Steven S.

Website is manipulated to suit their magical policy which seems to just be a "get out of jail free card". Long story short, they don't accept any returns, nor will they help you even if the part you're trying to swap for the correct item is still in good condition. Policy is hidden behind a TLDR contract that basically tries to exempt themselves from providing customer solutions. A company that would rather change their website and on the fly than deal with providing good customer service or even consider a part (wouldn't even let me send it back for inspection) in good condition for an exchange is not worth your time. A "policy" is not a legally biding contract, customers will come back to companies that provide good service.

They did good. I was a bit nervous reading other reviews, but my Seiko arrived in good condition and well packaged. Was shipped internationally. Took a bit to get it in the mail, but it was shipped to me here in the UAE quite quickly. I'd order from them again.