Giant Eagle

Shaler Giant Eagle has the worst customer service out of anywhere, the managers are a joke and the employees are the same. The deli does not close until 5pm but yet they stop slicing meat at 430 to clean the one last slicer out of the 5 they have? The sliced meats are horrible and the just re package them day to day so they sell. Giant eagle needs some serious help with customer service. Dollar tree has better service then here

I had to go to Kroger to get a cake for my granddaughter.
I even ask someone to get one out for me but they would not.
This is the Lancaster Ohio store.
It was 5:15

Our Advantage Card was not working because it was old and the bar code was worn. I was informed to get a new card and we could link it to our account. We had Fuel perks and we were moved to Myperks. I never wanted MyPerks! Now I no longer get a discount when buying gas. Our Advantage price no longer exists! No one at customer service can help. Morons! Walmart here we come. Bye bye Giant Eagle!

So it's a regular ol' Wednesday not a holiday nothing special and at peak hours ( 6pm) and their beer sales are closed. STUPID! Just really dumb, especially since there were about 6 giant eagle employees sitting in the Cafe at that exact moment, so it's not like they are under staffed... its just dumb... and everything is super expensive there anyway, these are the reasons I shop at small local places that are reliable and not some mega Corp that just sux! So dumb

The elyria Ohio giant eagle has the worst customer service people I have ever encountered.The one lady named presilla is very rude.

Kenna was so helpful! She has a great attitude and it's obvious she loves to help her customers! She's one of the reasons I chose to shop at this Giant Eagle location. She is extremely delightful and I love her wonderful smile! I must say the rest of the employees are great as well!

I stole something a year ago i was 12 and i got caught i am now 13 going on 14. Writeing about how stealing taught me a good lesson.the cops came i was scared my mom had to take off of work to get me and she is a nurse and a single mom of 3 kids. That was the first time i saw her cry and i told myself i would never do it again Im writeing this because it taught me a lesson to work for what i want instead of stealing.even though they where mean thats there job and i appreciate that because without that meaness i probably would have done it again i also want to thank the person that said something about me stealing because without them i probably would still be doing it now im 13 now about to be 14 and i told myself when i was 12 that i would write them a good review because how much that day effected me for the better and i know its kinda funny me writeing a review about me stealing but i really appreciate them for that. Thank you :)

I was a big fan of Giant Eagle's homestyle chicken salad until recently. The recipe has obviously been changed. The chicken is too chunky and the dressing is bland. There is an old saying,
"If it ain't broke, don't fix it". Several people who I recommended this salad to are also unhappy.
Any chance the original recipe can make a comeback?

Giant Eagles North Olmsted location replaced the self checkout lanes with a new totally ridicules design!
After you scan the groceries you have to put it in a bag because there is no were else for it to go. This slows down the progress and slows down the line! I usually do the scanning and my wife bags. The new set up may be fine for a few groceries but when your buying 300.00 worth is not a great ideal, There is no flow. There are few regular check out lines but the lines were backed up down by the grocery shelves blocking other people from shopping. What a terrific ideal! In spite of the customers doing all the work the prices are not any better. In fact there produce is the worst I have ever seen. Most of the fruit is either nor ripe, soft or bruised! There is stuff that is pre-bagged always more then you want to buy. Some of the stuff in the bags is already bad 80% of the time. I am tired of getting home and having to throw out part of my purchase. There was a very small selection of plumb that were all bad in the bags and the loose ones were bruised and soft also. Giant Eagles buyers need to get up earlier to buy better stuff? If your buying apples sometimes your okay, but you have to be careful because there bruised also especially Granny Smith. In general the produce department is the worst department in the whole store. People just get complacent and tolerate it. There are discount places near by that actually have better stuff and prices.

I worked for them for a short time in North Ridgville, OH. I was hired on an 8:30-2:30 shift and then a few weeks go by and they out of nowhere change it to 10-7! I CANT work those hours because of my daughter. I got bumped down to 1 day a week as a "punishment"? Who is going to work 1 day a week? It's POINTLESS! Then after I quit? I GOT SUCH ATTITUDE FROM THE EMPLOYEES THAT WORK THERE! It MAKES ME SICK! I WONT EVER SHOP THERE AGAIN ILL SPEND MY $$ ELSEWHERE! TERRIBLE CUSTOMER TREATMENT AND A TERRIBLE PLACE TO WORK! I'm a widow trying to START OVER! It was A HORRIBLE experience!

Made a complaint to store manager and security injected themselves and then I started at 30 that they didn't have, Giant eagle can do better than their security company

I have been in the consumer rating business for many years and never seen it as bad as this before. Giant Eagle has been on the forefront of everything from racial profiling to falsely accusing shoppers of shoplifting. Further, The stores take no responsibility for alcohol consumption in their stores. If you have been a victim of such, contact a lawyer.

