Genuine Replacement Parts

Website is manipulated to suit their magical policy which seems to just be a "get out of jail free card". Long story short, they don't accept any returns, nor will they help you even if the part you're trying to swap for the correct item is still in good condition. Policy is hidden behind a TLDR contract that basically tries to exempt themselves from providing customer solutions. A company that would rather change their website and on the fly than deal with providing good customer service or even consider a part (wouldn't even let me send it back for inspection) in good condition for an exchange is not worth your time. A "policy" is not a legally biding contract, customers will come back to companies that provide good service.

Went on their site to order a griddle for my new whirlpool stove... my model number matched their listings of model numbers for the appropriate griddle that goes with my stove. Paid over 40$ for this griddle... does not fit on my stove. At all... Contacted them to let them know... bottom line. They had the number given to them by whomever. It was the right number for my stove so since it doesn't fit they'd let the manufacturer know it is incorrect... But they would allow me to return it but I am responsible for the shipping to and from... at this point once I pay both shipping charges I may as well keep a useless product. What a joke... once again consumer is the one who gets screwed... they should pay for it and get their money back from those who gave them wrong info... not their customers! Ridiculous!

It wasn't until I emailed them for an update that they told me that their inventory wasn't correct and then blamed a manufacturer backorder. I agreed to wait another 5 days if they would refund me my shipping for the hassle ($7). They ignored that request until I threatened to submit a CC claim. Afterwards they cancelled my order. Huge waste of time and effort. Nearly a month with no working oven and a pissed off wife. Thanks GRP! Try and get your team in order, right now it's a sad state of affairs.

I purchased a new handle for our dishwasher. It came and was the wrong size. Called them to either return it or get another size. I was told, sorry we don't return items under $30. What? When did I sign that? When I asked they said, it's in the return policy. Which I guess I should have read it more throughly. Many webistes have this policy, but do have some notification(usually in red) when you are checking out, that this is final sale.
As a business owner, I always disclose all before someone purchases.

Ordered an OEM washer motor (not even stocked locally) at a great price including shipping. Online transaction was very straightforward with excellent GRP communication from order through delivery. Although very rare in my homeowner repair experience, the OEM part was defective. After exchanging a couple defect description and confirmation emails (including pictures) with GRP Customer Service (very courteous, prompt and professional), they took care of me and shipped a new motor at no cost to me the very same day. GRP is at the top of my appliance replacement parts suppliers.

I ordered a part I thought was correct, however, it does not fit my appliance. Further review shows this part on their website is incorrect. I contacted them to return it, they don't have a phone number and sent me a bunch of emails saying they couldnt open my pictures and to send it to their personal email which i did, then they said I refused to do that. I would not recommend them because they have no phone to talk to someone and i was getting emails from at least 2 people. Its a lot of BS.

I will never purchase anything from this company again. Purchased two charcoal filters. Opened the box upon arrival and discovered they were the wrong size. Did not install. Went to website and attempted "Chat." No response. Attempted to call, but recording saying customer service not available during holiday (Friday, Nov. 11} Received an email later that day alerting me of the delivery of the items. It stated to reply if problem with the item. I did. Did not receive a reply until late the next evening (Saturday). Replied with issue. Two days went by and nothing. Called service and they said they do not take return items that cost under $30. The items cost a total of $25, and with tax and shipping, came to $38. I wanted to order the correct filters, but, not when they are stiffing me with two I can't use. BEWARE!

I ordered a replacement dishwasher door panel. They sent the wrong panel finish and want me to pay for return ship[ping. They will not reimburse return shipping costs and won't admit that ALL the panel finishes have the same part number listed on their webpage. If I could, I would give them ZERO stars!
Order #******* Incident #*******

I purchased a part for my dishwasher and finds out that I purchased the incorrect part. I contact Dappz inquiring what the procedures were to return an item 3 times. All I received was an automatic no reply email. I finally sent in the comments section of the transaction section twice. The second time I received this response "please note that for all non defective returns, there is a 25% restock fee and shipping costs are not refundable. All items must be in new and unused condition." What a RIP OFF! This company is horrible. I will NEVER order from Dappz again!

Ordering the part I needed was simply a matter of finding the right model number and knowing what the part name was. I didn't pay extra for shipping, and it still came within a few days. It was just the part we needed to get our dishwasher working properly again!

Same crap as others. Ordered icemaker for my fridge. Send model and serial number and got icemaker about 1 week later. Noticed electric plugs do not match. Emailed them and was told it would need an adapter plug and they have one that might fit. Plug is 35 plus shipping. Now I have icemaker that don't work and a plug that might fit... I am just going to send it back. I get response there is a 25% restock fee plus I pay shipping. It states in the return policy they make the decision if they can resell it. Product was never installed or used. Just opened the wrapper on the icemaker. There is posts listed that they will not accept return because it was opened. Horrible service ever. I thought even with 25% percent fee it would be better to get some money back rather than none. After looking thru other complaints I will just throw it in the trash and count it as a 135 dollar learning curve.

Do NOT order from this company unless you are 100% sure it's the part you need. We are all human and sometimes make mistakes when ordering online. The expectation is that the sellers will have a reasonable return policy. Genuine Replacement Parts will make you jump through 1000 hoops, then when your 60 days to return passes, they are done talking to you, and all they can say is "I apologize for the inconvenience." That doesn't solve the problem. I shouldn't have to send dozens of emails with pictures to try to return a product that was ordered incorrectly.

Had to replace the control panel for or Whirlpool washing machine. The website had a great diagram to assist us in what to order and was easy to access. The part was delivered a day ahead of projected date of delivery. Packing was perfect! If ever in need of replacement parts again will be using this company.