Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 9th among Electronics sites.
My payment was never confirmed and after 3 days I asked why not, They claimed they had sent an email, which they did not and proceded to ask me to send pictures of my credit card to the support email, no ways does it seem very legit!
I highly suggest people stay far away from this company. Once they have your money, they don't care if they sent you something defective and will do everything they can not to provide you with a refund or a replacement. My GeekBuying story: https://www.youtube.com/watch?v=vEWkvvVIIoU&t=1s
We are extremely sorry for the inconvenience, our after-sales service team will assist you to return your item back to our service center for full refund or exchange. Kindly check your email for more details. Regards, GeekBuying
Support was really nice.
When I asked for help from Geekbuying support team, they responded in few hours.
My problem was delivery potion, there were some options, when I order computer delivery option was free, few days after from the order, delivery provider told me that the option was not free for me, because of my residential area.
At that time, I was confused, but Geekbuying support team kindly offered me some options and details for each.
I really feel thank you for support team, and staffs help.
Bought a Jumper EZ Pad 6 Pro in October. It took 2 weeks to arrive. The price was very good. The PC works really well and I knew what to expect after the RedSkull youtube review. So far so good. Windows 10 did not come activated and I notified customer support. Probably a mistake and they replied immediately. It took 10 days before I got a license sent to me. I was able to enable it and I've been really happy with everything since. I'll buy again, no hessitation.
I have ordered a smart watch on Black Friday.
A day later I saw that the price changed and become less that what I was charged.
I wrote to the customer support and I got a quick and kind reply.
They accept my complain and refund me for the difference.
It was a good service, It was my first buying on Geekbuying.
Thank you very much for the great service.
Arie.
Do not buy from them if something comes in damaged or not working they will screw you. I ordered a laptop from them it came in damaged. I filled out a support ticket the day it came in. They only respond to one email a day and tell me that they will send me a new laptop once they receive the old one. So I say ok where do I need to send it. They always reply please be patient. I just need an address. I have been doing this for a month now.
I'm buyer from Japan.
Actually, a device which I bought from geek buying was something wrong at the first time.
I sent a message to them, then they changed the new one quickly.
I really appreciate for corresponding to me.
I wanna buy a device from them again.
I purchased a tablet from this company, and it was not working correctly. They kept in touch with me through out the entire process of finding the problem. They gave a a partial refund on the tablet, which i was happy with. I will purchase from them again.
I bought what I thought was a great phone, and was very excited to receive it. I bought a screen protector and a phone case to go along with my new phone. After all that excitement, I ended up finding out belatedly (meaning I had already paid for the phone), that the phone I ordered stopped being produced. It took them a week for them to let me know, and each response from them after that, took about two days long for them to get back to me! They should really keep their website more up-to-date on what is actually available for customers to buy. On the positive side, their ability to get back to me about a refund was done in a timely enough period. That much, I appreciated.
Do not buy from this site!
Your purchase is not guaranteed in this site.
Unlike ebay or Aliexpress that have a money back guarantee for lost or damaged goods, This site has no money back guarantee!
If you do not receive your product - your money is gone!
They ask you to issue a letter from the post stating you have not received their parcel... Ha... Ha...
Hi dear sir,
We are sorry for the trouble you met.
Would you mind telling us your order number? We will check and follow for you.
Here you can see: http://www.geekbuying.com/help/customer_service/declaration_and_tracking
If over than a month there is no news for your package, please go to the post office directly to see the package has arrived there or not. If not, try to file a case there and then send us the case number or proof (with a stamp) for the lost.
We can only resend you or refund you after we get the official paper stamped by your local post about the lost.
Really apologize for the inconvenience and thanks for your kind understanding.
Wish you have a nice day!
They took 30 days to deliver item. 14 days to ship item. 16 day to DHL to deliver that was suppose to be 4-8 business days. Then phone will not receive signal. But the camera and wifi work. Contacted Geekbuying. No response. But they did go into my paypal account the next day after order.
