Jimmy C.

I ordered a suspension spring set for my stack unit washer/dryer. I am without a functional washing machine. The package arrived days late. It is not the correct part (looks like a pump housing or something). There is no phone number or email address to reach out to. There is only a chat with restricted hours. Those are the facts of my situation for your consideration. I am including a photo of the parts I ordered from their website, a photo of what I received, and two screenshots from emails that I have gotten. The screen shots have my personal information and order number blacked out.

Be very careful if you are thinking of signing up with cox for internet. When I first spoke to them some prices seemed reasonable and the internet speed sounded good, so we decided to do it. Toward the end of the long sign-up process don't let them lull you into a daze. If you pay attention they talk a little faster at the end and their tone changes, letting you know it's finally going to be over, their final speech has to end with you saying yes or okay or something like that. Just before that moment was something I barely caught... the amount of time she stated was much shorter than the plan I signed up for. Instead of yes, I asked her to please repeat that last part and she played the "oh which part" card. I asked how many months. After that it all came out. They never told me the rate would skyrocket shorly after starting service. By the next day, I ended up calling cox back and going with their pay as you go internet because there was no promotional rate. I've used this service for quite some time now. The speed got slower after a short time and never sped back up, but the price stayed the same and it has worked this entire time. You may be wondering why I wrote this long review now and gave them only one star. Well friends, I just received an e-mail from. Cox stating that my bill had changed because my promotional rate had run out. On top of that I was unable to reach a live person by phone or online chat to discuss it loudly.

I ordered "GM original equipment" parts (AC Delco Radiator and a/c condenser) and recieved 2 open boxes which did NOT contain original equipment. The parts were of mediocre aftermarket quality and were both damaged. There is no customer service number because there is no customer service. I tried their link for returns which ended up getting me nowhere.