Genuine Replacement Parts

The part arrived packaged in a way so that the part was protected. It was exactly what we needed to fix our washing machine. The part was excellent quality and worked as expected. Thank you!

I am very disappointed with this company. They were very incompetent. Their website where I ordered the part was misleading. In addition, their customer service was very poor. When I found out that they had sent me the wrong part, it took them 3 months to refund my money after multiple emails and phone calls on my part. I was only refunded 28% of the original amount I spent. In addition, when I called the company to speak to someone about my refund, the manager hung up on me.

My experience with ordering was fine; part was backordered for several weeks but did arrive; however it was the completely wrong part.
After going back and forth with customer service many times about the product detail, they finally claimed they have a 60 day return policy. I simply wanted them to exchange the right part for the wrong one they sent. No resolution yet to the issue.
If you order, make absolutely sure they're sending the right part!

They sent me The wrong part for my electric stove. They said it match the serial number I gave them. But it obviously was not the correct top. I had to pay $67 shipping to send back. Then they only refunded me 2/3 of my purchase price. They claim they have a 25% restocking fee and don't refund for shipping. However, They sent me the wrong part and they should be responsible for a full refund to me. I sent the same information to another vendor and receive the part in one week and it worked perfectly. After many emails phone calls they will not even contact me back! Do not order from this place

I paid over $80 for a part. I waited 4 days for the part to arrive. When the part arrived, it was literally a part thrown in an oversize box-no protection around it. A small plastic piece broke off the part during shipment. We had waited for 4 days and my mother in law was tired of washing dishes by hand so i super-glued the broken part in place and installed it. Disgusted by their unprofessional shipping of the product. They offered an exchange but wanted me to jump through hoops taking pictures etc. and I had already installed the part. They never did apologize though. I would get your part elsewhere.

We needed a part, power control board, for my mother-in-laws dryer and after a short search was able to find it and place it on order. It was a quick and easy process for ordering and the part was delivered in a reasonable amount of time considering the Christmas and New Years holidays. We are waiting until the current board fails again before replacing it with the new one. We are happy with the process so far.

Sorry company... I have a decent size household, I need my laundry working EVERY DAY. Dryer heater element went out. This company posts "delivery" dates and I needed this part fast. So I paid extra on shipping for two day delivery. So fedex tracking showing it won't get here for another four+ days. I emailed their support and this is the response "All of our shipments go ground and is estimated only. At the time of checkout the shipping is estimated and not a guarantee. The closest warehouse that had stock was IL. Thank you!", that's it, that's all I got. NO-"sorry our estimate was wrong heres a reimbursement for the shipping", nothing. I could have clicked general delivery and it was free and it would get here on that later date. This is CROOKED and stealing money from me. I'm going to BBB on this as well, losers.

The Samsung dryer lint filter that I purchased does not fit my dryer. I was told I could not return it because "All parts must be uninstalled and in new condition to be returned for a refund. The manufacturer will not accept returns on parts that have been installed because they are now deemed used and therefore ineligible to be re-stocked for sale. We also do not sell used parts". This part was not used, it simply did not fit. It is in mint condition and back in the zip lock bag it was received in. Now I own a useless over-priced filter. Never using this company again.

Do not order from this firm. This is in reality a bait and switch dishonest business. The parts they supplied were defective and returned by other customers and not any new and genuine parts. Do no be conned by their attractive advertisement and low prices.

I also suspect they removed all the negative reviews so you don't see any on their site.
I have seen very nasty negative reviews on other sites. Also beware of their return policy and time limit. If you installed the parts on your appliances, they will deny any return. But if you don't install the parts, how would you find out they are defective? Then they would try to stall the return request until it is past the 60-day return period and you are out of luck. This is an imposter business, stay away!

I ordered the item with my model number through their website. The sent the wrong item and would not send a prepaid label for returning. First they said that they sent us a replacement for the item that we ordered since the one we ordered was not in stock. Then they blamed us for the item sent in error saying that it was because we came to them through Google?
I am sorry, but unless you are familiar with them, how else would you find their website if not through Google?
Pretty terrible excuse for sending the wrong item. They should have just said, sorry for sending you the wrong item, we will send you a return label and issue a refund. That would have been the right thing to do!

Yes,

Your company has a great selection and availability of OEM parts, Price is right and delivery was fast. Got the part within 48 hours, it fits and it works too!

We inherited this fridge in a house we bought that was vacant for two years. Various parts of the fridge were damaged but it worked. It was great to find the part we needed.

Ordered a pump filter W*******. Received W*******, same looking but 3/4 inch smaller and doesn't fit. The company keeps assuring me that the part is right and should fit and if I don't like it I can return it at my expenses plus restocking fees.

Ordered the parts to fix my stove, when I ordered it showed the parts in stock and arriving on a specific date. I received an email on the date that my order was to arrive that it had shipped. Now I have a stove that doesn't work and will be unable to cook Christmas dinner. I bought from Dappz because they were about $5 less than their competitor who also offered free returns, guaranteed on time shipping, etc. Lesson learned you get what you pay for. Do yourself a favor and shop somewhere else... anywhere else!