GE Appliances

Allow me to describe our experience with a GE appliance. We purchased a GE dishwasher from Home Depot on 12/19/19, receipt attached for reference. On 12/19/20, the machine took a dive and we called in for a warranty service, which did not take place until 12/28/20. Nine days later, if you're counting. The tech arrived on the 28th and spent no more than 5 minutes looking at the machine before declaring we had a plumbing issue and left as quickly as possible. Needless to say, the machine was still not repaired and was still leaking from the bottom. Mind you, this was no small amount of water, either. We called again to complain and were told the soonest a tech would be back to do a repair would be 1/7. Eight more days with a broken machine. The day arrives and I get a call from the tech, immediately I inform him he will be required to run and fully test the machine before leaving. Without missing a breath, he says "can't do that, not enough time." I complain loudly about what happened before as well as how many hours I've already spent trying to get someone to provide service. He hangs up, calls me back a 1/2 hour later to tell me he called CR. Cancels the repair appointment and tells me CR will call me back later that day to provide a resolution. Did they call? No. Not the day after either. Did I mention I've spent hours with this BS already? What kind of operation is this? Frankly, based on my experience, I'm surprised they have any customers left. Believe me, I've had enough and I'm headed for the door with this experience. I give GE a poor grade on everything, customer service, repairs, response times, communication, willingness to go the extra step, etc, etc. I'm giving serious thought to sending this machine to their offices wrapped with this email so everyone who views it knows what the package is about.

Junk company. Never buying a GE product again. Less than 8 years and have to get a new refrigerator. Stay clear of GE

GE is Now HAIER. The Quality is not what it used to be. Our fridge broke after 5 months and needs a whole new compressor. GE never sends their own people and relies on a 3rd party network of technicians. Although the customer service people are nice and professional, nice doesnt fix a broken fridge. Original Technician said they wouldnt fix it and that we need GE Factory service to come out. GE Sends A&E for that as well as ships 7 boxes to our door. They didn't send the right part so when the A&E tech gets here, after waiting 12 days for him, He is unable to fix it without that part. GE places the order but doesnt tell us its on backorder until I call the next day. They expect us to wait until end of November to have our fridge working and the ability to store food safely. For our troubles they give us $100 for food, which covers nothing and $150 for a mini fridge, which also doesnt cover anything... They refuse to also release the Return Authorization # so we can just get our money back and go with a different company. STAY FAR AWAY!

Today, we had a window between 1pm - 5 pm for a GE Tech to come and repair our GE Dishwasher. At 1:09 pm i get a call on my cell in which I couldn't pick up (I was on a work call). At 1:13 i heard my voicemail and the GE Tech says "hello this is GE" I can't get in your community due to the gate is closed. He first of all, doesn't leave his first name on my voicemail and then he leaves me a 1-800-GE-Cares number to call back. Hello! Why not leave me your direct business line cell vs having me call a 800 # and now have to go through the automated motions. So i called the 800 number and finally after 5 minutes, i get through to a customer service rep. She was really nice and apologetic. I told her - Listen, i'm here working at home, why does the tech driver try to look for our community intercom or wait a few minutes and wait for a call return. Plus why did he leave me a 800 number to call back? He put me at a clear DISADVANTAGE by not leaving me his direct work number. INCOMPTENT TECH! We been waiting for almost 4 weeks now on getting his dishwasher fixed. Now we have to wait another 2 weeks for the next available appt. Shame on GE. Poor business model. This is not how you retain customers. I will never buy a GE product again.

Our dryer died after 2 years and our washer after 3. Appliances should last WELL over that! Wasted money!

Do not purchase products from GE it is absolutely garbage!
I got my brand new stove at the house and the main front panel was not working. This is just before Christmas. I had no stove to cook my turkey and ham at Christmas and New year. Complete disaster no parts in town to fix it. It took 4 months to replace it the complete stove. Now I have the igniters coming on randomly. The tech came around and told me to push the knobs inward. One month later started again placed another service call awaiting the fix. Probably a logic board. The is also a big issue with safety of the gas burners. At medium to low levels you cannot see the flame. My wife left the handle on top of a running burner and burnt herself twice because you cannot see the running flame. Talked to the office of the president and nothing will be done. Also talked to CSA and they said that it it is certified and nothing will be done. What I was looking for was a retro fit to have light indicators showing the burner was running instead of a stainless steel knob against a stainless steel panel with no contrast to make it stand out and show the burner was left on. We also left the burner running overnight. My Kitchen aid dual fuel stove did have such a thing. CSA and GE has not standards when it comes to safety. It's all about money and not the safety of the customers. Below are two pics one without front knobs and you cannot tell that the front right burner is turned on and the other shows the front burner with knobs that indicated the front right burner is turned on. This is how my wife burned herself twice on this stove with the pan in the rear right burner.
Don't buy GE ever again take my word!
Marc Dionne Ottawa

