Gilt

Ordered a dress and received it damaged have contacted GILT several times without any luck.
They have completely ignored my messages and how to go about it by returning damaged dress without them deducting second shipping FEE!

I received damaged stud earrings from Gilt, via Eye Candy LA. This was due to Eye Candy improperly packaging them for shipment. If they had only boxed them!? Gilt handled my issue immediately sending a free return shipping label. They have great customer service

1st time, they sent me the wrong item. They've now twice yanked the replacement due to "issues with the vendor" without offer of substitute or incentive. Cancelling my account. Still waiting after nearly a month for two other pending orders.

I really like the products from Gilt, but continue to be let down by their ability to fulfill in a timely fashion. I just placed an order for boots for my toddler son and they estimate shipment arrival in early to mid February. That is ridiculous. I ordered a wreath in the fall and it was 2 weeks later than anticipated. What gives? Why are they so lethargic? May have to reconsider buying any more from Gilt. I shop online a lot and they are by far the worst at timely order fulfillment.

I purchased a coat from gilt that was never delivered, company was immediately notified, customer service requested that I file a police report (which I did) in order to be reimbursed, and the company still refused to reimburse me. They are untrustworthy. But at your own risk!

No international customer service reps to speak with! I called to return my $600 Chloe boots as they were too small and got an email days later saying sorry final sale! Do not buy from this site terrible company. Scammers!

Gilt sent me incorrect item /unordered merchandise! It's took days to reply on my email. Horrible customer service and unprofessional warehouse job! I don't recommend this company, most of the merchandises are "Final sale" and impossible to return.

Unbelievably quick response to a damaged shipment. Solved the issue, and though there are not any of the item in stock now, the customer service rep Maureen placed them on my wish list in case more come into inventory!

I have always had a great experience shopping here. Authentic product for discounted prices. They use bargain basement shipping, so you have to keep track of your packages... but they do send emails when the package is out for delivery, so pay attention! Return process is easy. Love this company!

I ordered a pair of earrings. One arrived with a missing crystal. Gilt refused any exchange or refund insisting that it has passed the return period. The order was placed in late May and arrived in late June. I did not notice it until early Sept. Indeed my mistake for not checking it carefully. But even if the crystal has fallen off within the first 2 months, I should still think the retailer is responsible, at least for facilitating a complaint with the supplier. The earrings cost close to $200 as well. Besides, on their international help page, there is no time frame specified for returning damaged goods.

Unfortunately, I had to give at least one star to submit this review. Gilt deserves ZERO. Returned an item because color looked nothing like pictured. Gilt received return 8-13-20 and they never refunded me payment. They gave one excuse after the other and kept saying 7-10 business days. I filed complaint through PayPal and they secured my refund today, 9-11-20. If you work hard for your money, and you probably do, don't do business with Gilt. Their customer service is nonexistent.

I have only ordered two items from this site. The first item was an Ali Roe dress for $100 -- in the picture described for a 5'9 person, I am 5'11. It didn't even reach my bottom." I then ordered oxford flats for 50 dollars. Again not happy, they arrived today and look like they've been worn the wooden sole is chipped and the leather has creases. Again I will have to return this and pay for shipping so I'm basically negative -10$ and to further infuriate me. They claim it's the cheapest price. Well untrue as DSW is selling the same shoe online for $19.99 in more colors with free shipping! Very dissatisfied.

Unless you want to lose money, don't ever shop at Gilt! They false advertise, sell items well over their retail price and don't resolve customer issues. This company is a joke.

They advertised a Balenciaga handbag as $999 on sale from $1325. It turns out that the bag's retail price is $785. I submitted proof (Balenciaga online sent me an email stating this bag is $785) along with pictures, dimensions, and links from other retailers. Gilt's response has been "we cannot match that sale price".
My sister wants to purchase a necklace from them and I told her not to buy anything from Gilt! It is now my mission to tell everyone about this horrible company who should not spend one more day in business.