GE Appliances

My GE Cafe double oven gas range is done. It is not repairable any more because GE chose to stop making the part it needs (a wiring harness) and it is only 8 years old. This range was over $2,000 8 years ago. After the range was torn apart and put back together on Sept 29, it started leaking gas from a valve at one of the burner knobs. We called GE and a technician came back out Sept 30, to determine where the gas was leaking. He then ordered the parts to be delivered October 7, which when fixed would allow me to use at least the oven until I could decide how to proceed and light the stove top burner with a bic style lighter. The parts did not arrive in time so the technician was rescheduled for October 12. He arrived today only to discover only 1 part had been sent and the other part was cancelled from the order! After a phone call, he said the part was in stock in their inventory so I asked why GE would not overnight the part and have him come back Oct 13? He said that was not possible. I'm told GE does not "expedite" anything. So, the soonest they could come back is October 19! Between 4 hours on the phone, it takes an hour to get through, taking 4 half days from work so far, they will offer to provide a pro-rated price on a new model. I then decided to call back and a person said she would try and help me. After another hour on hold this afternoon, she never came back on the line so at 1 hour, 2 minutes and 34 seconds, I hung up. Lastly, we have a GE Profile refrigerator that had the compressor go bad within the first 5 years. Lucky for us, it was under warranty, but it took 4 service calls for GE to finally admit it was the compressor and replace it. No more GE appliances for us. The company accountability and support simply do not meet our standards or expectations.

Worst washer i ever bought. Doesn't put enough water to wash. Clothes has dry spot's on sheet's after wash

GE Service is terrible I have had service people out here and still not fixed i have 2 kids no washer after theysent some part to my house then told me the main part they need can't get so they cant fix it no will
Help me called GE Warranty contract that I paid for a year they keep telling me to call GE service I do and still nothing if they can't fix it they need to replace it one has to do something soon no washer 2 little kids 6mo and 4yr is not good very unhappy Victoria I put in a complant on the one GE service and they want me to pay more money NO NO hope to hear from some one soon.

I bought this dishwasher in late July 2022, March 2023 it has broken down twice and still is not fixed. My dishwasher has broken down twice with FED code. The first time the GE warranty co set me up with service company who could get to me in a month. They finally came out end of December " fixed " it for a month and it broke again mid February. Now I have set numerous appointments, all have been cancelled,.( employee called in sick, employee had surgery, no service tech available etc...) Even after I received confirmation the night before with a new service company. I have been cancelled (4th time) again, because they do not have a service tech in the area. Why confirm something when you don't know you have a service tech for sure!? (The company sent me 4 confirmations texts the days leading up to appointment. The next available is in two more weeks, which just got canceled via text. My husband and I have taken off a total of 3 work days and still no working dishwasher. The customer care is not much help, they are making me an "appointment" again and will follow up with a phone call to me at the end of the week. I wanted them to refund me and just come pick it up so I could buy another brand, but they offered me 75$ for my trouble and said they would make another appointment to be fixed. I am a teacher who worked the month of June to buy a new dishwasher, and this has been the worst experience with a company. Now, I'm stuck and really don't have a choice as to wait until they fix it. Don't make the same mistake I did. Should have just bought a Maytag and waited a little longer for it to arrive. My previous Maytag lasted over 15 years.

Horrible HORRIBLE service Have washer and dryer that don't work, never worked and nobody can help. CS doesn't know what they're doing along with Home Depot

Poor, poor, poor. Overcharged my credit card by over $100. Sent texts all week reminding ME to be ready for my delivery. And THEY CANCELLED it the night before. They rescheduled for what was convenient for them, not for me. I cancelled the whole order... The 1st lady said she cancelled it and no money charged since nothing in route to me. Well I received a delivery of the small appliances, they were left out in the rain by FedEx. 5 days later, Second person FINALLY refunded the microwave and additional money that they charged in error but won't refund the small appliances until they arrive back at their facility. I need to go out of my way to send them back, although they shouldn't have been sent to me. BTW, the first line of crap they said was it was delayed from the originating warehouse, well that originating warehouse happens to be the next town over! What did they need to send it across the country and back? It can't just go to the next town over? If GE wants to be a reputable company then they need to get a better billing department to bill properly, customer service that doesn't lie and also follows through on their promises. I WILL NOT BE ORDERING THROUGH THEM AGAIN.

