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Geekbuying

Overview

Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 11th among Electronics sites.

service
136
value
124
shipping
130
returns
102
quality
118
This company responds to reviews on average within 13 days
How would you rate Geekbuying?
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Nigeria
1 review
1 helpful vote
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Scam
December 29, 2017

Beware of this site. Avoid at all cost. Issue a PayPal complain to get your money back.
Geekbuying is not more good.

Date of experience: December 29, 2017
Netherlands
1 review
0 helpful votes
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Terrible service
January 24, 2022

They cheated with shipping dates: in my case, it was like 5-7 days, but now 1 month. I dissapointed and can not recommend this service at all

Date of experience: January 24, 2022
Geekbuying C. Geekbuying Rep
over a year old

Dear Vladyslav S.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com

France
5 reviews
0 helpful votes
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Good store
July 6, 2022

Good store, pleasant operator consultant, the order came quickly. Thank you so much! I recommend it!

Date of experience: July 6, 2022
Geekbuying C. Geekbuying Rep
over a year old

Dear Charles L.,
Thanks for your review.
We are glad that you have received your order smoothly.
Looking forward to your shopping next time.
Best Regards
Geekbuying.com

Greece
1 review
0 helpful votes
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MAKIBES BR3 REFUND
January 23, 2019

I purchased a Makibes BR3 smartwatch, but I changed my mind before shipping. In two days they refund me the whole amount.

Date of experience: January 23, 2019
Spain
1 review
0 helpful votes
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Very good service
July 21, 2017

Hi, everything with the product was ok and the service technich was also perfect. I recommend total y this site. Thanks

Date of experience: July 21, 2017
RU
1 review
0 helpful votes
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Very good price for drone - redpawz r020 with fpv and remote controller. I'm satisfied.
Fast support and help.
Recommended this marketplace.

Date of experience: January 10, 2019
Czechia
1 review
2 helpful votes
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GEEKBUYING POLICE ALERT!
December 4, 2016

For everyone who has been scammed or lost his money when paying via Geekbuying.com. I kindly ask you all to send me details of your case including your order number, your name and date/way of payment to email address: geekbuying. Fraud. Report(at)gmail.com. I decided to help you all since there are really lot of victims of this fraud company. I will send the common criminal report with all reported cases. I have already contacted one Chinese friend of mine living in Shenzen and she will help us all to deliver this report personally to the Yuanling Police Station in Shenzen. You can also contact police directly at jws.gdga.gov.cn (if you know Chinese) or at shenzhenking. Com/police. If you have any other questions please feel free to contact me on above mentioned email address. We must keep together and be very strict so we can eliminate such a fraudist criminal behaviour. Chinese law enforcement forces are very strict with fraudists and they might even close the websites so do not be impassive and fight for your rights and money.

Date of experience: December 4, 2016
Portugal
1 review
0 helpful votes
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Fantastic prices
November 19, 2018

I strongly advise to buy from this store.
Very fast to send and fantastic prices.
Álem for very good customer service.

Date of experience: November 17, 2018
Australia
1 review
2 helpful votes
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Your first mistake was you request if the item was in stock.(umi iron phone)
This is what tore the frabric of time spewing forth the dead eyed customer service toasters.

Second mistake was parting with money.
Compounding your mistake like a zitty teen at a titty bar with a fist full of cash you got accessories and paid for express shipping you poor fool.

Third week and mistake all you've got is some generic mesagess from robot toasters and your hand down your pants so you sa F it I'm lodging PayPal dispute. Oh no you FN didn't you poor fool you bloody told them that brings us too...

Fourth week/mistake you now gave a dam useless screen saver and crud headphones shipped and a PayPal dispute the cornhole toasters are saying you must close before they can post your phone...

Dam you requested a refund and PayPal were provided tracking numbers by the dead eyed toaster that have repurposed your phone into a suppository.
You are now stuck waiting for accessories to put a not as described claim in with PayPal and ship it back too the geek bastard toasters...

Months later you get your refund but now you have to spend the money it on glitter glue to fule your sparkling addiction whilst Master baiting to the animal channel and now there's a robot toaster President...

Date of experience: September 18, 2015
Canada
2 reviews
5 helpful votes
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I purchased a phone from these guys almost a year ago, I sent it in for repairs three months ago and these guys are SNEAKY, and underhanded. I've never dealt with such an unprofessional company. I had to ship the product back right before the chinese new year and then wait 3 months for it to get back to me, which was the most ridiculous thing ever. A 2 month holiday? Are you serious? Then, once the product arrived, WITH scratches on the screen not caused by me, and the fact that I couldn't even login, I had to send it back a second time, wait a month for them to repair it, and I WAS PROMISED it would have the screen fixed, and for all the inconvenience they would send me a case with it, they did not do that either. Some of the worst, most unorganized technical support. After all of this, they offered me a 4% off coupon? Yeah because that's worth the trouble of 6 months of hassle. They didn't even refund me the money for the shipping, they refunded it to the original payment method, which I no longer have access to. They couldn't just send it to my PayPal? WORST CUSTOMER SERVICE EVER! DO NOT BUY FROM GEEEKBUYING!

