About the Business
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping! We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be! Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today! Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience. We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help. Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide. Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Geekbuying Reviews Summary
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 15th among Electronics sites.
The products are cheaper and the seller is very available if a problem appears
The deliver package is very good
I have a very good comunication with Grace about delivery of my new phone. Will wait and see if everything turns allright.
Geekbuying One of the Best sites with lowest Price & Excellent customer service 10/10 Great GeekBuying i appreciate their attention to detail and effort to always follow up with the clients & Answers all of your questions. With lowest Price & highest quality make this site simply awesome I would recommend this site with 10/10 rating!
The support is really great, they resolve quickly any doubt that you have. Excellent customer service.
After my order I've gotten an email from their support that they are out of stock (which should be noted on the website and not let me order) and gave me an option (same device, different color) I can switch to and have my order shipped faster than waiting for the original color to arrive. I was disappointed that my order was delayed so much but they were very friendly and answered my questions well.
Very friendly and informative. Answers all of your questions. I would recommend this site for good customer service :)
I paid over £260 for a Dobbie drone from Geekbuying. It developed a terminal fault after a month and a half. I tried to claim under guarantee only to be told
"GeekBuying offers 1 year warranty for the Consumer Electronics for example: TV BOX, TABLET, CELLPHONE, GAMEPAD, SECURITY ITEMS and so on(Please note that the RC quadcopters are not in the scope of this warranty)" In other words no replacement no refund. £260 lost.
Very good service. Big like Thanks.
I will buy again from this shop.
Fast and very good Store.
Lovely day,
Nissan.
I bought a "laptop" which turned out to have illegal windows software and is inoperable. After it tried updating the system shut down completely. No local technician could repair it, it didn't even have the BIOS system to install an original version of Windows, I had to pay and send it back to them for repair. It happened for a second time, I sent it back and I asked for a refund, they say it's my fault and won't give me back my money. Stay away! It's 10 times better to buy stg with a proper brand from a local electronic shop with a proper guarantee and a physical presence in case stg goes wrong. Even if it costs a bit more. It will save you the trouble and waste time energy, and money.
Dear Paris
Good day!
We are so sorry that you did not satisfied with our service.
1>When you sent us the first email （kept the laptop for more than 1 month） " Initially this laptop had no issues, but after I accidentally deleted a driver, now it is completely stuck. I've tried resetting Windows but I get the blue screen and it constantly restarts itself.
It won't shut down properly unless I hold the power button down." We asked you to send it back to us for repairing.
2> We got it repaired and sent it back to you. After 3 months, you contacted and told us the problem appeared again. And request full refund. According to this situation, we can only do partial refund to you. Hoping you can kindly understanding. If you agree with us, please reply our email.
Sincerely
Geekbuying service team
Items arrived within 3 weeks as committed. No fuss returned policy. Overall a great shopping experience.
Order Number: #*******.
Buy smart tv S10 and wireless keyboard spanish layout. Good communication to operate the smart tv. Both item working well.
Meine Fragen wurden von der netten Service-Mitarbeiterin per E-Mail beantwortet, dass Gerät war günstiger als auf anderen Webseiten und der Versand ist sehr schnell. 5 Sterne und ich werde bei Geekbuying wieder kaufen!
It is curious that the number of complaints we handle are due to the fact that we do not know the procedures and processes that are conducted by Internet sales companies from China. Particularly for me it was a very pleasant experience, and no thanks to that I was not charged the customs of my country, nor that the price was less than half of my product, if not for the human service and so high quality it offers Geekbuying. Unfortunately, people who want to save money in their country, are the ones who buy here and not really those who could appreciate everything that may in the future retail sale online. Thank you very much and congratulations, continue with your professionalism and desire to serve your customers efficiently! Es curioso que la cantidad de quejas que manejamos sean gracias a que no sepamos los procedimientos y procesos que manejan las empresas de ventas por internet desde China. En particular para mi fue una experiencia muy grata, y no gracias a que no me cobraron la aduana de mi país, ni que el precio fue menos de la mitad de mi producto, si no por el servicio humano y de tan alta calidad que ofrece Geekbuying. Desgraciadamente, las personas que quieren ahorrarse dinero en su país, son las que compran acá y no realmente las que podríamos apreciar todo lo que podrá en un futuro la venta por internet al menudeo. ¡Muchas gracias y muchas felicidades, sigan adelante con su profesionalismo y ganas de servir de manera eficiente a sus clientes!
