Genuine Replacement Parts

This is the second time I ordered a replacement part for my refrigerator and both times it was very easy to order on the website online and delivery was super fast! First time I received it the next day and 2nd time I received within 2 days. Amazing service! Replacement parts are same as the originals. Same quality!

The replacement part I ordered was delivered earlier than promised but damaged in transit delivery service. I contacted the company's Customer Service and they requested pictures of the damaged box and part (microwave door). Once I got the pictures they needed to them they approved a replacement part and had it shipped out the next day and delivered the following day. All the while keeping me updated via email. Even though I was frustrated to receive a damaged part, they rectified it immediately. Genuine Replacement proved they cared about their customers. I will remain a loyal customer and shop here first when looking for replacement parts.

The part was as ordered, and is functioning as expected. The only problem I had was they wished to confirm the order to be sure that it was legitimate. But I didn't receive their email until it was too late to respond that day. This delayed my response over a weekend and therefore delivery of the part and the repair for several days.

I ordered an original igniter for my gas stove. I received a "substituted part," from them. The substituted part was for an electric stove. The return process was arduous and the people in charge rude and useless. Better places to buy parts. This company is obviously going out of business.

Beware of bait and switch with this company. I ordered a part which they didn't send and then tried to get me to pay 80 dollars for a part that was originally 13 dollars. The part they wanted me to order was not even the same brand as my dryer. Also I see that Genuine Replacement Parts says they can't find the order when they get a bad review so I'm attaching a picture of my order and also what they tried to get me to buy. I reported them to the BBB and FTC and they refunded my money. It's a minimal amount of money but it was a waste of my time waiting for the part when I could have received it from a reputable business. Even though I received a refund I feel that people should know what they are dealing with if they buy from this company.

I ordered a part from Genuine Replacement Parts and only several days later received an email that the shipping will be almost that of the item (around $300). They should have been upfront that the shipping will be 40 times (yes, forty) that of the originally quoted shipping cost. GRP was not willing to do anything to remedy the situation (not even meet me half way on the shipping cost), but refund the cost of the item and quoted 5-10 business days on the refund. You were quick to take my money, but are taking up to 10 business days to refund me. I would never order anything from this distributor and will advise anyone I know to no do so either.

I have successfully used Genuine Replacement Parts on multiple occasions and will continue to use this company for all future appliance repairs. I recently ordered a LG drain pump for my Kenmore Elite Washer and received the part within three days. Total price for the part with tax and delivery was $57.00. I used internet videos to show how to install the part. I repaired the washing machine within 3-hours and had it working to perfection. Prior to ordering the part, I contacted 7 appliance repair companies and was quoted between $325.00 and $672.00 for a visit and repair. All of the repair companies would only allow for their parts to be installed and their prices for the drain pump were between $156.00 and $275.00 and were not guaranteed to be a OEM part. Everyone should consider Genuine Replacement Parts for their appliance repairs.

This was my first time using this site and was very impressed... I was able to find the part easily (where I couldn't find it at all on other sites, the part was cheaper than expected, it arrived in only a few days and is working great! Very good first impression, I must say. Thank you!

I received the filters exactly as expected. The site was very easy to find what I was looking for, after several orders from Amazon and receiving the wrong item. Amazon gets you with fast shipping promises and lower pricing, but when you get the wrong item it doesn't matter. Will definitely be back for other needs. The shipping was fast and received it after a few days.

They sent me the wrong item. The item cost $50. When I asked for an exchange, they said no. They said they would refund me, I would ship the item back, and then I could buy the correct item.

This sounded fine to me. However, they were going to charge me for shipping and a restocking fee. I ended receiving a $9 refund for a $50 item.

Crooks!

I needed a replacement element for my oven and found the OEM part at a competitive price here at Genuine Replacement Parts after an extensive search. The site provided great information and references to ensure the part was correct and would fit. The part shipped quickly and I received in 2 days so overall would highly recommend this site for appliance parts.