• GigSalad

GigSalad

Overview

GigSalad has a rating of 4.5 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigSalad most frequently mention customer service, and several years. GigSalad ranks 4th among Event Planning sites.

  • Service
    45
  • Value
    43
  • Shipping
    9
  • Returns
    8
  • Quality
    32

This company does not typically respond to reviews

Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
0
Negative
4
118
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service is excellent and their booking service beats every competitor in our market (Dallas-Fort Worth.)

Critical highlights

  • Then they gave us the poor review to justify their actions to gig salad.
How would you rate GigSalad?
Top Positive Review

“Randy Carson and Band”

Sandra W.
2/29/24

Pipe Creek General Store and Dancehall, LLC highly recommend Randy and his band. He is a singer and songwriter. He and his band are extremely professional, they arrive early to set up and rehearse. They engaged with the audience and dancers. During their breaks they went around to meet-several of the attendees. Definitely recommend to any venue looking for a great band.

Top Critical Review

“Poor response”

Raymond S.
3/8/24

I am extremely disappointed with this service. I asked for a musician/instrumentalist and was given a magician, fire juggler, cirque de solei and a robot type acts. Why did they ask what I wanted if they were going to ignore it.

Reviews (248)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25) gig salad (52)
Thumbnail of user sandraw2484
1 review
0 helpful votes
February 29th, 2024

Pipe Creek General Store and Dancehall, LLC highly recommend Randy and his band. He is a singer and songwriter. He and his band are extremely professional, they arrive early to set up and rehearse. They engaged with the audience and dancers. During their breaks they went around to meet-several of the attendees. Definitely recommend to any venue looking for a great band.

Service
Thumbnail of user sm448
1 review
3 helpful votes
October 23rd, 2019

As an independent event entertainer, I use this site for booking leads, but I'm quickly learning that their fees are really, really high. Example: someone booked me for a gig where my total fee was $150. After GigSalad took their portion and deducted another fee for PayPal, my total was only $124.50 and they still charged the client an additional fee as well!
--And this isn't even their subscription service (I don't live in an area with clientele that could support the event fees required to make GigSalad's subscription anywhere near affordable.)

You also have to pay a fee to list other events on the site calendar, leading to booking leads you can't use because the time is already blocked (last check, that fee was between $5-8).

I either have to raise my prices to use this service (which will impact the number of clients I can help) or find another way to get my name out there.

If you're just starting out, it's a helpful way to find leads, but I wouldn't recommend this as a long-term plan.

Thumbnail of user meganp75
Megan P. – GigSalad Rep

Hi S., thank you for your feedback! I'd love to clarify a few things for you. You're correct, we do take a portion of each booking. However, at 2.5% for paid members, or 5% for free members (like yourself) we hope that you find that to be a reasonable charge for delivering leads your way! We do not charge PayPal fees, so I'm sorry if you misunderstood that. PayPal itself may charge you a fee for moving your money around, but GigSalad always covers the delivery fee for you. We also offer direct deposit as a payout option so you can avoid PayPal fees altogether. Our subscription fees are flexible, with 2 tiers at 3,6, or 12-month options to help fit almost any budget. Our sales team is always available to speak with if you'd like to discuss trying our paid service at a discounted rate. In regard to your comment about paying to post your events on your calendar - I'm not quite sure what you're referring to. We don't charge to post events on your calendar. If you wouldn't mind reaching out to our Customer Happiness Team at 417-889-9909 or help@gigsalad.com, we can discuss that feature with you! Thank you again for your feedback and I hope I've helped clear up some confusion for you.

Thumbnail of user kuchinskiw
1 review
0 helpful votes
February 15th, 2024

After many wonderful experiences working with Gigsalad, I wanted to take this opportunity to share how professional and artist-friendly their service is. Their technology is superb and works incredibly well both in terms of helping clients book artist services to how they support individual artists. As a jazz guitarist who is both an individual performer and jazz trio, I could not be more pleased by my association with Gigsalad and certainly plan to continue this rewarding relationship as their web presence and design provides excellent leads and bookings.

