I needed a replacement element for my oven and found the OEM part at a competitive price here at Genuine Replacement Parts after an extensive search. The site provided great information and references to ensure the part was correct and would fit. The part shipped quickly and I received in 2 days so overall would highly recommend this site for appliance parts.
Ordered the dishwasher part. I received several status communications while waiting for the part. Delivered in only 3 days! Part was double boxed and arrived in perfect condition. Very happy with the entire process.
My ice dispenser quit working and I wanted to fix it myself instead of paying a million dollars for a part that cost less that $50 including shipping. I found this website and have it bookmarked. I will come back here if I ever need anything else. Great range of products and fast shipping!
Parts sent in generic mailing bags. All bags inside kept, unopened. Was told I cannot return unused unopened parts because I can't mail them back in the original bag. When you open those lightweight generic bags, they are done. They aren't meant to be reused. Scam to prevent returns. Look elsewhere.
Was waiting on 2 different scheduled repairmen that never showed. Kenmore was 40% more on parts with a 7-10 day wait on delivery. I ordered with GRP. Saved enough to order an extra part & received delivery in 2 days. Best site for appliance parts I have found
I was able to order the washing machine part, receive it within three days (over the weekend), and easily pop it into place after cleaning out the machine. A perfect fit; nut the exact length, agitator sleeve slipped into place easily with an accurate fit.
GRP's ordering process was simple to use and the results were spot on! The item I ordered was exactly what I needed. It arrived just as expected and is the perfect fit. Thank you GRP! I will definitely use you again! =)
Part provided, described as a direct replacement, did not match original. Once installed, door open alarm came on every 15 minutes. I added a 1/8 shim of wood to the door panel which depressed the replacement switch; problem solved. Why wasn't the exact replacement available for a fridge only 1.5 years old. We.manufacture this crap in Mexico and China and this is what you get!
The only thing that made this install difficult is the igniter being on the Left hand side of the oven in a narrower space- thanks Amana. I'm right handed, and it was not fun. Other than that, this will be a 15 minute install for most people since it's a snap in part with no wires to join. I'm happy...and eating pizza again, lol.
Not only was the repkacement cook top glass I ordered more affordable with GRP but the had it on hand (its not easy to find) AND it shipped fast! I was very impressed. Definitely a life saver as we cook for our family every day. Will order from GRP again!
So I ordered a replacement part, they sent me nothing at all similar to what I ordered, then told me I had to send them a picture of the item I received, totally understandable. I sent them the picture then they said they are not sending me the item I ordered until I sent them a picture of my appliance showing the model and serial number to prove to them I ordered the correct item in the first place. What the freaking weird stupid customer service no manners bs is this.
Twice I have ordered major appliance parts, and price as okay, parts were correct, got the part within a couple days and gave a high rating. This time the part I received was incorrect. Customer service determined I received what I ordered, which I agree, but this is because their website was incorrect. They sent a link to another part they think is correct and asked me if this was correct. I cannot determine because the picture is only one side, and the description is insufficient, and my model was not listed as this part applies to. They stated my model number is incomplete, although it's what is on the range label plate with the serial number. I put their proposed model number, and the part I need is not even listed. I emailed these issues back to C/S, and no response since. So, sorry, now i have to drop your rating.
The order process was straightforward. I managed to get the needed part number from Maytag however the almost $400 dollar price tag from Maytag was off-putting. Genuine Replacement Parts had the same part for MUCH less.
The part is now installed and the washer is much quieter. Very happy overall.
The part that I wanted was pictured with a description of a completely different part that I had no use for so I sent it back. I have to pay shipping in both directions which in this case amounted to almost 50% of the cost of the part!
Will not do business with this company in the future!
Parts were ordered one afternoon, I received an email that same afternoon that the parts were shipped with regular shipping and I should receive them the next day and I did. That is by far the best service that anyone could ask for, almost like picking it up in person without the inconvenience. This is the best service I have ever received. The parts were factory replacements and no problems.
The inner tub I purchased from you will not accept the filter plugs I purchased to replace the white round filter that was on the bottom of the old tub. Either the tub was made wrong or it wasn't supposed to be made for the washer. It's a basic universal tub by whirlpool for multiple badges as they come down the assembly lines. First photo is the old tub with the large holes. Second is the new tub with the smaller holes.
Order numbers #******* and #*******.
This company is a rip-off. They sent me the wrong part and now they are saying that they won't change it or refund my money because the part is now considered used. I have not even taken the plastic off the part, because I could see that the connecting strip is not the right size,. They tell you that the part will fit your appliance and then blame you if it doesn't and will not take a return or give you your money back.
The only problem that I had was that the gas tubes shipped with natural gas orifices. Had I not known to change them out, there would have been a problem. Possible put a notice in the packaging in the future for those who might not know this.
The experience was good. At first, I chose the incorrect part. I did not check the number part on the appliance parts map. My mistake. So, I was let to make another purchase.
When I contacted customer service for returning the parts I thought I wasn't going to be able to comply with all requirements. Even though, I did my best and I received my reimbursement in a short period of time.
The replacement part arrived with a bad board. When I installed it it started throwing an E2 F2 communications error. While troubleshooting the new part, my old board still worked, I swapped boards in the new part and got it working again.
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members