Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 11th among Electronics sites.
I ordered an Xiaomi phone from them. Sadly it wasn't available after i ordered it. But reaction of the service was great.
Best place to shop. No other store had the color of the smarthphone I was looking for and I found it here. The service was fast.
I recommend.
I recomend very much! The Geekbuying has great products at really interesting costs. I recently bought a cell phone at a very good cost
Basically i live in egypt, but i wanted to purchase a camera for my uncle that lives in France. I ordered a Xiaomi Yi camera, The US Edition because the china edition is $#*! compared to it.
Basically after a day they messaged me on my email asking for ID and Visa confirmation becaause their "risk department" needs them for our own "privacy aand safety." (they need prove that im like real or i own the visa) i gave them everything and after that they messaaged me back after waaiting for their reply for like 20hours+ they simply replied telling me the risk department declined the order and they will refund my money. ("the order is still in the UNPAID Section till now!") - Okay then, i have been waiting for my goddamn refund for 4 days and they still did not refund my $#*!ing money, my uncle will leave the country soon for business deals and they are $#*!ing us up with their ignoring (Messages/mails/live chat useless talks).
I have no $#*!ing idea what to do now like, they make me $#*!ing beg for my money back!, i'm seriously sorry about the swearing.
EDIT: Day 6, the order is not removed yet from the unpaid section somehow, i spoke to them in a livechat yesterday and told them if i didnt get my money i'll report their website because i have evidence of everything they kept on replying with please message the presales for your payment.
Today i spoke to them on their facebook page telling them i want my money now im not going to wait for more. They replied with my message has been sent to the customer service to look right into it. Still nothing happened till now. Lets see.
I Need assistence and i got an excellent service. Thanks GeekBuying to help me solve my trouble (need assistence to change my address).
Y am very satisfied with the service. Very professional, very fast response, and the aftersale is excellent.
My story is long so I will be short - I wanted to order phone and earphones mic for my brothers birthday. They refused to send it because my paypals addres is different from my brothers. I searched for "refund" button or "cancel the order" but they DON'T HAVE. So I write them - 3 days no answer and then I opened a dispute in Pyapal. Somehow on the same day they answered me that they'll do everything needed to send the phone after I canceled the order and opened a dispute in PayPal. After 2 days they posted a tracking number to paypal (they send to my brother the earphones whick cost 18$, but do not send the phone which is 370$) and with singapours mail not with DHL (I payed almost 10$ for that). They wanted from me to cancel the dispute in paypal - but you never have to do that (once you close it you can't open it again). And so paypal considered that geekbyuing send me the order and canceled my dispute. Now I try to show the truth - sending emails to paypal with the tracking information and what they send to me... And that they trick them and me!
Sorry for the mistakes. And never trust geekbuying - they are just scam!
Good communication, fast solving issues. Highly recomend.
No worries if something goes wrong with colors.
I had aproblem with a purchase (they sent the wrong item), but it was promptly resolved. That's what counts!
Ordered on 7th, it's been more than 20 days still haven't received the parcel. Order number: *******.
Hello Amod,
We apologize for the inconvenience it has caused you.
The right tracking information was sent to your email by Sophie Service, kindly check it.
Sincerely Yours
Geekbuying Service Team
I had problems with the purchased item,
But everything is resolved without any problems
Tnx Geekbuying.
Ok so about 4 days ago I ordered a redmi note 4 and leeco le pro 3 and yet it still says processing WTF! My opinion this is a shady site so beware!
I have purchased the OnePlus 6t in the black Friday for a Best price, cheaper shipping for Brazilian. Thanks
Bought a FeiyuTech A1000 gimbal - initial shipping cost was $33. 51. 3 days after ordering got an email saying that according to DHL where I live in New Zealand was a remote location so I would either have to pay $32 extra shipping or use a different shipping method. I chose to use the alternative shipping which took 13 days to arrive after initial delay of about 6 days to ship (item was meant to be in stock and ready to ship immediately). Once it arrived I found the package was missing 2 batteries so I contacted their support desk - after 5 days got a response telling me to check the package carefully. Still waiting for a further response 2 days after replying to their "suggestion". Will not be using again
After posting this review got the following email from them:
"Thank you for email and sorry for our delay reply.
Could you please send me the pictures of what you have received and the picture of the machine number.
And kindly please delete your negative review. We will do our best to help you after confirmation.
Thanks again for your understanding and cooperation."
No I will not be removing my negative review - just because after you receive a negative review you decide to try and address one of the aspects in the review does not mean the review as originally posted is incorrect, and to delete or amend it means I am complicit in deceiving potential customers. Also for the cost to buy 2 re-chargable batteries myself I cannot be bothered going through what no doubt will be a long winded process taking weeks or months during which time I would have bought the batteries myself anyway to enable me to use the gimbal to its full potential
I had a problem with a order and and they solved it quickly and efficiently and my name is manolito piesdeplata
I didn't receive the earpods... It was send following the tracking but they couldn't deliver it... It was send back to shipper?
The shipping carrier didn't tell us what's the return reason, maybe due to the order address error or other reason.
For this case, we can help you apply for full refund to you now, for more details kindly check your email about it.
We sincerely apologize for the inconvenience.
Best Regards,
Geekbuying
www.geekbuying.com
Five stars given, I have a problem with my shipping and they resolves it very fastly. Thank's to Geegkbuying for their service payment.
I have a very good comunication with Grace about delivery of my new phone. Will wait and see if everything turns allright.
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi dear sir,
We are sorry for the trouble.
We checked your BIN country is Egypt, and the shipping country is France, it is considered to be high risk. We doubt your credit card had been stolen by others.
So our risk control department had to check your ID information, and then decline your payment.
We did not receive your payment, it is controlled by the issuing bank.
So we suggest you contact your cc company to check the estimate time of the refund money.
Thanks for your kind understanding.
Wish you have a nice day!