Genuine Replacement Parts reviews
I put in my part number in the search the picture came up is the exact part I have because I bought the part two days before from Lowe's and it didn't work the worker from Lowe's told me try it if it didn't work I have 30 to return it which I did . The reason I bought it from genuine replacement parts is because the photo I saw is the exact part I wanted the day I received the part open it was the same part I got from Lowe's called and spoked to Jonathan that said it's and updated and it should work he spoke to one of his technicians and they told him it don't work with my model refrigerator he will send me an email with instructions to return the part so I called back spoke to Diana explain so I'm trying to understand I'm having to get changed for return and restocking fee she said if I send photos and model number and this and that then they will look into it no reply to email Jonathan email me after I spoke to her and said he already sent me how to return the part I called back the next day and he answers the phone he hanged up the phone on me . If I had read this reviews I would of not purchase from this company. NO ONE SHOULD EVER PURCHASE FROM THIS COMPANY STAFF RUDE NOT GOOD CUSTOMER SERVICE SERVICE WRONG PART JUST TO CHANGE STOCKING FEE TO MAKE MONEY.
The product I ordered was a large glass microwave turntable. It was not packaged properly for shipping and arrived broken into many pieces with glass shards falling out of the cardboard package. There was NO cushioning to protect the glass. This is a complete failure in packaging and shipping of the product. I have been communicating with the customer support people via email to have another either properly packaged and shipped or refund my payment. This has taken far too long. I am one unsatisfied customer.
Easy to find what I was looking for. Easy to process.
My dissatisfaction with the products/services is based simply on the fact that the part doesn't fit my refrigerator. My refrigerator is over 13 years old, so I should not be surprised. I will contact the company about returning the part.
The only thing that I would suggest is to include the part serial number. You have the refrigerator number but just as a second check part number should be included as well.
The part came in promptly, but to my disappointment, the motor sent to me did not fit my dishwasher. The motor came in wrapped with bundled PAPER, rather than proper packaging/sturdier material. The motor also did not fit the housing and therefore I did not plug the power connector. Since returns required approval, I contacted GRP, where they sounded helpful by asking that pictures of the Dishwasher model/serial number decal and pictures of the motor be sent to them. Their next response was that they do not accept opened packages where the plastic has been torn or unsealed. The irony is that the motor never had any plastic nor proper shipping packaging. I responded that I will absorb the loss and look for the right motor elsewhere. No response from GRP. By far the WORST experience EVER.
Had the part I was looking for, easy enough to order, but the shipping time line was a little off. The website said the order was still being processed on the day it was supposed to arrive, but when I called, the part had left the facility and made it to me two days later.
We were pleased with the OEM part that we received. The entire transaction went very smoothly and the part fit perfectly.
I ordered a replacement drawer for my refrigerator. Flawless experience with this company. I will do business with them again.
Your website was easy to navigate and took me quickly to the ordering. One of the best ones I have encountered. Thanks for making it so efficient.
The part was an exact replacement. The hose clamp provided was the correct size, but the screw is too small for any screwdriver that is long enough to reach where the screw is located. Had to go to the hardware store and buy an American size clamp.
The biggest problem in the whole repair was the old clamp (was installed backward at the factory, so had to do additional disassembly to get to reach and release it) and the new clamp per above.
i searched for this door bin and your site was one of the first. I am glad your site was super easy to get from A to Z. thank you.....
They list the exact part my fridge specifies & say it will be here in 2 days for a reasonable $6.99, but took 3.
Quick & simple checkout
hopefully if this part fits as described i'll be totally happy and stand behind my shopping experience
Based on the pictures shown on the website, I hope the agitator is assembled and ready to install. Assembly takes a special jig. Hard to share the experience when I haven't received the item I ordered in its expected state.
The agitator arrived and wasn't assembled. I realized that if the agitator had been assembled, it would have been more delicate and subject to damage. Assembling it took under 5 minutes. I had the agitator installed in the washing machine in under 10 minutes and the washing machine running a load.
I tried using a competitors site, I wont name it here but it turned out to be near impossible to find what i needed for my model number. we'll have to see how the product turns out.
I needed a very specific power cord for my oven because of downdraft vent; GPP had it in stock and it was delivered timely so my repair could be completed. I'd order from them again.
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