The part was shipped in a reasonable amount of time, given I ordered it during the holidays. It was exactly what I ordered. It fit and worked perfectly! I will definitely buy from Genuine Replacement parts again.
Frigidaire original OEM part fit perfectly as expected. Felt price was fair as other non OEM for our freezer were more when I shopped around. Shipping at $6.99 was also a fair price. (i mean FAIR as reasonable non-gouging etc). Got it in a reasonable amount of time. Would order from this site again for other OEM parts.
The washer was stuck in the spin cycle. The fault could be cleared, and by turning the control knob to "Rinse/Spin", the cycle could be completed. It was determined that the control board was defective. After installing the replacement control board, purchased from Genuine Replacement Parts, the wash cycle could be completed without any interruptions. I had the model number for the washer so the purchase process was straight forward and easy. The part arrived by USPS a day earlier that expected.
I am quite certain that I ordered shelf #13 on the refrigerator drawing, but received freezer shelf instead. Shelf #13 has since been removed from the refrigerator section of the drawings and is no longer available.
The original part received was defective. A replacement was immediately sent out. Great customer service. I will definitely use GRP for future replacement part needs.
I have an older GE dishwasher that was missing the electrical box that holds the wiring. I am doing a kitchen redo and figured that the kitchen would be safer and up to code if I installed the missing electrical box. GRP had an easy to use "lookup" site so I found my box in a couple of minutes and ordered it. It showed up at my home in under a week and I installed it and it is a perfect match for my dishwasher. Thank you GRP! (I lost my proof of purchase but I am a valid customer, honest)
I was shipped the wrong part, and when I went back into the website, it appears that the part that I ordered is no longer in stock so I suspect I was shipped a part that was available but similar.
I would like a mailing label to return this unusable part. The pipe was never installed and is still in its original packing.
This is an odd part for a 20+ year old fridge, the plastic cover for the pull out crisper drawer. I've been epoxying the old one. I just did a search and found this site. The site tool was excellent as it made me confirm the model number before letting me order the part to better guarantee the fit. The part made it almost 10 days earlier than expected and fits perfectly. Couldn't be happier with this purchase!
Easy to order and quick replacement parts. Tray was smaller than what I expected and wheels were not like the model. Skinnier than older wheels on dishwasher tray. I would have liked to have received the exact shelf to match the dishwasher serial number.
I ordered a part based on the exact photo on the website of the part I needed. My part was discontinued but, again on the their website, it stated that it was replaced by another serial number. The website photo matched my part, the new serial number was supposed to be a replacement…the part they sent is totally different….after six emails….dealing with four different reps, 8-10 photos with clear explanations, they tell me I ordered the wrong part….not true. Still no satisfaction.
I received the part very quickly. Due to another project I haven't installed it yet. Today I will. 4 stars because I haven't installed yet. But very impressed with r customer service and expedient delivery!
I ordered two shelves for a Maytag freezer. That model has two sizes of shelves. The smaller one fit; the larger did not. The store needs to provide the dimensions of the shelf, not of the package size. I don't care about the package size; I care that the shipped shelf will fit my freezer. I thought I had ordered both shelves for the same model. Maybe I didn't. The search criteria in the website does not inform as to the dimensions. Be careful
Received ordered part in a timely manner. Although, contacted customer service through email for assistance in locating a part that I hoped was on the one I ordered, but was not, and have not received a response.A little disappointed about that.
Bought the LG replacement Ice Maker in June 2023 to replace the original that came in refrigerator (2022). It is now December 2023 and the new one is doing same thing as the original before it quit. I called Genuine Replacement Parts in Mary Esther, FL. And the answer I got was 30 day warranty. Well 30 days is obviously not enough time to see if is going to work. So at this time I am not willing to spend $175 every 6 months to fix an ice maker. I was hoping Genuine Replacement Parts to at least offer a solution. (ie: new ice maker, or prorated amount, at this point I would have ask to send me one for half price. I am so disappointed that LG (ThinQ products) are a waste and Genuine Replacement Parts would stand behind such products. My first review was great, but at this point my review has changed.
I ordered a part from this company and they sent me the incorrect part. When I contacted them about this mistake, they went back and forth with me, requesting I send pictures the part they sent me, the appliance I have, the part number they sent me which I provided, clearly showing that it was the wrong part. Then they went one step further and sent me a diagram of over 100 parts for my appliance and asked me to identify which part I needed. Although I am an engineer, I shouldn't have to go through all this just to prove that they sent me the wrong part! And to top it all off, in the end they decided they would not offer a refund! Overall I would avoid this company at all costs!
I ordered a replacement part for my dryer. After the warning to check to make sure I had the right part appeared on my screen, I rechecked the order. The lint screen arrived on time and in perfect condition. It is the correct part and fits perfectly.
After the part broke on our Samsung refrigerator, I went on the hunt for a replacement part. The genuine replacement parts website made it easy to identify the part I needed and their team shipped it to us promptly.
I received the part on time as expected.
Upon opening, the part appeared to have been a returned part.
It was dirty, rusty, and not clean. It should not have been sent to customers.
I was disappointed.
I contacted the company and they are rectifying the situation by sending out a replacement part.
I was pleased with how quick I received my order. The filter material was not as dense as the original filter so I question whether it is as good as the original but other than that I was pleased with the products I ordered.
I received the two gaskets when I was told they would be there. I replaced the left door gasket with little difficulty. When I checked the right door gasket with the new left gasket in place the right door gasket was working fine so I do not need to replace it. I would like to return the one gasket. How do I do that?
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members