Thumbnail of user walters880
1 review
0 helpful votes
January 6th, 2024

Very easy to use, I'm on the free plan and still get quite a bit of leads. Tech support is also very helpful and courteous. Recommended!

Thumbnail of user glenj61
2 reviews
0 helpful votes
December 24th, 2023

This is my second year using GigSalad for Santa jobs. I highly recommend this site for job leads. The jobs were high quality and were truly inspiring.

Service
Value
Quality
Thumbnail of user janosteatro
1 review
0 helpful votes
December 9th, 2023

Gig Salad is a platform that cares about us artists. Thank you for your valuable help in promoting and respecting our profession.

Thumbnail of user hannak68
1 review
0 helpful votes
November 16th, 2023

Its a great site to find gigs. You only pay if the client accepts your quote.
It's user friendly and the customer service is great

Thumbnail of user dougm863
2 reviews
1 helpful vote
April 24th, 2023

I honestly didn't expect much when I signed on for GigSalad. But I have been blown away by not only the amount of gigs I have landed, but also the service I have received from GigSalad. They are always extremely helpful and friendly any time I run into an issue. I started out with the FREE account and within a week or two had already received multiple leads. In January I decided to go ahead and pay for the highest level of booking. Less than 6 months in and I have 19 bookings with venues I would not have had otherwise. Thanks GigSalad. An incredible service for performers!

Service
Value
Thumbnail of user meganp75
Megan P. – GigSalad Rep

Thank you for the kind and thoughtful words, Doug! We appreciate your membership and wish you lots of happy gigs.

Thumbnail of user chuanlik
1 review
0 helpful votes
December 25th, 2022
Verified purchase

I didn't give it much thought and hope when I registered for a free account on GigSalad, thinking that it might be another platform like Thumbtack that will only get you leads (and fake leads) if you pay a lot of money. I was wrong, they actually much more user-friendly and vendor centric than Thumbtack! My experience with GigSalad has been good so far and I got booked four times within just two months. (Considering how busy I am with teaching).

Service
Value
Returns
Quality
Thumbnail of user meganp75
Megan P. – GigSalad Rep

We're so happy to hear this, Chuan-Li! Thank you for sharing your experience.

Thumbnail of user dennisp703
1 review
0 helpful votes
December 13th, 2022

As a professional Santa, this is the first year I have used any kind of booking service besides myself. GigSalad was highly recommended by many of my "Brothers in Red" It made it easier to reach beyond my local area without spending a lot of money on untested advertising.The online calendar made it much easier to stay organized and allows blocking out unavailable times as well as letting one add in self done bookings. GigSalad provides leads but doesn't commit to a booking. That is up to me entirely. I stay in control.

Products used:
Providing leads for my entertainment service

Service
Value
Quality
Thumbnail of user meganp75
Megan P. – GigSalad Rep

We love when new Santas join our platform! Thank you for sharing your feedback and we hope you're having a wonderful holiday season.

Thumbnail of user katieh494
2 reviews
1 helpful vote
December 16th, 2021

I have been an entertainer in the private events industry for over 12 years. My experience with the platform and its technicians has been nothing short of stellar! They really care about the artists that use their website for booking private events. I only wish I would have signed up with GigSalad sooner than just a few years ago. I greatly appreciate this group of people and will continue to highly recommend GigSalad to my peers and friends!

Service
Value
Shipping
Thumbnail of user sjohnny3344
1 review
0 helpful votes
July 6th, 2023

Hired David Byrd and his band for a 4th of July house party. Showed up early to set up and started on time.
Music was VERY good
Breaks were tight and my guests were dancing all night
High quality and will have the band back

Thumbnail of user meganp75
Megan P. – GigSalad Rep

That's awesome! Thank you for sharing, and we're glad your party was a blast!

Thumbnail of user billb1789
1 review
0 helpful votes
May 23rd, 2022
Verified purchase

You will locate most any type, category, or style of entertainment for most any event need on Gigsalad. Musicians, Dancers, Artists, Comedians, etc. You will find options fitting most budgets. Thier online Artist -Client Agreement is simple, efficient and complete. Artist or Performer Payment process is convenient and safe.

