Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 9th among Electronics sites.
I bought some Item who not works properly in Spain, but after some mails, we came to an agreement from two parts.
So for me it was a good service trying first to solve the problem and at the end returning most of the the cost of the item.
Thanks Jessie.
I am very pleased with Geekbuying. They are a good company and have excellent customer service. I had an issue and they resolved it right away. I highly recommend them to anyone. I look forward to dealing with geekbuying.com in the future. I give them 5 stars for excellent products and service.
Tony
I did order an item from them and they have delivered on time to my surprise during this awful times of COVID-19, I surely will order again from them without any hesitation. Do not fail me Geekbuying? Keep up the good work for all your customers if possible during these times and through to the future.
I recently purchased an Binai tablet which, over a period of some weeks, did not operate entirely as expected. Geekbuying were patient and helpful throughout this period and even though I elected not to return the tablet, they provided a partial refund.
Device that was purchased is incapable of performing the task it was purchased for (Specifically: Watching 'catch-up' TV)
Despite making it very clear on a number of occasions that I wanted to return this product, Geekbuying insisted that I do time consuming 'updates' on the product, which made no difference at all.
Geekbuying did everything they could to discourage the return of the item, eventually offering roughly half the purchase price as a 'go away' payment. Out of shear frustration, it was accepted.
I absolutely do NOT recommend Geekbuying and will not be using them again.
I purchased a GPD q9 from their website it stated on their website that it was in stock. 3 weeks later they got the actual product in and a month later I received it in the mail. The product is not work fully there are dead pixels on the screen after emailing geekbuying which takes two days for them to get back to you there's simple answer was well it's still working how about a $5 refund towards it. This company is rip off, being a Chinese company there is nothing you can do about it unfortunately!
I have purchased two phones from here and on both occasions, they have been fantastic. Great prices and quick delivery. On my third phone, I selected the wrong model and needed a refund. Within message, they had resolved the problem and processed a refund. Excellent service all round.
I really appreciate Geekbuying.com's customer service. They responded to my emails very quickly and provided the help I needed. They even helped resolve a problem with my product very quickly as well. Thus I really appreciate this store's quick responsiveness and support. I would buy from them again!
Support really ****. Support is only in the form of e-mails and they reply to your e-mails only once in a day. If you have a problem/question to get it resolve/to make them understand it will take days at this pace. While ordering it was showing Free Delivery but the package came to USPS and support people are asking me to go and pick. How ridiculous this, geekbuying support people are telling this is called "Free Delivery". Support people say whatever and take how much time they want they will take to reply to you but when you have a problem they talk about rules. I want to give less than "1" but it's not possible.
Initially, support people talk nicely but when you have some issue they try to tell that that is not their mistake.
If you buy from geekbuying.com and if there is no issue then no problem but if you face any issue then contacting support will be your permanent job until it resolves or you drop off.
Stay away.
Have ordered here a few times now, for example the phone I have been using for the past two years, which I received within 3 weeks from the moment I ordered it. Last Sunday I ordered something, but changed my mind a day later. I contacted customer service and they cancelled the order for me, and gave me a refund (which I received today).
I bought mobile smart phone in here twice time. The phone was good and service team member also was good. If I have some more chance to buy any others, I would like to use this site. I recommend geekbuying.
I made a lot of purchases with Geekbuying, probably around 40...
All of the purchases are good, they arrive pretty quickly to Israel,
And If something is wrong there's always support, and I was always satisfied with the result.
Thanks.
"this is one of the best online stores I have found, with good customer service, that responds on time, all the time, always try to solve the problem in the best way, we hope they continue to stay that way."
At first I thought that I would have problems because it was a site I had just met, so I looked for recommendations and I ended up throwing myself. I liked it so much, the prices are incredible, and the service is wonderful. I will recommend it to my friends.
I had an issue with a purchase and they have helped me without setting any kind of problems, where any another shop If had ever asked them something like this, as they could avoid responsabilities, they would had ignored me.
Very nice support compared to any another shops.
I made some mistakes in my shipping address, and Jennifer (Customer Service Representative) resolved the problem really fast. Also she changed the shipping method to avoid that I pay local customs taxes. Really fantastic service and really fast response.
I will buy again for sure
I bought a mi band 3 and it never was delivered, I contacted Geekbuying Support team, they told that maybe the parcel may lost the item, then they proceed to make the refund order. It was very fast and a very good post sell service.
The worst electronics store. Slow shipments, open packages, broken boxes, flawed products, illegal assistance. Do not trust absolutely because there are considerable possibilities of throwing money away
Dear alessandro s.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
Great prices and amazing service. I am totally satisfied! Communication with the service department is unbelievable, they are so supportive and clever. The price of the product i ordered was almost half of the price anywhere else. As i understand Geekbuying made a bulk purchase and passed the huge discount to the buyers. Great!
My review has to do with my wrong decision about payment method. Once i saw i had a wrong payment method i start sending mails to change it. Thank God Shirley (customer service) took care of my order and put it un the right place. Thanks Shirley
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David B.,
We sincerely apologize for any inconvenience that had been caused.
Please let us know your order number so that we can check further details regarding your order issues.
Or kindly contact service_aftersale@geekbuying.com to apply for a warranty.
Once again, we are sorry for hassle that we made.
Best Regards,
Geekbuying.com