This review is completely about GE customer service and warranty, not so much the washer. We purchased a washer from Lowes, GE brand 5 months ago, all of a sudden it completely stopped working. 8 weeks later & the washer still isn't fixed. Part was delayed, then GE just didn't show for the service appt to install when it finally came in. We had to hire someone outside of GE to come in, they installed the part that was apparently the issue - nothing fixed. GE said it would be another week before someone would be out to even guess the next solution or part needed. At this point we're without a washer for 2 months (a 5 month old washer at that & still under warranty). We beg for them to just give us a new washer. How much longer can we go without a washer? We desperately turned to Lowes who was out of their 30 day warranty but who graciously had better customer service than GE and they offered to refund us the washer if we bought a new one through them. There was a price difference of $125.05 between the two washers due to a sale at the time we originally bought the first washer, therefor we had to pay out of pocket $125 to get a new washer when it should have been covered and fixed by GE warranty. GE refused our request to refund us the difference and we are just utterly disgusted. 2 months without a washer and a company who didn't owe us a warranty found a solution before the company who we are actually in warranty with, could. Now they refuse to help with the difference in cost? HORRIBLE customer service. Will never buy another GE appliance simply to avoid this issue ever happening again. And would recommend you avoid doing the same. You can't count on them to do anything and certainly not in a timely manner.

What a joke for a major US brand. I reported a problem in early January and was given an appointment (earliest available) 2 weeks later. When the tech finally arrived, it turned out to be a rather simple problem...you would think. The refrigerator defroster was not working. Was this simple item in stock? No.,

So another appointment 2 weeks out! Parts arrived a week later. On the appointed day, I called GE Appliance Repair to determine when tech would arrive so I did not sit at home all day. "You do not have an appointment, your parts are on backorder so the appointment was cancelled" NO notice to me. When I advised that the parts had been delivered 1.5 weeks ago they said they would reschedule... in two weeks.

THAT MEANS IT TAKES 6 WEEKS TO FIX A BROKEN REFRIGERATOR DEFROSTER. I wont mention the cost of lost foods or the inconvenience of trying to feed a family on vacation with zero cold food!. I can assure you that GE could give a s$$it. Three times they failed to call back and I still do not know if they will show up to install these parts 6 weeks after my first call. BUY JAPANESE OR KOREAN

We purchased a GE Smart Air Conditioner on 7/5 it is now 8/10 and it stopped working yesterday. We don't run it during the day when we aren't home and we don't over use it. Still it is less then 2 months and not working. Lowe's won't take it back without a Return Authorization number from GE. After 2 hours of waiting to find out they do do RA's but they will come out to service my unit. About 4pm I get a call saying they can't service our unit and I have to go through their replacement process. Another hour to speak to someone from the Tier 2 company to explain the process... Where I go out and buy a new one which I don't have the money to do and send in my receipt and they will reimburse me in 4-8 weeks. WTF is that and why would I want to buy another POS GE air conditioner. This whole thing is totally unacceptable and real $#*!ty Customer Service. DO NOT BUY GE! I work in Customer service and this is not ok. I will be going to the BBB and anyone else I need to on this. This is what happens with a hot as women and poor $#*! customer service.

$645 down the drain it's shorting out blowing the breaker.Ge wash their hands of it. So now we have to buy a new microwave it won't be a Ge

I ordered a three pack of water filters for my GE refrigerator from GE Appliances online on July 24,2020 and received an email confirming the order. My credit card was charged on July 26. I checked the status online several times which indicated "picked." On July 30, I contacted GE Appliance customer service (CS) online trying to find out when the order would ship. I received an automated response indicating that a support team member would reply as soon as possible. No one ever replied. On August 7, I called CS. I was told the filters were backordered until the second week in September. I asked to cancel the order. The CS representative told me the order could not be canceled in their system since it was "picked," although on backorder. The CS representative said I could cancel the order through my credit card company. In summary, wasn't easy to use their website to order, status was hard to determine, was never notified item was on backorder and couldn't cancel. The good news is, I was able to get the filters with next day delivery on Amazon Prime. The price was the same and shipping was free (GE charged for shipping).

