Genuine Replacement Parts

The party I needed to fix my dish washer was the main control board. The part arrived the next day, that was super awesome. The part seemed to be of good quality and matched the OEM one perfectly. Install was a breeze. I'd definitely buy from here again, mostly because of the east if finding the part on the website through diagrams and the fast shipping was also really helpful.

I needed a knob for a trash compactor. Somewhat hard to find, even online, but GRP had it. The price for the part was about $28 with $7.50 for ground shipping (which actually cost about $2.50). The part works fine but it probably literally cost 25 cents to make. Other places were even worse, but that's not much of an excuse.

When you compare this company to any company on the planet earth doing a ecommerce platform this company may be the worst. They do not fulfil orders in a timely fashion and if they do they do not provide tracking consistently. The only way to contact them is by email even though they have a live chat feature that has never worked and a phone number to nowhere. The customer service experience may be the worst on the internet toda.

Horrible customer service. Horrible return policy. I had to return a $165 part through UPS which cost $65 of my own money to ship with full insurance. I got my refund but minus a $17 "restocking" fee!
Website quote: "Returns are subject to 20% restock fee in some cases." Followed by: "We make exceptions to our stated policies in some situations. Please contact us if you wish to discuss your situation." You better believe I'm contacting their Escalations Team at *******335 M-F 9-4:30 CST.
Save yourself the hassles and shop elsewhere. The part I ordered was verified by GRP as the correct one for my dishwasher when it was totally obvious it was wrong. I submitted photos to "prove" my statements and they still insisted it was the right part.
Get this business closed by not giving them any of your money!

Ordered "OEM ice maker replacement" was sent a 40 dollar big box store equivalent. Certainly not OEM as advertised. Was able to return but cost me over 30 dollars between shipping both ways and them charging me a restock fee. BE SURE to read their 6000 paragraph return policy... then go anywhere BUT here for your parts!

I ordered an "OEM" dial for my Kenmore stove and got one that didn't fit. Calling customer service is useless bc you're on hold perpetually. Chat function is always disabled. In response to my email the support dept asked for pix of the product, the appliance serial number etc. I did that twice as the service rep claims he never got my emails. I had two service tickets opened and closed with no results. If you use these guys, pray you get the right part because you will be stuck with it.

Placing order was easy and very intuitive. Delivery times also were very good ( taking into consideration current COVID situation). Do your due diligence before placing an order to be 100% sure you are ordering a right part. The only hick-up in my case was, after placing the order I didn't received tracking number. Contacted customer's service via chat next day and was provided with tracking number. Turns out, item could be sent but from some reason confirmation e-mail with tracking number might be not generated. Other then that I do not have any complains. Part arrived quickly, very well packaged, was worked fine after installation.

I ordered a replacement lightbulb for my refrigerator from them which costs $165 (controls all lights in the fridge). It quit working around 45 days or so and I didn't get around to replacing it or reaching out to GRP until a couple weeks later. I offered to send back the one that wasn't working in exchange for them sending a new one which they denied. They refuse to refund me as well. I would never order a part from this company again and strongly warn anyone who does. Their customer service response time was horrible and when I finally got a representative on the phone she was less than accommodating.

This is the 2nd time I used this website to order OEM parts for my Kenmore Dishwasher. Both parts were electronic components. Amazingly satisfied. Easy to order parts, From order to delivered - was 4-5 days. If later than originally estimated, I received an email letting me know. Excellent company to deal with - especially in lite of COVID times. Part was well packaged and arrived in perfect condition. Will definitely do business with Genuine Replacement Parts again.

Perhaps if they arrange for part one needs, this is good service but when spoiled by the likes of Amazon, this comes across as a scam. Product delivered from 3rd party so this company only processes, does not provide customer service and has the most slanted return policy ever seen (shipping materials must be returned intact, products delivered in damaged condition are used as excuse not to return money, unbelievably poor customer service). Its a crap shoot that you get the product you need. If you do, great. If you don't or if it is damaged when you get it, you will probably get burned. Would not recommend for any expensive parts or if can find elsewhere. The whole set-up and experience comes across as sleazy.

Immediately after ordering a part, I realized it would not work. Tried to cancel the next morning. Was told I could not cancel but could return. Had to jump through several hoops to get an RMA number. Had to send 3 sets of pictures. Finally got RMA. Paid for shipping and had to wait 3+ weeks for refund which included a Restocking Charge. Even though their Web-Site states that Restocking Charges are rarely charged. If you can avoid these folks... DO IT!

I was skeptical at first since the price was a lot lower than I found elsewhere. But after some online review searching I went for it. It was just as described. I ordered the washer lid late Wednesday afternoon and received it Saturday. It was the exact factory part too. No after market garbage. I will be returning to GRP for further appliance part needs.

I ordered a replacement board for my garage opener and when I was reading the description, I was making sure it would be compatible with my system. The product website shows enough detail to confirm that it will indeed work with my garage opener system. I placed an order and arrived extremely fast within the first expected time frame given to me. They have also reached out to make sure I received my product and it's working as expected. The item also comes with easy to follow instructions on installation if that is needed. If I have problems in the future with any parts for my system, this will be the first website I will check. Thank GRP!

After repeatedly stating a part was not installed, they refused to do the right thing and send the correct part for a job. The person on email chain could not pass third grade I'm guessing and actually read. They peaked in life at that place. Never do business with a place that has BBB listing them as F rating. Waste of time, money, and clean air for another person with a brain. Awaiting manager or someone higher up if they exist to contact me. Holding my breath.