Ihave been shopping at giant eagle for 40 years and I have never encountered such a rude person at a giant eagle.

I feel that Giant Eagle store location 3663 needs to do something about one of they're employee by the name Joshua Smith and his hygiene.He has a horrible distinctive odor CONSTANTLY coming from his body not to mention his hair grooming is horrible as well. His hair looks like it hasn't been washed out combed in MONTHS. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. I suggest that customers avoid this location as long as this individual is working here.

I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Maybe Pittsburgh City Council can wake you up.

It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday.

Your self check out is hardly a convenience. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. I never seem to have this problem at Walmart, Dollar General, Kroger or any other place I do self checkout. It's more of an inconvenience than a convenience.

This shop has at least two big problems. The first is that the prices it shows (if you go into the shop) are not the same as the prices that are scanned - and the strange thing is that, the price that scans is always HIGHER - if it was by chance, you would assume half would be higher and half would be lower. But ALL are higher. So I think that Giant Eagle just assumes that they can trick customers, who never remember the price they saw on the shelf. But I do remember. The other thing is that, after a customer (I) finds the price is higher than on the shelf, even to get a refund of 10c, Giant Eagle takes about 20 minutes to give you your 10c back. So they make it so that the customer has no protection! So my method is to just get up and leave if the price is wrong, and let the employees (who are probably miserable as well in that shop) deal with the mess.

I went to Giant Eagle in Washington Pa for vaccines. Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. Waited there another 10 minutes and was told it would be 30 to 45 minutes. This is unacceptable. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. So, off to Rite Aide i go! I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save.

3 weeks out of any month and food is at its normal price range but come the week food stamps come out man food prices take a jump Wall street only dreams of having.19 years as a truck driver and I never really paid attention but now that I've become disabled because of job and I get food stamps it's like clock work prices go up as high as $3 dollars to more then that and it's disgusting that this company only makes the poor poorer.I understand free enterprise but this isn't that it's straight highway robbery with little of any concern if any for the poor as long as that 2 week old hamburger who's date has changed 3 times now and it's barely legal to sell gets sold to the desperate thinking they are getting a deal because of the BS discount on the tag,hell it's almost not good enough to give to an animal and don't say no because I know people who work there.But because I paid into social security and I get a check because I can't work any longer but welfare says my income is unearned so I barely get any food stamps,I still can't figure that outy income is unearned after I've paid it in breaking my back literally to turn around to be stuck up at a register at giant eagle,I thought price gouging was illegal because this is the only time prices get jacked so high we barely walk out with anything and it happens same time every month without fail.Think they care of people can make it or not?no because of they did why would you have arrested someone taking tortilla shells? Obviously the guy was hungry because no drug dealer wants 1 pack of shells,how much longer will we turn our backs on those who have nothing only to double the price so come the end of the month a family goes hungry because of corporate greed for less then adequate products,your going to throw it away any way so give it to save someone or a kid from going hungry.Its really sad and disgusting that after paying cash for 19 years I like so many others have to endure a total lack of respect to be looked at like I'm less then human because I have to use food stamps to only buy food that if not sold that day gets tossed out,and kids eat this crap it's a no wonder our nations children lack the proper diet because I do also due to no fault of my own.But wait they donate to the community,even if it's stale bread you give birds and donuts you can hammer nails in with,thanks so generous from a multi million dollar business.I pray that the powers that be will have a chance to experience the same thing,greed will be the dismantling of corporate greed and the line between eating healthy and what we buy during food stamp week is a very thin line and I hope to 1 day be in line to turn to see those who treated us like less then human in line to get the same treatment.If people could buy just the bare minimum to get to the next week then go and spend every last dollar on the same items except they'll be 3 plus dollars less and we could get more and show corporate that we to can play the game but come out with fresh food and more of it,the government should come in and fine these stores buy the thousands for this kinda pricing during the week of food stamps but even the government don't give a fat donkeys $#*! about the poor so maybe one day the tides will change,happy slopping.

I love Giant Eagle Curbside Pickup. It's so fast and easy. You can use the phone app to let them know you are on your way. When you get there, your groceries are ready. They bring them out and put them in your truck for you. Everyone is so polite and friendly.

Don't shop in Brooklyn ohio store especially when buying a sub sandwich. They run out of stuff and are not "authorized" to go replenish an item to make the customer happy. Don't deserve even 1 star for that area. Close it down! It was 445 pm today and the sub sandwich area was not closing or anything I see lazy employees! The store is in Brooklyn ohio. The store manager Brandon did nothing!

Giant eagle prices are ridiculous. They take advantage of people every chance they get especially senior citizens. All there perk programs... Come on! Who do they think their kidding?
All they care about is making as much money as possible.