Date of experience: July 18, 2016
Geekbuying C. Geekbuying Rep
over a year old

Hello sir,
We are sorry for the inconvenience.
We have consulted the issue with our manager, and our customer service will contact you,
We should be able to give you a satisfactory answer.
Thanks for your support and patience.
Have a nice day!

Michigan
1 review
6 helpful votes
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I ordered the GPD Win, a small gaming computer, and was very excited to receive it.

However, after placing my order, it became very apparent that my apprehension to buy something directly from an Asian company was justified.

First of all, I paid $9.99 extra for a carry case to go with it and $5.99 for a screen protector, and did not find out until AFTER I made my purchase that it comes WITH a carry case and screen protector already.

When I emailed them the very same day to adjust my order, they told me it was impossible as they had already shipped it out.

Well this was obviously a total LIE because they provided me wrong tracking information not once, not twice, not THREE times but FOUR TIMES! Four times I was given the wrong tracking information. I had to call DHL to get the correct tracking information.

Not only that, but I paid $12.95 extra for 5-7 day shipping, and it still took a couple weeks to get it. I only found out later they did not ship out out until at least a week after they told me they did, and that it was impossible to change my order.

Once I received the items, the most important part, the computer itself seems great. HOWEVER! The accessories I spent good money on (carry case for $9.99, screen protector for $5.99), were total garbage. The zipper on the carry case broke the first time I tried to zip it closed. It was a cheap piece of garbage generic carry case like you'd seen on ebay for $2-3... and the screen protectors, BOTH of them, were BENT.

So all in all I paid an extra $28 for total garbage between the crap accessories and the faster shipping.

I would NOT recommend dealing with this company unless you are desperate.

Date of experience: June 7, 2017
Brazil
1 review
0 helpful votes
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Great store
September 27, 2018

Great store with a fantastic service and prices. What I like the most about Geekbuying is there service that is always fast and relyable.

Date of experience: September 27, 2018
GB
1 review
1 helpful vote
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Reviews of Geekbuying
October 11, 2018

Very good communication brand NEW' phone that I bought was refurbished. The seller stated and guaranted that it's 100% new but it was not.

Date of experience: October 10, 2018
Japan
1 review
0 helpful votes
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I ordered one thing and noticed it is not an inyernational version. I got a contact with the service section and I was able to cancel it.

Date of experience: July 3, 2018
France
1 review
0 helpful votes
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Verry nice
January 8, 2018

From france: A good site, fast cheap and a gold support!
Verry nice price and quality product, I recommend

Date of experience: January 7, 2018
Greece
1 review
1 helpful vote
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I have already bought various items from this site and I'm satisfied. Once I had a DOA problem with a mouse and they immediately fully refunded me.

Date of experience: February 23, 2018
GB
1 review
0 helpful votes
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Waiting for refund!
January 24, 2023

I mistakingly bought a scooter from geekbuying, i immediately asked for a refund,12 hrs later iv heard nothing! I want my money back!

Date of experience: January 24, 2023
Geekbuying C. Geekbuying Rep
over a year old

Dear Marianne,
We apologize for the issue that you have not received your order.
We have sent you an email with a better solution for the lost parcel.
Please keep in touch with us via email in time.
For any issues with your order shipping, please feel free to contact us via email at service_tracking@geekbuying.com.
Thanks for your understanding.
Best Regards
Geekbuying.com

Ireland
1 review
0 helpful votes
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Refund
July 17, 2018

Ordered wrong version of phone so i asked to cancel or change to other phone but they didnt have other model in stock.

Date of experience: July 17, 2018
Italy
1 review
3 helpful votes
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If you are a lucky person, probably GeekBuying is the best site where buy, but if you are not so lucky, maybe amazon is a better choice.

Few months ago, I bought three android tv box mecool m8s pro w for 32.66 each, but unfortunally one of them has decided to stop to work despite I used it only two or three times, maybe the device is faulty.

After some questions on the issue, the customer service has offered me, first 10 and then an half price refund (16.33), alternativly they asked me to send them the tv box to repair it. Ok, I want a working box, I want to ship the tv box in order to be repaired:
- where? In China even if I bought it from the Italian warehouse. Why in china? I'm in EU, EU has strict rules about warranty, but Geekbuying has its own rules.
- how? GeekBuying has reqested to ship with the cheaper untracked available shipment, probably in this way it can get lost easly

Honestly I accepted the half price refund but GeekBuying has cheated me, I paid 16.33 for an unwanted ornament. Personally I'll never buy from Geekbuying and I'll reccomand the same to all.

Date of experience: May 25, 2018
Switzerland
1 review
0 helpful votes
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Have ordered the Beelink S Micro PC with a wrong powersupply (US). Shirley exchanged it to a EU one without any question. Thank's for great support.

Date of experience: December 18, 2018