Genuine Replacement Parts

Company buys Google ads for part numbers that are not accurate (or even in the store) and will not accept returns of any kind if the part does not work if you open the box and attempt install. Very deceptive practice and components like this aren't like consumer electronics.

Will never use again and advise all to look elsewhere for businesses that have better policies for the customer so you aren't left with a part you cannot use and bought from deceptive marketing.

Some of the parts in this kit did not exactly match the original parts in my dishwasher, and so did not fix the problem I was having with this appliance. I wasted nearly $100 on these "replacement" parts, and have decided to replace the appliance completely.

I was let down when my order, promised for next-day delivery, didn't arrive on time. This was frustrating, especially after looking forward to it. When I called, the service rep was rude and said delivery dates aren't guaranteed. This was really disappointing, as we'll now be without a working refrigerator for another day. I hope this feedback helps them do better with delivery estimates for others.

Fit perfect and saved me money from buying a new dryer. Watching a YouTube video and then buying the right part was helpful

Received my washer part in 2 days and works perfect. I searched other companies and you were very competitive in pricing. Easy to navigate website even for my technology challenged husband. Thank you so much!

This website was easy to navigate and helped ensure that I would receive the correct part. I have a door shelf in my refrigerator again! Thank you

Your rep said this would fit when I gave him my model and serial number, but as you can see, it is much too long, like a dishwasher handle instead of a compactor handle. I have taken several pictures but can't download them because of an error message that they are too large. The box says return to GPR, 775 Tipton Industrial Dr Ste F, Lawrenceville, GA *******. I couldn't answer you quickly because of a hospital stay. This is not a rating, but a request to return the item.
Thank you, Carolyn OQuinn

The inner tub I purchased from you will not accept the filter plugs I purchased to replace the white round filter that was on the bottom of the old tub. Either the tub was made wrong or it wasn't supposed to be made for the washer. It's a basic universal tub by whirlpool for multiple badges as they come down the assembly lines. First photo is the old tub with the large holes. Second is the new tub with the smaller holes.
Order numbers #******* and #*******.

I ordered three parts, and received two that were wrong. I sent photos clearly showing the error but they insisted they shipped the right parts. I had to pay $19.00 shipping to get a refund on their mistake. Never again.

Website was easy to use. Found what I needed in minutes. My parts shipped fast and I received on the date indicated.

I experienced the most terrible transaction ordering from this vendor. I own a construction company and we shop online frequently because it's convenient.
There was a mix up with shipping address and it was such a hassle to fix it. The also charged me with additional fees just for a correction. I had the feeling that the person helping me disliked trying to make correction. Wish I had ordered with another company

I entered the model number off my refrigerator in the search engine on this website (Genuine Replacement Parts) and I received the correct door shelf to fit my refrigerator. However, GRP wants to tell me I used a totally different model number when searching for the crisper draw (all searched for at the same time and on the same invoice...see bottom of picture for a copy of the invoice). There is no way I came up with a totally different model number of a refrigerator that I don't even have in my house. They refuse to refund me my total amount of $144.89 plus shipping, they refuse to waive the 25% restocking fee, and they will not pay the return shipping it cost through UPS (for the cheapest way possible) of $71.74. This company sending me the incorrect crisper draw has costed me $252.63 and I still don't have a correct $144.89 crisper draw. This company is a total rip off. After numerous emails back and forth over their mistake, they keep telling me it was my fault that I came up with a model number that I don't even have. I would not recommend this website to ANYONE! I will also report them to the Better Business Bureau!

The web site is very responsive without any extra stuff to get in the way of the search. Ordering is direct and efficient. The delivery was on time as expected. When the part was received, there was a slight difference in fit with original part. Customer service was easy to get a live person who helped with arranging return, followed up with email message with clear instructions for the return.

The overall experience would be an ideal model for any public facing corporation. Too bad so many companies fall so far short of this model.

Thank you!

I received a wrong part. It came in Al old ragged mislabeled box. The "warehouse" is investigating.

C Service followup on my 'wrong part' SOS was puny; faIled to if, locate, or send the part I need, If GRP eventually gets my part to me, my rating will go up considerably.

My order of microwave parts arrived faster than I expected, and in mint condition. It would've arrived even sooner had FedEx made deliveries to our area on the weekends. Expect me to order from GRP for future purchases.

This item fits perfectly for my oven. Good packaging and the shipping was fast... Price is high for just 1 piece, in my opinion, but the quality is very good, cant tell its a replacement knob and not the original. Will definitely shop again for future needs.

They sent me the wrong item. The item cost $50. When I asked for an exchange, they said no. They said they would refund me, I would ship the item back, and then I could buy the correct item.

This sounded fine to me. However, they were going to charge me for shipping and a restocking fee. I ended receiving a $9 refund for a $50 item.

Crooks!

We purchased a new replacement part for our refrigerator from Genuine Replacement Parts. After one year, the part failed. Although it was only a few days outside of the one year warranty, Genuine Replacement Parts would do NOTHING about it. Talk about terrible customer service. It all seems very shady. Save yourself a lot of headache and expense and order from another company!

Easy ordering process and prompt delivery of a quality part. I should have used this place first. I ordered a lesser expensive one from Amazon because I thought it would be easier and arrive faster, but it broke in less than a week. Don't make the same mistake I did, get your parts from here. The shipping is just as fast the part is OEM and quality.

They delivered the selector potentiometer quickly, however I ordered the wrong part. They were quick to deliver the right part, but still have not even started to process my return. No response except this request to rate them.

They automatically determined the part I ordered was used and would accept a return. I ordered the part from the exploded parts diagram and it was not a match.

The service and delivery time were good, but the product I received was the wrong size. I ordered by the model number on my microwave, so assumed I would receive the right one, but the replacement glass tray is too large and won't fit into the microwave. I have it in the box with all of the packing materials, but I can't take it back to the post office right now because I am an older adult with a preexisting health condition and am staying at home.
Please advise as to how to follow up. Thank you.

Note: I did not want to give a low rating, but I couldn't find a way to continue on the site otherwise. The service was good and I assume it was an error that I received the wrong item.