 legit.
I'm not sure why people are complaining about Gilt. If you buy on line it takes up to 2 weeks to receive things. There is a process they must go through.
The people complaining are the same people that complain in a restaurant to get the food for free.

I will in the future no better than any purchases from the subpar retailer scraping the bottom of the barrel for a discount retailer well gilt is a low as you can get. Reminder with that you can expect no service no quality and little to no satisfaction but they will offer a bucket full of bs and headaches and plenty of work for you trying to do the contortions needed to get them to give you refund. Remember you get what you pay for. Gilt has a lot of reasons why there might be an issue but none for resolving it and as Jen the customer supervisor told me in no uncertain terms "you're on your own". And with a patronizing, condescending tone, ask if there was anything else she could assist me with. Lesson learned I know next time next use Gilt.con

Possibly there is new Managment or customer service just does not care.

I have been a happy guilt customer until my last purchase. I ordered two items, had an email co firming and over a week later an email stating they could not ship as they over sold the teo items. It I s, but two.

It was o cilia as they were expensive knives that it was an I side job and someone inside Gilt two my two items. If it were my company, management would have looked into this inside scam.

I wrote Customer service two times and not one response, only confirming an inside theft of my items.

Maybe it is time to find other sources as loyalty has no place on Gilt.

Although my order fulfillment experience was a poor one, the customer service staff has been amazing. Each time I wrote, each time I called - they supported me with diligence and professionalism. I think Gilt's customer model is one many companies should follow and learn from. I don't think it's a service center in Hyderabad or the Philippines that's for sure. Anyways, I appreciate Paddy and James very much - and because of them I would order from Gilt again because I know they have my back as a customer. Thank you, Gilt.

They sent me a non-polarized version of Ray-Bans when the price and picture clearly showed a Polarized version. The version they sent me was $41 less on their website; customer service claimed I was wrong with a screenshot of a different product. Offered a store credit, minus shipping, not a full refund. Situation may constitute false advertising and fraud. Waiting back from Gilt customer service to respond fully to the situation; hopefully will be able to positively update this review if and when they decide to fully rectify the problem.

I've made purchases from Gilt for 7 years without a hiccup. Today, they delivered merchandise to an old address after sending to our current address for 5 years. IT migrated information without checking it. But, instead of the rep apologizing and offering to refund or expedite a delivery, I've been issued a trouble ticket and told a refund will be issued at some in the future. It didn't feel like Gilt. A bit of research shows it was sold to Rue La. Gilt is gone.

I've been shopping at Gilt for several years now. Delivery is fast, as indicated on the website. The quality is at a good level. My order came only once with a delay. I love the products in this store and the customer service, so I'm always with them.

This is my first time using Gilt and I purchased a pair Christian Louboutin So Kate heels and paid a total of $663 including tax and delivery. Retail price is $775. However, upon receipt I noticed that the dust bag material and color is off and on top of that the wording was peeling off! Even the actual shoe box looked fake with made-up product description stickers, literally nothing like the genuine product! Then I noticed the glue at the bottom of the shoe and the fake, low quality interior of the shoe. It is blatant that these shoes are a knock-off version that Gilt are trying to sell for only $100 off the retail price. I actually took them into a Louboutin store and they confirmed that these shoes do not appear to be genuine. Save your money, they're even trying to charge me $15 to return their fake product.

I have spent thousands, and thousands of dollars with gilt.com! I have had several issues. This was the worst! I had ordered linen sheets, they were very available when I ordered them! Then LATER I get a email that they are don't have any left! Someone was supposed to contact me from higher up! Nothing! Bad, Bad Customer Service! They could care less! Stay Away!

I've been a Gilt member for 2 years and love this website. They have the best deals on quality products, and have most professional and courteous customer service. They also have excellent turn around time on shipping and I usually get my items within 2-3 business days probably because their warehouse is located in NY. This is by far the best online shopping website in all aspects and I would strongly recommend this website in heartbeat.

If possible, spend a few minutes comparison shopping using Google or something similar. I've found lower prices on about 40% of the products sold on this site. I had a recent unsatisfactory experience where I was thinking about a $350 jewelry purchase. I took a screenshot of the item when I first saw it. I decided to buy it, went to the site to find the price had gone up by $50. After 2 requests for an explanation of the price increase, I was told it was because there were only a few left. That's a nonsensical, lazy response. I'm taking a break from Gilt. It may be permanent.