GE Appliances - Bad quality plus bad service is a loose - loose scenario.

A 5 yera's old GE Profile induction range (PH925STSS) failed. (Error code F640).
Contacted GE Appliances for service. (Their repair technician, not a 3rd party) arrived on 2/27/18. Issue was diagnosed as a failed power supply circuit board.
Service technician was completely sure that was the problem.
Agreed to wait 10 days and order the part (GE Appliances will not ship in less than 10 days).
Part costs $1,006.20 + TAX. Paid $118,95 for diagnostics and agreed to wait.
Two technicians (Both GE appliances employees) arrived on 3/9/18. They replace the newly ordered model and the failure persisted (Same F640 Erol code).
After consulting with remote support guru (Who told them that error code F640) I'd not valid (?) they advised me that they need to replace another control module (?!). Wait time: another 10 days.
Told repair technicians that if they can repair within 2 to 3 days I will accept. They explained that GE Appliances cannot ship parts in less than 10 days).
So, told them they are done.
Called GE Appliances service and complained (Asked for refunding what I've paid). Support person at GE appliance explained to me that there will be no refund issued since the diagnostics was valid at the time it was made (?!).
Stay away from GE Appliances. Equipment failure is expected. Repair technicians who cannot repair the equipment and customer service who blames the customer is not acceptable.

My brand new microwave is giving trouble from day one. Technician came and blamed on the electrical outlet. So I changed the outlet and the wires. Still have the issue. This time another technician came and opened the microwave and said it has lot grease inside the panel that's why one part is broken which didn't make any sense. Plus the microwave has in built vent and installed over the the oven to suck all the grease. So naturally there will be some grease in inner part of the panel right? The microwave looks and clean like a new one. But he put his absurd comment regarding the grease in a note. Guess what 2 weeks late it started giving me the same trouble again. And I have only one month left for the warranty to expire. When I complained and made another service call the scheduled a service but no tech showed up. Upon calling them again they said the tech cancelled the appointment because your machine has lots of grease inside. Clean it first. I tried to make them understand that the machine is clean the grease is inside the dashboard which only a tech can open. How can I open that? The dumb representative didn't understand. I requested to speak with a manager. This time the manager said my warranty is voided because the because it has grease inside it. I asked them" so you are building a machine to suck the grease from the cooking and telling me not to cook because your machine can't handle the grease? " I cleaned the microwave everyday. There is not grease on the parts I can access. I sent them several pictures of the microwave to prove my point. They reapplied the warranty and told me to expect a call within 24 hrs from another engineer to find out my options for a permanent solution. But it is going to be 24hrs soon and didn't receive any call yet. Very very frustrated. Here I am attaching the picture of my microwave. Tell me if you find any grease.

If i were possible I would give them a -5 star rating!
We bought a GE washer in December of 2018. By March of 2020 is wasn't spinning the water out of the clothes and mold was growing inside between the two drums. After three visits from their repairman he called it quits and ordered us another. Six plus months later the other washer arrived (Oct. 2019). In March 2020 we could smell mold again. In April the machine stopped working in mid cycle. We tried all options - none worked. We had to wring out the laundry by hand! Called for repair; they came out took two weeks later. The repairman hooked up his laptop found an error code he'd never seen before, cleared it and was on his way saying it was all fixed. Tried to wash laundry just after he left, but had the exact same problem. Called immediately to be told it would be another two weeks before he could come out. We called him directly. He ordered a new circuit board stating the old one was bad. He was supposed to come out today (10 days after the last appointment) but learned that the company had ordered the wrong part. It will be another two weeks until the right one is in. So, we paid almost $600 for the washer, $199 for the extended warranty, and after 17 months we've had only a few where we could actually use the washer. We have four living in our house. We all work. We need clean clothes so we go to the laundry mat. It costs on an average of $25 each trip. It would be more except we bring the clothes home to dry them... with our fully functioning Kenmore dryer!
I don't know who is writing all the articles that say don't buy Whirlpool their product and customer service is rubbish. I had a whirlpool washer for 16 years and loved it. I'm so sorry I didn't fix it when it broke instead of replacing it with this expensive piece of junk.
Customer service at GE is atrocious! We have made more than a dozen calls and are put on hold on an average of 20 mins. With each Rep who only passes us off to another.
With all the government regulations practically strangling us all, how is it they let these appliance companies "legally" rob us all?