Thumbnail of user raymonds1110
1 review
0 helpful votes
March 8th, 2024

I am extremely disappointed with this service. I asked for a musician/instrumentalist and was given a magician, fire juggler, cirque de solei and a robot type acts. Why did they ask what I wanted if they were going to ignore it.

Service
Thumbnail of user andersd8
1 review
0 helpful votes
June 17th, 2022

I moved to Austin, TX 3 years ago. The music scene was genuinely intimidating to a newcomer. Gigsalad was recommended by a friend and I hopped on. Excellent idea. My band and I almost immediately began pulling bookings for private parties, corporate events, weddings and a lot of opportunities to even perform our own music.

The fact that you control your own quotes directly with the client makes it easy to grow and thrive at your own pace. In our case we started with a small PA and lighting system that was appropriate for backyard parties and small events. Thanks to the continued work we got from our gigsalad events we were able to reinvest in our infrastructure to include trailers, stage modules, PA and lighting systems and even a band vehicle leading to bigger, better paying opportunities.

I'm very grateful to the gigsalad platform. Their rates are quite reasonable, considering the potential and I keep food on my table largely because of this terrific service.

- Anders Drerup
Austin, TX

Service
Value
Quality
Thumbnail of user meganp75
Megan P. – GigSalad Rep

We love hearing this, Anders! Thank you for sharing and we're so happy we can help you make a living doing what you love.

Thumbnail of user sgaylie
1 review
2 helpful votes
May 4th, 2023

Don't purchase the upgrade packages. They promise you will be at the top of searches and you will get more leads but you're not at the top and your leads are the same as a free account. They do not give refunds (even if you ask within 24 hours of purchasing) and there is no free trial. It's just a waste of money and I feel scammed. The free version is fine.

Products used:
Featured

Service
Value
Returns
Quality
Thumbnail of user meganp75
Megan P. – GigSalad Rep

Hi Shiane, thank you for sharing your feedback. We wanted to clarify that if you are a Pro or Featured member, you are indeed above Free members in the search results for your primary category. We also do not guarantee more leads, but in general, our paid members get 22x more leads than unpaid members. After taking a look at your profile, I see that you've received 203 leads and closed 7 bookings as of your joining date in May 2023. That's awesome! We hope that the platform is bringing value to your business and that you see continued success. Thank you, Shiane.

Thumbnail of user waynes677
1 review
0 helpful votes
January 27th, 2022

I've only just started (within the last week) my membership with GigSalad. To check them out, I went with the Free Membership option although I'm already considering one of their Paid Memberships for the near future. Setting up my Profile was easy and painless. One thing I really like is the ability to request, and have posted, reviews from previous Event Coordinators (even those not booked through GigSalad). Though I have not yet received a booking through GigSalad I'm looking forward to a long, lasting and successful partnership with them.

Service
Thumbnail of user janew908
1 review
0 helpful votes
August 14th, 2023

It was a pleasure doing business with GigSalad. The performer (Marilyn Monroe) was extraordinary. She
Was on time and looked so much like the late Marilyn Monroe. Our guests were so impressed by her professionalism. I would highly recommend using GigSalad and Marilyn at your next party/business function.

Service
Thumbnail of user meganp75
Megan P. – GigSalad Rep

How wonderful, Jane! We love hearing stories like this. Thank you for your kind words!

Thumbnail of user scottw2293
1 review
4 helpful votes
July 17th, 2023

Paid for a singing telegram but they never showed up yet still said they did so Gigsalad refused a refund. Had to do a charge back instead. DO NOT RECOMMEND!

UPDATE: DO NOT TRUST THEIR REVIEW SYSTEM, they remove any unwanted legitimate reviews like mine.

Tip for consumers:
No show equals no pay. It’s common sense. Now that I know they remove low reviews, I won’t trust anyone on this site.

