We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Amanda S.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment

Member since October 2019

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    22

Review Distribution

1 Review by Amanda

10/30/19
GigSalad.com isn't willing to put people above profits. One of their entertainers cancelled on my event at the last minute -- after being booked & paid for 2 months -- simply because they negligently double-booked. The entertainer (a Santa Claus hired for a party for children) made no effort at all to make it right. GigSalad's "worry free guarantee" is nothing more than a refund. When a vendor waits until late in the game to cancel, a refund doesn't create a "worry free" outcome. We don't need a refund, we need a last-minute Santa. A company that provides this type of service is only as good as the talent they contract, and GigSalad isn't willing to stop advertising for a vendor as long as they're making them money. As a business owner, I know that anyone I contract to serve my clients is an extension of my business. Sadly, GigSalad doesn't subscribe to that line of thinking. I recommend considering a more reliable option before booking with them.
meganp75
Megan P. – GigSalad Rep
Hi Amanda, we're sorry that you feel this way. We issued a full refund and attempted to help you find a new Santa Claus. There was over a month until your event and we extended all ways of assistance that are possible when a vendor cancels. If there is anything more we can do, please let us know.

Amanda hasn’t received any votes.

Amanda hasn’t received any thanks yous.

Amanda doesn’t have any fans yet.

Amanda isn’t following anybody yet.

Similar Reviewers on Sitejabber

josephs1072
4/22/20

Just had an awful customer service experience with GigSalad... we had to cancel an event due to...

elliew43
2/11/20

This could be a great service, but their policy to force the client to pay BOTH the deposit and...