Just look at the complaints online and that is what I should have done BEFORE I purchased anything from them. Website looks professional but read the text and you will see all the grammatical errors that they don't bother to fix -Red Flag #1. Then just try to find a phone number to talk to someone-oh, and the CHAT box is a phony-nobody home. When I emailed as instructed, it took two weeks and 4 emails before I received a response (very close to deadline for returns). THEN still no phone number and just a mailing label with an address in Ontario but no information about the shipping company I had to use with their label( with no postage paid). Yes, I was able to research and figure it out but talk about poor customer service. Also, they wanted me to email to them the tracking number of the package when I mailed it back-the number was on the label they sent to me! I think since this was a deal breaker on the refund that they can forfeit if someone does not read the fine print but maybe just more moronic marketing. I am waiting to see if I do receive a refund and in many of the complaints I read many people never did get them. I think a class action suit might be a good idea. If I don't get my refund I think it's a very good idea..
Sorry for the inconvenience you have been trough, the chat is available, and we even started a night team to provided the 24 hours on line chat service. Many customers do not have much trouble to get in touch with us.
Normally we will provide refund to the buyers after then provide us the return proof, like the return tracking number or send us a copy of the receipt even before actually get the package back, we just d not want to keep our buyers to wait for the refund.
As checked, we have already refund the payment to your original payment method, pls have a a check, again, we are sincerely sorry for this transaction did not work out.