Geekbuying

I have ordered from Geekbuying a number of times. Once, I ordered a premium xiaomi smartphone which defected within 6 months, however, the geekbuying team assisted in conducting a warranty repair of the smartphone. I was very worried, as I lived in South Africa, and I thought a warranty repair would be impossible or a complex complicated process, but the geekbuying team assisted me every step of the way, and I got the phone repaired at minimum cost to myself.

In all other cases, where I have ordered the wrong product, the geekbuying team went so far ahead as to intercept the shipment & cancel the order, so that I could order a product to my preference. All in all. A very positive experience, and I will continue to order my electronics from this service provider.

I ordered a couple of Android TV boxes which didn't do what I wanted them to and returned them within a couple of days. I went through the normal return procedure and got all the paperwork correct, I had the items returned to them at great cost given that they needed returning to Germany. Contacted them several times and although pleasant ineffective. Sent proof that someone at Geekbuying had signed for receiving the return but they claimed not to have received them.

After a bad one star review in Sitejabber they seem to have found the items and refunded the items in full. They asked to give them a good review but I can't as the process was still appalling and aggravating.

I bought a Oneplus 3T telephone from the Spain warehouse on 23/08/2017. The order has been processed quickly and the device has been sent to Ireland on 25/08/2017, I received the parcel on 30/08/2017.
The delivery process, including a day spent at custom checks, has lasted 5 days.
A good delivery time. The drawback is a very expensive courier fee (26.00 Euro for Ireland) and the tracking is not updated in real time. By the way, the customer service replied always within the next day, so I am very happy with it.
At the present time I am also waiting from a delivery from China warehouse for an order made on the same day. Still no tracking info since 28/08/2017. I am used to order stuff from Chinese websites and so far I always had reliable tracking numbers in a few days from China or NL Post. A bit disappointed.

... Would be my advice. Then read the one star ones. I bought a product on the 1st May. It still hasn't arrived, and I have been fobbed off with demands that I provide proof that it hasn't arrived. (Theologians everywhere enjoy asking people to prove a negative - it's just not possible). Anyway. As of 15th July I am still trying to persuade them to give me a refund, after a lot of tedious emails. Stay away. These people aren't... Nice.

I have purchased many electronic items from China for many years and this is the 1st time I used GeekBuying to purchase a phone. 1st time using GeekBuying and my purchased phone stuck at custom. Requested from GeekBuying what is the return fees and they reply that they don't know until they received the returned item. They can't even estimate the return cost to me. This shows that they are very poor and inexperience in handling delivery.

So, beware that your purchased item(s) might stuck at the custom. Better use other company, eventhought GeekBuying can provide a slightly cheaper price BUT it is not worth the hassle and "extra" $$ paying the custom.

Just my 2 cents...

Hi. Last month i bought oneplus 3 from geekbuying. They offer "brand new oneplus 3" but i received refurbished one. They lied every day that this phone should be new and offer 20$ as refund which was like a joke! This oneplus 3 which i received has many faults. First of all, it has unorginall LCD which recognize only 5 points of touch. Second thing was battery which fly inside the phone. Third thing was no working NFC due to use replacement back case without nfc antenna! Phone should be in china version what suggests box but in real after checking it by official oneplus support it is EU version. I could mention a few more flaws but these are the most important ones. This phone is a shred, folding and fake. II do not recommend this store to anyone because they are laying and cheating! If i ask about refund for repair this faulties, they offer return to china and waiting another month to get money! Terrible! This store is dishonest!

I have long history with them, since they ware not famous in the Europe and Worldwide, and have more than 50 orders from their website. In the beginning everything was perfect, last two year is every purchase became problematic - either they dont send tracking number 20 days until i get pissed of and write a e-mail, and then the send tracking number that is not working for another 2-3 day - which proofs that they keep selling and ship only after inquiry from the buyer. This all reminds me of similar sellers like "Antelife.com" that just ceased to exist at some point. Now evan the "Europen" warehouse after buying takes 15 days and still nothing. I evan got E-mail appology saying that they dont have item in stock, after which i asked for refund. And fourth day after my request for refund still no further respond from them.
--So take good care and think twice before ordering from them.--
Papak

I ordered an android TV box from them that had a decent price. It took one month to get here although I paid with my Paypal account. The device is defective and shuts down after working for 1/2 hr. And after 1st shut down works for 5-7minutes before shutting down again. Horrible. So I contact them and this Jessie guy tried to teach me how to connect the device and all that BS. After the 2nd email he never answered me back. It's been a few days that I have not heard back from them so I contacted Paypal to see if I can get my money back... totally pissed off.

3/22/16 Moral of the story is use Paypal. These guys wouldn't respond until I went back to paypal asking for a refund. Bingo. Got their attention. Paypal returned my money.
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Its a shame that a company that actually was able to tell me that they had the item I wanted in stock (as apposed to other sites that lied about that) shipped me a great looking, and beautiful new computer only to not follow up with me by email. I have repeatedly tried to contact the company but they have not replied. They did send one reply a week after I sent them a request... but thats it. I dont have time to wait a month or two for them to get their act together. I need that computer now - I am on my way to purchase at Best Buy so i can walk into a store and talk to a human. This buying from China is BS. They just dont get what it means to have a bad reputation by not having good service.