We purchased a tablet from the website 'cos of the competitive rates. The item was defective and we had to sent it back to them. They sent us a new tablet and refunded us the cost of the registered mail. It took a while but everything was eventually settled. Would buy from them again. Thanks so much :)!
I bought Ulefone Vienna phone through online shopping on geekbuying.com and I am 100% satisfied with price range, warranty details and customer service. I will continue buying stuff from GKB. Good job guys!
I bought severals times and each time the service was good.In my last order, the product not arrived. I have contacted them using after sale service (they answer in 24 hours for every email) and after couple of emails they have refunded my money. I recommend this website and their good prices.
The after sale policy it's a real scam. Ordered a 600 device,
Received it with a broken key, asked for a repair: I have to ship (an
PAY for the shipment) the device to China and wait from 1 to SIX months
To get my device back.Are you kidding me? YOU ship a broken device
And I have to pay the shipment and wait up to SIX months to get back
The device I paid? In their policy it's also stated that I cannot use
Any courier to ship the device back, which means the shipment will be
Really slow... Do not trust the five stars review: they just ask for a good review with screenshot and order number to give you a *******@geekbuying: you can avoid your standard "We sincerely apologize..." reply. I know every word from you is just a lie.
We sincerely apologize for any inconvenience. Our after-sales service team will assist you to return your item to our service-center in overseas for refund or exchange. Kindly check your email for more details. Sorry again. Regards, GeekBuying
I made an order (#*******) there and the said the package was out... they sent me a fake DHL tracking code. I wrote te ask why this code was not walking on DHL website and they talk this may take some time but a week after nothing...
8 days after they sent me an email asking for additionnal $32 payment for shipping once all the card have been paid at checkout.
I simply asked them to refund me or I will start a paypal dispute.
DON'T DEAL WITH...
3644676
Hi dear sir,
How are you?
We are here to confirm with you, did you receive the refund?
And we have to state that the 32$ fee is for remote fee, as your area is a remote area.
If you do not pay it, the DHL cannot send the parcel to you.
And you can also check on this internet to see if your area is a remote area: http://raslist.dhl.com/jsp/first.jsp
Wish you have a nice day!
Few days ago I bought a product on Geekbuying. But as I already payed the amount I saw I ordered the product from the false country. So I wanted to cancel the order. It was no problem. I wrote to Geekbuying and there was no problem. In next days I am expecting returned payment on my account.
Hello,
The service is horrible. I bought an electric scooter (Kugoo Kirin G3) and it broke down after 2 km. It's been one month and all I have is an exchange of messages. They keep postponing and they keep asking for pictures and recordings. Don't buy from them! Also consider not buying Kugoo Kirin G3 electric scooter, it has controller issues!
Dear Cosmin Bogdan L.,
We sincerely apologize for any inconvenience that had been caused.
Please note that the full refund had already been provided and kindly check email we sent for more details.
Best Regards,
Geekbuying.com
In the purchases that I have made through this web have always been fast in their attention. Although at times I have not agreed with the solution given by its managers, I have to say that they have a very professional customer service that attends promptly the consultations made.
I spent $200 to buy xiaomi cell phone from this company. Just 2 week after I received phone, phone was dead. I sent back for repair immediately. They never return to me. They sent fake mail information. I wait for 3 months, no phone was return. DO NOT anything from this company. I have reported US Federal Trade Commission (FTC) Bureau of Consumer Protection and FBI this company Fraud
Hi dear sir,
By now, have you received the phone we sent to you or the refund?
Could you please inform us the order number so that we can check for you?
We'll process and solve the problem at first.
Thanks a lot！
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
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Hi dear customer
We are sorry for the inconvenience caused to you.
For your problem, would you mind telling us your order number, so we can check and process for you?
Actually, our customer service will contact you after you paid the order by credit card within 24 business hours.
For more information about the payment, feel free to contact our presale service via email: support_payment@geekbuying.com
Wish you have a nice day!
Geekbuying.com