Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 9th among Electronics sites.
Bought a tablet from Geekbuying and was told the prossesing time was 2-7 days, It was shipped with DHL after 2 days and delivered at my door 5 days later. Jennifer also provides a great presale and follow up service. Hope they do the same if there will be some problems later on. But for its 5 stars :)
This was the first time I ordered from a website with a delivery from China. I ordered a phone on this website, which was displayed as being available. After 3 days or so, I received a very decent, apologetic message telling me that the product was currently not in stock. After asking me if I was interested in another type of this phone, or a different phone on this website, I replied that I was interested in a refund instead. Customer support replied in a very decent manner again, and the refund is now on its way.
Although it would have been nice to have updated information on this website about the phone's availability, I nevertheless had a good experience with the handling of this issue.
I bought a PC and paid express shipping costs because I needed it urgently. When I received it, it was defective so I contacted the after sale service. It took several e-mails for them to send me the information so I could send the PC back for inspection. They promised me a replacement as soon as they would receive the computer. It is now 10 days since, according to the tracking number, the computer was delivered and they still refuse to sent a replacement or give me a refund arguing that they have not received it!
This is very suspicious, I have the feeling I am being lied to and that I will never get my money back!
Hi everyone,
Recently I bought a protective glass for my smart phone. Although it came perfectly packed, during the transport it was bended and, logically, broken.
My order number was *******. I got in touch with aftersale support. In 24 hours I got a satisfactory answer from Una to solve my problem.
As I say in the title, buying at Geekbuying is safe and a good experience.
I will repeat for sure.
Thanks.
Carles
It's been 30 days since purchase and no trace of the package. In response the Support gives their (different) own trucking number to a warehouse in Hong Kong with Chinese explanation of the item "being transported further to another facility." They only respond quickly BEFORE you make purchase.
What a useless customer service employee! Just wasted 1 hour of my time!
1) suggested wrong item to buy
2) trying to explain the difference between products without any knowledge of these products - at the end just said that there are not difference!
3) tries to get rid of the potential customer. In the middle of conversation tells that they have a meeting and we must end the conversation. Then after I asked to pass the conversation to more knowledgeable employee He/SHE says that it is a night time and no one is around! There come 4) Lying to customers!
5) Very unprofessional attitude and communication style
6) Just wasted 1h of my Time and still did not gave any answer - I wish I never started this conversation!
100% will never came back to this site where even customer service is lying to the customer -then I am very worried about description and quality of the products as it self!
Conversation happened on Wednesday, 14th June at 12:21 and ended around 13:38
Hi dear customer.
We apologize for the inconvenience that caused to you.
Would you mind telling us the service representative name when you contacted us with the live chat?
We will check and then improve his/her professional knowledge and attitude to our favored customers.
And for your problems about the product, you can also contact our presale service via email: support_payment@geekbuying.com
They can help you to solve the problem as well.
Anything else, feel free to contact us via the live chat or email boxes.
Have a nice day!
First let me thank you for your excellent product s and service generally.
Specifically Jennifer, you have been wonderful and I mean it.
I am from Sri Lanka and it took only two weeks to get my order. I know that Jennifer provide me that kind of unbelievable customer service... And I know that anyone else would get that kind of service from her and Geekbuying...
I had a problem with my bluetooth speaker it could not connect to my phone thru bluetooth. I contacted the support and sent the problem. They gave me a 70% refund. The support was very good and they answered all my mails quickly. I and my family will keep ordering from geekbuying the support is great and the service too
I bought Xiaomi Mi 5S smart phone from them unfortunately there was a screen problem happened after using couple of days.So I contacted after sales service and told them about the problem and they ask me to return.So I returned package to Geekbuying
Back. After that they repaid my device and send back to me. They have quality and trusted service. I can recommend this eCommerce site to any one.
I really love Geekbuying.com. My friend introduced me to this while I was planning to Amazfit Pace. He ordered it from Geekbuying, so I follow the same and ordered same product. I received it in within 10 days, even though option I choose was telling about 15 days minimum for shipping. After that I planned to upgrade my watch and ordered Amazfit Stratos on Geekbuying. Again, I got it within 8 days with free delivery. Now I fully trust this site.
Prices are reasonable and discounts are better than other websites. For example, I have ordered MI Pad 4 for 296$ (Inc Shipping + insurance). Other sites are charging 350$ for that. No wonder I'll go for Geekbuying.
Support staff is also helpful. Got response for my query within couple of hours span. No wonder I'll recommend them to everyone.
It is polite and very good shop.
Even if I made a mistake in ordering, I corresponded immediately.
There is plenty of selections. Product shipping was also fast. I also want to use it if there is another opportunity.
The site was very warmly recommended to me by my brother-in-law living in Paris.
I am in Greece and ordered two items (TV box and mobile phone). I sent an inquiry after a week from my order to check why I had no confirmation of dispatch and I received an immediate confirmation that the TV box previously in shortage was now in stock and and because the phone was still in shortage, I got offered an upgrade for the phone at no extra cost. I am now expecting the delivery, but the exchange was very fair and satisfactory-Extra bonus for the fact that I got immediate response in my three emails, including confirmation for no extra cost of the exchange. Lisa
I've been the buyer of the GeekBuying webshop for the fifth year and I'm happy with every single purchase. With a short deadline, I always got an impeccable product. For my questions, I also received a nice, helpful answer in a short time. In all cases, the question was resolved or answered. I can only recommend it to every kind of customer and I can only tell the best about the GeekBuying webshop.
I bought a walking pad that did not work from the very beginning. I immediately opened a ticket and asked for technical support and a solution. It took them two weeks to tell me to switch on and off the machine as if this could solve the problem. I told them that of course it still does not work and asked for a refund. They have not answered since. If they ask me to send the walkind pad back, that would cost me more than the money I spent for buying it since it weighs more than 25 kilos. What is more, they did not publish my negative review for the pad. So be very careful with them.
Dear EVGENIA M.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
I needed to cancel my order.
It was quiet easy to contact the support and the team replied within hours, so my refund was proceeded really quick. My money was back on my bank account within a few business days.
Big thanks to the support.
I bought a mobile phone which had problems keeping the carrier signal. I sent it back and received a full refund a week after GB received it. 2 days later i had the refund in my paypal account.
A pleasure doing business with you GB
I've bought a phone there and it is very good.
Very fast answers of emails if there is a problem with availability or something else!
The phone was one day after availability there.
I would buy there again!
I have bought several item from Geekbuying, and I am happy with the quality of their items.
And when there was an issue with an item, they responded both quickly and kindly.
I would buy from them again.
Cons,
Shipping took long days, delivery time itself was standard from China to Japan, the days between order date and shipping date was too long waiting.
One of three RG35XX doesn't work and color was wrong.
Pros,
Geekbuying is more clear seller, not cheating like Aliexpress, so trustworthy simple shopping like Amazon.
The customer service staff responds very quick and simple discussion after I received the wrong item.
I made the same order by my mistake three times. When I realized it, I found very easily the email, in which I had to mention it, the cancellation and the refund were very quick. The whole service was excellent!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carles,
We do apologize for the inconvenience it have caused you.
We just got the news from our EU warehouse colleague that your returned package has delivered.
Kindly let us know do you still prefer a replacement or a refund.
For more details, please check your email.
Sincerely Yours
Geekbuying Service Team