I had a refrigerator less than a month and it has ruined a lot of food in my refrigerator and freezer! Stay away from GE

They didn't want to fix my GE air conditioning that i bought $480,1 year ago. They told me they couldn't do nothing

Do not purchase-! Unless you want the space shuttle to take off in your house! Your clothes will also not be clean.

I bought a GE refrigerator 4 months ago, paid in full and two days before Thanksgiving I am still without the appliance. I bought it from Barons in Salem and have been getting the run around since AUGUST. I called GE and opened a case, was sent to *******215 and when I contacted them(after waiting 1hour and 47 minutes on hold) was told that they cannot do aything because I dont have the appliance. After calling back the number on the GE site I was told the only course of action was to call the *******215 line, or call Barons. I have been run around for four months and have a kitchen full of GE appliance except the refrigerator. Nobody is interested in helping us even though I spent thousands on GE appliances. No to mention, this is my fifth home since 1994 and all 5 were complete GE appliance kitchens. I will NEVER buy another GE nor will i suggest a GE to anyone, in fact I will denounce GE to anyone that will listen. I have never spent over 8 grand only to be disappointed and treated like a donkey.

My fridge and Freezer stopped cooling. I scheduled maintenance service on August 28 from 01:00 p.m. to 05:00 p.m.
My confirmation number is *******.
However, no one showed up to do the required service and bothered to call, text, or send emails explaining why they did not come.
I called customer service twice, and each call lasted 45 minutes without help. In the second call, the representative told me he couldn't get to the dispatcher to find out what happened. And that I will receive a call or email from them soon. Again, nothing happened. I had to request help from a local technician to fix my fridge and will end up paying 600 USD for a service I should get from GE.

I Called them again and tried to find an answer after they sent me an email to reschedule my service to Sep-08. They did not have a reasonable justification for my complaint. I talked to one of their supervisors and expressed my frustration with how I was treated. I informed her that I did not call asking for compensation. That is what they thought. I called to get an explanation for their insolent treatment and if they trained their employees about how to treat their customers fairly and professionally.

I also sent an email informing them that I would cancel the appointment. What bothers me the most is that they assumed it was all about the money and that I would request compensation from them. But the people's dignity is much more valuable. The least that can be said about my experience with GE appliances is horrible.
I'm wondering what kind of customer service GE has, as it is considered one of the elite companies in America.
I will find a solution for all other GE appliances in my house to replace them with more reliable company appliances. I don't need to go through the same drama again in the future.

My $1,300 GE refrigerator suddenly stopped dispensing water after only 9 years! I called the company- 1 800 GECARES, and that couldn't be further from the truth! GE does NOT CARE! This pos $95 BILLION Co couldn't care LESS about people! I'm disabled and on a fixed income and they tell me my frigerator is only covered for ONE YEAR?!?! And it's $100 to just send someone out to diagnose it, and that's not including parts and labor! So then I thought I would try to troubleshoot it myself, and I figured out on my own, because they were zero help, that you need a bypass plug in order to do this. At geappliances.com it says, "If the plastic bypass plug was not supplied with the refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-GECARES. In Canada, call *******344". So I tried calling, which it's almost impossible to get a person, & I finally get a "Darius" on the phone and he immediately says that that only applies if you're appliance is less than 1 year old! That's not what they claimed! There was no timeframe stipulation-- that's false advertising! So after being on hold for 10 mins for a manager, someone gets on the phone and hangs up on me! GE has the worst customer service I have ever encountered! And I will never buy another GE product again! And if you're smart you won't either! The world should not be run by money hungry greedy huge conglomerates who don't care about people!

GE gas stove
Peeling off.
I do not recommend this product. Had to purchase replacement knobs from Amazon.

I have a problem washer that does not run right. They don't have a way to talk to them. Been on phone for 2 and a half hours and no one picked up.