Ordered an android box from geekbuying paid the extra for DHL, contacted DHL who told me tracking number is wrong, this makes me believe that my item was not even shipped and will have to wait a month or more for my item. Seems I have been cheated out of the extra money I paid. Item is for a sick relative whos Birthday it is in a week. No communication from geek. Never again if this turns up in a month or more
Newer more buy by Geekbuing! After 14 they say, send back new smartphone on my cost and interesant i pay return local service by buying. 10 new cost for me and i dont now, if i became a new smartphone or refund money!
Never more Geekbuying! Bad experience. I buy the smartphone because i need it imeditaly, not to wait two month on new one!
Hi dear customer.
How are you?
We are sorry for the inconvenience caused to you, and would you pls tell us your order number?
Actually, once our customer received the email, they will reply you within 24 business hours.
Could you pls check if you sent the email to correct email address or not?
This is aftersale customer service's email address: support_aftersale@geekbuying.com
About missing item, wrong item, defective item, item problems
We would appreciate if you can contact them again, we will inform them reply you as well.
Thanks for your kind understanding.
Geekbuying.com
I am really impressed with the company customer service, and especially Elaine.
Ordering from Geekbuying for 7 years now, this is the first time I needed the support.
Geekbuying sent me a phone, but an employee of my local post office opened the package and stole the cell phone! I filed a report and send an email to the support explaining the situation, to advise me what I can do. They understood the situation, and even if it wasn't their responsibility, they gave me a refund! Great job. Loyal customer service, and in the time of need, they helped tremendously. THIS is what I call a responsible and helpful service! Will keep buying 100%, recommended.
Placed order one week ago. As per website it will be shipped in 2 to 5 days. However item is not shipped yet. However thry charged my PayPal same day. Very poor communication. Never reply to emails. I doubt I will receive my item as promised in 2 weeks. I am not sure who is writing those rave reviews. I am considering filing a dispute with PayPal and get my money back. Don't be fooled unless you want to wait more than 60 days. Is Little bit of a price difference worth the wait? I don't think so. I think they use out money to purchase stocks and then ship it. They probably don't carry an inventory. Very disappointed.
Hi dear customer.
How are you?
We are sorry for the inconvenience caused to you, and would you pls tell us your order number?
Actually, according to our policy, we usually need 2-7 business days to process a new order.
You can check here: http://www.geekbuying.com/help/payment_and_shipping/shipping_guide
Hope your kind understanding and feel free to contact our customer service.
Geekbuying.com
Went for the new Xiaomi Mi6, and a couple other things, got a notification from one of the CS guys, Grace that one of the items was out of stock, found some other and refunded promptly. Was informed during the wait and as soon as the goods arrived and got out, shipped on a Friday, across the oceans and in my hands half around the world on Monday, you just cant beat that. The phone is fantastic, services super good! Just cant complaint! Will definitely do it again!
Wow, I am really impressed.
Everyone make mistakes, the question is how you deal with it. When Geekbuying sent me the wrong cable for my phone, not only they offered me a refund, but they also agreed to give it according to the LOCAL CURRENCY (!) which was much more expensive then the price on the site, just so I can get it ASAP. This is what I call responsible service. Great job. I will keep buying in this site!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Greetings from Geekbuying!
I'm sorry to hear about it, as your drone has been used for half a month,
According to Geekbuying Return Policy: http://www.geekbuying.com/help/Customer_service/return_policy
You can see only 7days disliked item and DOA can get replacement or refund,
We have a new solution to your email, please check it.
Best regards
Service team