Products used:
Singing telegram

Thumbnail of user meganp75
Megan P. – GigSalad Rep

Hi Scott, we wanted to take the opportunity to correct the misinformation you've shared here. The singing telegram you booked tried to complete the performance for your child. However, the adult guardian at the address was not comfortable with your attempt to contact the child via a singing telegram and dismissed the vendor. Since the vendor made every effort to complete the booking, we were obligated to release their payment. The recipient of a singing telegram cannot be forced into accepting the service, and that's no fault of the vendor or GigSalad. Thank you.

Thumbnail of user dougm743
0 reviews
0 helpful votes
June 23rd, 2022

I set up my profile and with in a day I had a request to come and perform and lead worship at a church just a couple of hours away. We negotiated a reasonable fee and now I'm looking forward to being with them this Sunday morning. I hope to gain many new friends and opportunities through gig salad as I continue to expand my music and ministry.

Thumbnail of user meganp75
Megan P. – GigSalad Rep

That's awesome, Doug! We're so happy our platform is helpful to you.

Thumbnail of user charless2669
1 review
0 helpful votes
August 3rd, 2022
Verified purchase

Highly professional, I get a lot of work from them. I have used Gig Salad for many years and even have a featured profile. I find them to be incredibly easy to communicate with and even refund money when it was taken in error. Or if the gig canceled.

It actually was time for me to renew my membership and I like to pay a year in advance. I looked at the amount of money I needed to spend, $479 and then I looked at the leads that had materialized for me and totaled up over $4000. It is definitely worth the investment!

Tip for consumers:
Booking agency gigs I use Gig Salad, Thumbtack, The Bash and of course get gigs on Yelp as well.

Products used:
Booking agency gigs

Thumbnail of user meganp75
Megan P. – GigSalad Rep

Wow, that's awesome, Charles! We're so glad to hear that the platform is helping you make a living doing what you love.

Thumbnail of user johny1076
2 reviews
0 helpful votes
December 21st, 2022

If you're not using Gigsalad to get booked for events, I'd have to ask why? I've been working with them for over 10 years and can only say how glad I am that I do! There are many ways to try and get booked but in my opinion, nothing is as far-reaching. I've used many ways to advertise and this is the most effective way to get more leads. I'm also very happy with the fee structure. Very fair and worth the cost.

Tip for consumers:
It's a great way to start getting clients, and bookings. And I haven't stopped using them.

Products used:
This is a booking site. There is no actual physical product. It's a service. I've never had a payment problem with them. They actually collect fees for me from clients, deduct their fees, then pay me via PayPal.

Service
Value
Quality
Thumbnail of user meganp75
Megan P. – GigSalad Rep

Thank you, John! We're so happy that you've been happy with our platform for so many years.

Thumbnail of user kevinr1450
1 review
2 helpful votes
April 7th, 2022

I've been promoting my service as a pianist through GigSalad for about a year and a half, and I've been very pleased with the results! Their platform provides a nice level of security and confidence for both parties, and I don't think I could better reach potential clients without significantly more cost and effort.

Thumbnail of user ther175
1 review
1 helpful vote
December 5th, 2019

When advertising as a paid pro, leads were adequate. Now I have a free listing, things are nonexistent.

Thumbnail of user meganp75
Megan P. – GigSalad Rep

Hi there, thanks for reaching out! As competition grows on our site, our free members may find it tougher to get the leads they used to. Currently, our Featured members get 25x the leads of Free ones. Please reach out to us at help@gigalad.com for a free profile analysis to see what you can do to make the most of your membership.

Thumbnail of user arikahnash
1 review
0 helpful votes
May 22nd, 2023

As one of the talents listed on this site, I truly appreciate the site, the staff who go out of their way to assist and adjust to accommodate requests, surveying and being open to adjust to serve the needs of its listed contractors and it's site's transparency.

Service
Value

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

GigSalad helps you hire live entertainment & book event services for your events!

Company Representative

Thumbnail of user meganp75
Megan P.
Director of Customer Experience
Typically does not respond to reviews

How do I know I can trust these reviews about GigSalad?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Edge extension

4.5
248 reviews
Have a question about GigSalad?