Just bought 6 weeks ago a ge microwave. It's the 3rd one in 20 years. The model I have is counter top or under cabinet. It's an optional bracket kit with 2 brackets and 4 screws. There are 4 holes on top of microwave. So I have had problems with it since I bought it. Pf code on clock. Turntable does not turn most of the time. Some items cook some hardly at all. So called ge and had a service tech out on 6-19-22 or whatever friday was. Texh comes into my house and says I have never seen a microwave installed this way. I said this is the 3rd one I have installed.he would not believe me and said how long are those screws. I don't know they came with the bracket kit.he proceeds to show me the parts diagram. Then he says I don't see any screws. I said there are 4 plastic plugs where the screws go. He proceeded not to believe me. I stated the bracket kit again.its designed this way to hang it.he was in a mood when he came in my house.the guy was concerning me as I thought he was going to punch me.he never checked the microwave. I told him to get the f out. Now how is it appropriate for ge to send a nut bag individual to your house and intimidate the client. Really I am handicapped and get treated this way! I have a new case number assigned by ge. I also called a week before to schedule this nut bag. I was told by customer service rep that I could have it repaired or they could send a new one. Called filed my complaint yesterday.the gal said repair only and they would not send a new one. Now why 2 different stories? I figure the tech did not want to take the time to unscrew it. I would enjoy if he gets fired. Ge has all my info. I will never ever ever ever buy ge again. Regards

On my 2nd GE refrigerator in 7 months. Worst quality and even worse customer service. Refused to fix my first refrigerator claiming all the issues reported we're normal even after a part was order for which the technician refused to put in only to have the sensors malfunction 6 months later having them agree only then to replace the unit. I went thru agony with that refrigerator for 6 months. The 2nd refrigerator is experiencing over cycling, unusually loud noises that are disruptive to the home additionally can't use the ice maker due to high buzzing noise level when it's left on. Technician said normal when he heard the problem for himself. Said he has to do what he's told to do. Appears to also get stuck in defrost cycle and food in freezer defrosts and freezes again. I have followed up to my case via email several times and even sent photos and no one has responded. I have asked over and over even the first time to have the refrigerator picked up and my money refunded. They do not care about their customers or the quality of their products. There is also belief that the constant loud buzzing has now caused me to have inner ear damage. I'm not disappointed, I'm enraged with the lack of professionalism and customer service received from GE. Not only can't I not use features that I preferred when selecting this model, I should NOT have to wait until after the one year manufacturer warranty is up to have a non GE employed technician who knows what they're actually doing repair the refrigerator at a much higher expense. GE should honor their 1 year manufacturer warranty and either fix the refrigerator or refund the customers money if they can't period!

Product came broken. They order replacement, it is also broken. Been stoveless for months and they won't even refund.

Bought this dryer from Home depot waited a week then was delivered and box was ok unboxed it and found the handle was broken just simply snapped off from the door stuck on the other side of the locking mechanism. Called Home Depot got some stupid message that they were closed on weekends. Instead texted them got an agent explained the situation said he called ge to get replacement but they were apparently closed on a Saturday as well. Was told that Home Depot would have the problem handled on Monday waited until Wednesday No call back on status, no email on status, no text on status. So I called in finally got a competent guy and it called ge and said they are shipping out the part and will contact the appliance repair company.
Company was lake appliance repair. CA. They called 3 days later saying they had to cancel the repair because the part was yet to arrive ge shipped it the cheapest way they could so it took over a week to get to me. Then after getting the part, I find they sent the wrong one as to how they could have done that because I sent pictures and even my 8-year-old daughter could tell what part was broken the equivalent of incompetency like saying the hole door is broke because door handle fell off. Home Depot, they told me not their problem and somehow its past the 48-hour window they said they never had a record of me call despite that last guy I call told me was able to look up the phone call attempt and the text messages. (If they deleted this evidence this is conspiracy.) and that I had to call manufacture
(really HD sold me the unit?) waited on hold for 35 minutes from GE then GE said sorry not our problem you need to call the appliance repair company so I called 2 times waited on hold for the first call about 20 minutes until I got cut of then second call I waited on hold for about 40 minutes that it timed out saying I had to leave a message and still 2 days later not call no email no text 3 weeks without a dryer and spending $60+ a week for quarters at the public Laundromat not including the 3 hours of my time to do laundry which would come a to a total of $144 a week costing me. Its been three weeks and Neither GE or Lakeside appliance has attempted to help me.