Giant Eagle

Overpriced! Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. Absurd!
Online order website shuts you down from making any changes long before the order is being shopped. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes.
Order submitted Dec 15. On pick up on Dec17 prices increased. Order was $20 more than what the original order placed indicated. There is no warning in online ordering that prices will change on Thursday regardless of what day you ordered and at what price.
Giant eagle unwilling to offer anything related to customer care. More or less told tough. Made formal complaint with Customer Care. I shall not go back to them. Makes me appreciate Kroger even more!

I went to Giant Eagle in Washington Pa for vaccines. Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. Waited there another 10 minutes and was told it would be 30 to 45 minutes. This is unacceptable. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. So, off to Rite Aide i go! I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save.

Today I was kicked out from one of your Giant Eagle stores for not wearing a mask. The employee came up to me after my cart was full and I was almost ready to check out. She said I needed a mask. I let her know I have health issues so can't wear one. She said too bad, you need to wear a mask or we can't check you out. So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues.

This is actually about an experience my mother had with Giant Eagle. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. It was a gift for a friend who's car had been taken to the repair shop for an indefinite period of time. Unfortunately when her friend went to use the card she accidentally scratched the pin number to hard rendering it unidentifiable. My mother and her friend reached out to Lyft first, but due to the fact it was purchased through Giant Eagle they referred her back to the store. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further.

Forget the e-gift cards if you want flexibility. Previously it was so smooth and easy. Now it's a pain and very impractical. We were at Lowe's to buy a dishwasher. I placed the e-card order around 8:30pm. It's 11pm and I still don't have a confirmation email. I called the customer service number and had to go through three people. They told me that I'd been confirmed and that the email would take 15-30 minutes. WWEELL... no. I am very dissatisfied. Forget going to a restaurant and purchasing a gift card for your charge. Forget going to Home Depot, T. J. Max, etc and ordering for your total.

For many years I have been shopping with Giant Eagle. As a member of the Squirrel Hill community Giant Eagle has been my community Grocer for twenty years. For the past these past twenty years I have had nothing but positive things to say about the shopping experience that Giant Eagle offers and your wonderful employees, unfortunately as of last Monday my opinion has changed. On February 4,2019 I went to your southside location (2021 Wharton Avenue Pittsburgh, PA *******), I had checked your store hours previously, knowing you closed this location at 12 AM I knew I had to time do a quick shop, for two items. Upon arriving at your store, I was greeted by lock doors, it was approximately 11:30 PM at the time. I called the store location and an inside employee answered, I asked "why the doors were locked?" The employee responded that they wanted to leave the store at 12 and did not want to wait on additional customers. When I protested that I only had to shop for two items, they responded by saying, "that they had already shut down all the registers and there was nothing they could do."
In my mind this is some of the worst customer service that I have ever experienced. To shut down a location prior to closing and then to treat vested customers with little respect doesn't leave a very good taste in my mouth. With multiple other grocery chains, I could be shopping with, this experience does not make me want to continue giving my "valued" business to Giant Eagle. Unless these wrongs can be righted I will no longer shop at Giant Eagle, and I will give my business to another super market chain that honors their store hours and values their customers, and rest assure I will not continue to give Giant Eagle the high praises I once did. I will not return to shop at your locations until I receive a response from a representative from Giant Eagle in a timely manner, and I can be assured that I will never experience something like this again while trying to give my business to your company.

Kenna was so helpful! She has a great attitude and it's obvious she loves to help her customers! She's one of the reasons I chose to shop at this Giant Eagle location. She is extremely delightful and I love her wonderful smile! I must say the rest of the employees are great as well!

I stole something a year ago i was 12 and i got caught i am now 13 going on 14. Writeing about how stealing taught me a good lesson.the cops came i was scared my mom had to take off of work to get me and she is a nurse and a single mom of 3 kids. That was the first time i saw her cry and i told myself i would never do it again Im writeing this because it taught me a lesson to work for what i want instead of stealing.even though they where mean thats there job and i appreciate that because without that meaness i probably would have done it again i also want to thank the person that said something about me stealing because without them i probably would still be doing it now im 13 now about to be 14 and i told myself when i was 12 that i would write them a good review because how much that day effected me for the better and i know its kinda funny me writeing a review about me stealing but i really appreciate them for that. Thank you :)

Your self check out is hardly a convenience. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. I never seem to have this problem at Walmart, Dollar General, Kroger or any other place I do self checkout. It's more of an inconvenience than a convenience.

I worked for them for a short time in North Ridgville, OH. I was hired on an 8:30-2:30 shift and then a few weeks go by and they out of nowhere change it to 10-7! I CANT work those hours because of my daughter. I got bumped down to 1 day a week as a "punishment"? Who is going to work 1 day a week? It's POINTLESS! Then after I quit? I GOT SUCH ATTITUDE FROM THE EMPLOYEES THAT WORK THERE! It MAKES ME SICK! I WONT EVER SHOP THERE AGAIN ILL SPEND MY $$ ELSEWHERE! TERRIBLE CUSTOMER TREATMENT AND A TERRIBLE PLACE TO WORK! I'm a widow trying to START OVER! It was A HORRIBLE experience!

Giant Eagles North Olmsted location replaced the self checkout lanes with a new totally ridicules design!
After you scan the groceries you have to put it in a bag because there is no were else for it to go. This slows down the progress and slows down the line! I usually do the scanning and my wife bags. The new set up may be fine for a few groceries but when your buying 300.00 worth is not a great ideal, There is no flow. There are few regular check out lines but the lines were backed up down by the grocery shelves blocking other people from shopping. What a terrific ideal! In spite of the customers doing all the work the prices are not any better. In fact there produce is the worst I have ever seen. Most of the fruit is either nor ripe, soft or bruised! There is stuff that is pre-bagged always more then you want to buy. Some of the stuff in the bags is already bad 80% of the time. I am tired of getting home and having to throw out part of my purchase. There was a very small selection of plumb that were all bad in the bags and the loose ones were bruised and soft also. Giant Eagles buyers need to get up earlier to buy better stuff? If your buying apples sometimes your okay, but you have to be careful because there bruised also especially Granny Smith. In general the produce department is the worst department in the whole store. People just get complacent and tolerate it. There are discount places near by that actually have better stuff and prices.

I feel that Giant Eagle store location 3663 needs to do something about one of they're employee by the name Joshua Smith and his hygiene.He has a horrible distinctive odor CONSTANTLY coming from his body not to mention his hair grooming is horrible as well. His hair looks like it hasn't been washed out combed in MONTHS. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. I suggest that customers avoid this location as long as this individual is working here.

They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business

I shop frequently at the Painsville OH location. The butchers are LAZY! They never want to cut the meat that's available. I went today 6-2-2021, asked for short ribs. The 3 associates who weren't busy but socializing, didn't want to cut the meat at 5:00pm and asked me did I want an order. I wanted 2.5lbs
Very disappointing. I guess Heinen's will be my home store. Unbelievable. Hope the conversation the 3 associates had was very good.

Every time I go to Giant Eagle I find another reason why I should not. Now I have to pay cash for money orders:-( No more taking it from my Bank Debit Card. My Bank Card is as good as cash because it won't process it if I don't have money in the bank.

I was almost attacked by the store manager in Vermilion Ohio she came running out from behind the manager counter and screamed put a mask on, which I was putting on as she came running at me, she is very lucky I didn't clock her, will never go to that store again, switching all my prescriptions to have my insurance company mail them to me, they have the worst costumer service I have ever seen.