Giant Eagle

Called their customer service today. A guy with a strange accent was very rude and started to yell at me. Never had such a bad experience before. Terrible Terrible Terrible.

Working for curbside sucked. Management was okay in the beginning then it slowly deteriorated, into a $#*! show of laziness coming from the higher ups. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. Most customers were really nice and then there were some that you just lose faith in humanity from. If I got a dollar for every entitled customer I had to shop for I'd probably be as rich as Jeff Bezos. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. At first, it was alright, but it progressively got worse along the way. To the point when the customers would just straight up insult the shoppers. Now if they didn't want something substituted or out of stocked then don't $#*! and come shop your damn groceries yourself and $#*! all that "but COVID" bull$#*! because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! to people that shop their groceries. $#*! Giant Eagle, the store lead is a creep too. If y'all know what store this is then you know what goes on there. I would give no stars but a minimum of one star is needed

The elyria Ohio giant eagle has the worst customer service people I have ever encountered.The one lady named presilla is very rude.

I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us.

I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Maybe Pittsburgh City Council can wake you up.

I purchased 3- $100 gift cards via the Giant Eagle App. One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. I fought over the phone and through email for 2 weeks, when I asked for a refund. I got an email stating that all sales were final even though it was just a glitch in the system. There is no answer over the weekend, so when I get ready to start the fight again on Monday, I check my $100 cards and showing on my app one has a balance of $0 and the other has a balance of $2.28. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. So I am out $200, no refund and my cards have been mysteriously used. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. A multibillion dollar company has scammed a consumer out of $200...

Ihave been shopping at giant eagle for 40 years and I have never encountered such a rude person at a giant eagle.

I was with my husband at Hemphield Giant Eagle in Greensburg, PA on 1/2/21. His mask was below his nose and he was confronted by a butcher. My husband is hard of hearing and at first didn't realize that he was being talked to. The butcher kept following him and yelling at him. My husband explained that he has breathing problems and that he can wear it over his mouth but not over his nose. He was later confronted by another employee shouting the same thing. At the register, he was contronted by another employee who was telling him that if he didn't pull the mask over his nose, he would not be able to purchase anything. My husband left the store and I paid for the items. I felt threathened and fearful as all these employees followed us around the store, yelling at him. When I got home, I called a female manger to tell her my concerns. She said she was well aware of the incident because she too was following us around (we weren't aware of this)... so we were stocked and harassed by 4 employees because my husband didn't have the mask over his nose due to medical conditions he has. We will no longer be customers at Giant Eagle or Get Go. We have been customers for over 20 years and buy all our gas at Get Go. I can not be a returning customer after this treatment. I was told by the manager that even if a person has a medical excuse from a doctor they will be asked to leave the store if they don't wear a mask. And that they call the police and arrest people for trespassing when they refuse to leave.

I'm not sure if the curbside shoppers deliberately sell me bad food, or they just don't know how to shop, but I'm leaning toward the former. The latest example (and probably why I will not shop there again), I ordered salmon, about 2.5 lbs of it. When I got it home I could tell something was wrong. I opened the package and the horrible smell nearly made me vomit, plus the fish was covered in slime. I returned it and warned the clerk not to open the bag because the smell was so foul. I got a refund, then, since I had to come in to return the spoiled seafood, I decided to see if I could find some different salmon that wasn't slimy or smelled rotten (to be honest I didn't think I was going to). When I looked at the salmon in the seafood department, I noticed that they had perfectly good salmon packaged on the shelf. Upon closer inspection, I noticed that it was the EXACT same kind the curbside shopper sold me - except it wasn't spoiled. I could tell because it didn't look slimy and didn't smell awful (yes, even through the package - if it stinks in the package, DON'T BUY OR EAT IT). If I would have fed that fish to my family we would have ended up in the ER, and that is why I am so angry. This kind of negligence or malice could literally kill someone. I was literally in shock that they would take such a risk just because they don't like doing their jobs, or they don't like the customers that order curbside - for whatever reason - it's apparent by the service they provide. They sold me the salmon that was meant for the garbage, no joke. I wish I would have taken a photo of it before I returned it, though I'm not sure if it would be apparent from a photo that the fish was bad. All I can offer is proof that I returned it and proof that I bought more of the same, unspoiled salmon. I'm just trying to warn people before something bad happens.

For many years I have been shopping with Giant Eagle. As a member of the Squirrel Hill community Giant Eagle has been my community Grocer for twenty years. For the past these past twenty years I have had nothing but positive things to say about the shopping experience that Giant Eagle offers and your wonderful employees, unfortunately as of last Monday my opinion has changed. On February 4,2019 I went to your southside location (2021 Wharton Avenue Pittsburgh, PA *******), I had checked your store hours previously, knowing you closed this location at 12 AM I knew I had to time do a quick shop, for two items. Upon arriving at your store, I was greeted by lock doors, it was approximately 11:30 PM at the time. I called the store location and an inside employee answered, I asked "why the doors were locked?" The employee responded that they wanted to leave the store at 12 and did not want to wait on additional customers. When I protested that I only had to shop for two items, they responded by saying, "that they had already shut down all the registers and there was nothing they could do."
In my mind this is some of the worst customer service that I have ever experienced. To shut down a location prior to closing and then to treat vested customers with little respect doesn't leave a very good taste in my mouth. With multiple other grocery chains, I could be shopping with, this experience does not make me want to continue giving my "valued" business to Giant Eagle. Unless these wrongs can be righted I will no longer shop at Giant Eagle, and I will give my business to another super market chain that honors their store hours and values their customers, and rest assure I will not continue to give Giant Eagle the high praises I once did. I will not return to shop at your locations until I receive a response from a representative from Giant Eagle in a timely manner, and I can be assured that I will never experience something like this again while trying to give my business to your company.

So very tired of always STALE. STALE. STALE DONUTS, COOKIES, AND CAKES, ITS Horrible. NOT There UNLESS I HAVE TOO ANYMORE