This has been a horrible experience with GE. I have heard so much about GE, how horrible they are and it's even more horrible to witness it firsthand. I had my appointment scheduled for Wednesday the 17th of November 2018 for cooktop and Microwave repair, I took off work for the appointment. I was home all through but suddenly saw a note on my door that I missed the appointment. What! I have been home in my office just by the door. No knocking, no pressing of the Bell and no call. Well, I called them, and they said I must reschedule. I rescheduled for Friday the 9th between 1:00 PM and 5:00 PM. I waited till 4:30 pm and I decided to call. I called them and to my surprise, my appointment was rescheduled to the 26th of November without me knowing. The supervisor I spoke with was telling me to call the local repair company if I can't wait till the 26th of November. These people have no respect or regard for your time. They are rude and unbelievable. I HATE GE AND ALL THEY HAVE OUT THERE. I cannot believe a company can do this to a customer at this time. It is horrible. I cancelled my appointment. Even as I speak, on their website, my appointment still reads the 9th of November. It's that crazy

My entire experience with GE has been frustrating and a great example of a lack of customer service.

I purchased a new refrigerator on June 23rd. On July 18th, it started not cooling or freezing. It completely dies on July 20th. It took 2 weeks for someone to come out to look at it. I was then told they are not going to replace it but rebuild the cooling system which is bad.

My refrigerator is to be REBUILT today. I have had no communication from anyone about when someone is coming out. I work for a living and no one bothered to inquire what time worked for me. No one has provided me with even a window of time when I could expect someone to come out. That is completely ridiculous!

When the service guy came out on July 26th, I was not given any advanced notice that he was on his way. He just showed up. Common courtesy would dictate that you coordinate with the customer on a convenient time.

All of that frustration is after I pay for a NEW refrigerator that dies on day 28. I have to wait 2 weeks for someone to come to look at it to confirm that it has died. Rather than replace the refrigerator, I have to wait another 2 weeks for someone to come REBUILD the cooling unit. So, in essence, I will have a refurbished refrigerator for a new refrigerator price.

I have lost so much in spoiled food, renting a loaner refrigerator and time off of work.

Please re-evaluate your warranty and customer service because, in my situation, both are non-existent!

Our experience with GE Appliances has been an absolute nightmare. I purchased a GE dishwasher for my in-laws because their old GE died. I purchased the dishwasher for them to relieve them of burden while my father-in-law was in the ICU having just learned that he had stage 4 metastatic cancer. When the new dishwasher was installed, the nightmare began. The dishwasher LEAKED WATER from around the door on day one. For months my in-laws have been subjected to one repair attempt after another to finally be given a replacement offer. Since the model was already not manufactured anymore, the consumer relations associate offered a choice of 3 different dishwashers and "encouraged" me to take as much time as needed to look at the different models and call back on Monday. After speaking with my in-laws and settling on a replacement, I called to inform GE of the decision, only to be told that we needed to pay the UPGRADE COST OF $268. NEVER was I told that ANY of the models given would have ANY COSTS associated with it. I had to call my mother-in-law while she was at her husbands bedside in the hospital to inform her of the costs and give her a choice of different dishwashers. After this experience, I WILL NEVER buy another GE product, and I would suggest others do not as well. The dishwasher is crap and the customer experience has been even WORSE. The amount of time that has been invested in phone calls and meeting the repairman has been over burdensome, and the lack of integrity of the consumer relations department has been stunning. Do yourself a favor and AVOID GE.

If I could give a zero, I would do so. Horrible product and customer service. Refid. Lasted 7 months