Genuine Replacement Parts

I orders an icemaker for my Maytag fridge using my part number. The part they sent did not fit. I sent it back first they would not refund because "The box had been opened"? How can to see if it's the right part without opening the box I would like to know. Then after much discussion they refunded but charged a restocking fee "because the part was not defective" So they send you the wrong part then refuses to refund because you opened the box then charge you a restocking fee for sending you the wrong part. That is their business model. You can read several others who had the exact situation.

UPDATE: After two days it was finally agreed that they send me the wrong part and the part for mine was 100.00 more (sound familiar). They refunded my money and deducted a stocking fee.

Then I get a notice from them about this review. Saying quote "It appears your statement is false and untrue then. I have forwarded this to our legal dept for review. Thank you!".

I received a notification that 2 parts were delivered. I immediately checked the porch and saw nothing; I then checked the cameras. Again, nothing. I emailed GRP (Genuine Replacement Parts) and was informed to wait 48 hours for the delivery once I was notified it was delivered. They told me the investigation would take 15 business days to determine if it was delivered even though I have kept up communication. I think this company is scamming people.

I should have read the reviews first! 1 star ratings from BBB. No telephone support, technicians that can't comprehend the simplest issues and no sense of urgency. I was shipped a factory part in a Whirlpool factory box alright-- but one that was marked "rejected" by the factory. Reading all the reviews n the net I was a fool not to check them before ordering. I presume they order surplus /rejected parts and market them as new.

Some of the parts in this kit did not exactly match the original parts in my dishwasher, and so did not fix the problem I was having with this appliance. I wasted nearly $100 on these "replacement" parts, and have decided to replace the appliance completely.

I ordered a part and paid to have it shipped in 1-2 days through FedEx. I received an email notification from USPS to let me know that my part has shipped and will arrive in 5 days. Far cry from 1-2 days, yet I paid more for FedEx. Sat on hold for 45 minutes for the person on their end to tell me everything that I already knew and basically there was nothing to do about it. Didn't even offer to reimburse for shipping that I paid for. Thanks for nothing.

I had all but worn out the two right burners on my Jenn-Aire cooktop. I was keeping kitchen matches next to it, because it wasn't catching fire dependably.
I replaced the whole unit and, low and behold, the problem was in the gas delivery to the burner, not in the sparker. It's an easy replacement and it's working like a new range now.
You cannot know how pleased I am not to have to replace the whole thing.

I'm old fashioned and you may laugh when I tell you that your company is now prominently placed in my Rolodex.

I ordered a meat pan refrigerator drawer. They sent me a "fruit/vegetable drawer. I have requested that they send me a prepaid return ticket for the incorrect product that they sent to me. They always ask for pictures and lots of other information. BUT, THEY DO NOT RESPOND. I have chatted, called, and emailed them at least ten times over the last 6 weeks. They refuse to respond. I have asked my credit card to void the transaction. Perhaps they will respond when they credit card company contacts them.
They are not a reputable company! I have attached a picture of the drawer that I need, and the packing slip from the company.

Received a cracked part for my washing machine, called and spoke with a customer service specialist and was informed to take a picture of the damage part and a replacement would be sent out. So I did, next they change the parameters and want additional photos of the shipping box, the model no. Of my washer ect. They where informed the packing box was not damaged and the part was in another box inside. They make it impossible to do returns.

I placed an order online with valid name, address, and credit card info. Their fraud system flagged my order for validation. I called and provided the information the agent asked for. She said I would get a confirmation email that the order went through. Instead I received a notification that they canceled my order. I called back again, another agent told me they canceled my order because I had to look up my credit card info on the first call and didn't know it be memory. Instead of trying to help me replace the order, they told me to place the order online again and hope for a better outcome. Are they serious? This place is a joke, and now they've stolen my CC info. Stay away!

So I'll start off with by saying that I had made a mistake on purchasing the wrong product. However when I had asked for help over the telephone and email, the lady was rude and non helpful. They didn't want to provide the the return label and wouldn't allow me to speak to the manager for assistance. Not only that but the website is not up-to-date with his pictures and product information. I had order several parts and was given the wrong part, therefore costing me extra money to return the parts back to them, so you lose money with little in return.
Rude and disrespectful. If you are going to have a bad day, do not take it out on your customers.

Like others, I ordered a part which was not what I needed. I subsequently ordered the correct part. When I tried to return the incorrect part, like others, they told me that they had a 25% restock fee and I would have to pay for shipping. I threw the part away and told them I would write a horrible review and let all my Facebook friends know about what a scam their return policy is. Totally outrageous for an online company in this day and age.

I ordered two halogen lamps for my Samsung microwave. I received door handle screws instead. I contacted the company and was required to submit a photo of my microwave model and serial number label from the appliance. After submitting this, I received an email stating the part I ordered was incompatible with my appliance and there may have been an error on their website (why didn't they catch this at the fulfillment stage? Why did they send screws instead - which were not even close to the same part number?). They required me to return the two much, much less expensive door handle screws before they will issue a refund. They did send me a pre-paid shipping label, which I guess is something. But the label cost more than the two screws, plus I had to go to a UPS location to send it back. They said it can take 15 days to issue the refund.

I received an ice bucket for a whirlpool fridge/freezer from them in good condition. One month after receiving it, it started not dispensing ice. They said they have a 14 day warranty and I should have submitted a work order at the 14 day point. Well. It worked then! They don't care. I've only owned this 2 months and it just sits in my freezer. They're rip off artists and they stand behind their stupid FOURTEEN day warranty. Just called a whirlpool dealer and they warranty for ONE YEAR! Yep. Rip off artists through and through!