GE Appliances

GE Refrig model GTS18GSNFRSS. PURCHASE DATE OCT 18,2021. NOISY, LOUD THOUGHT THE COMPRESSOR WAS BAD. SERVICE JAN 26,2022 TO SEE IF THE FAN WAS THE ISSUE. TECH REPLACED FAN IN FRIG AND FREEZER. LOST CONFIDENCE IN TECH BECAUSE OF THE BANGING AND DRILLING AND TIME SPENT ON WHAT SHOULD HAVE BEEN SIMPLE REPAIR. HE EVEN HAD TO CALL HOME BASE (JERSEY APPLIANCE) FOR HELP. FEB 20 2022 FRIG IS WARM AND FOOD IN FREEZER HAS ALL DEFROSTED. CALLED JERSEY APPLIANCE FOR EMERGENCY SERVICE AND THE EARLIEST THEY CAN COME IS MARCH 2,2022. CALLED THE WARRANTY SERVICE AND THEY CAN'T HELP. THEY SAY JERSEY APPLIANCE IS THE ONLY COMPANY THAT WILL SERVICE MY AREA (OCEAN COUNTY NJ)

For anyone who buys a air conditioner window unit from Lowe's if it is a General Electric be ware. I paid almost $700.00 for one, they do not help you and stand behind it. I purchase it on 8/20 used it 5 months and it almost caught my house on fire the plug was burnt on the air conditioner unit and my wall plug and also people were shocked by it when trying to unplug it. I have been fighting this with Lowe's there consumer relations and ther corporate office and they say cause I didn't purchase there In store warranty that I wasn't told about when purchasing it theres nothing they can do. The unit has 1 year warranty with G E and I been trying get it fixed theough them for now almost 3 months. Was finally told 2 weeks ago they would send me one replacement of it and now have been put of saying that it's at the warehouse in Birmigham since Aug 13 and I want t notified of it. And was supposed deliver to my house last Saturday and it didn't happen and then was told I would have it delivered today and still didn't happen called to see why and they didn't even notify me that it was not going be deliver today or past Saturday. Called them now and they say it should be Friday. Call all number been given and nothing has been done.

We have had nothing but issues with our washer that was purchased in July 2022. It completely stopped filling with water in Nov. 2022. We are now in Jan 2022 with a washer that is still not working. Service teams have been rescheduled because of they didn't have the staff. You would assume they would save a few service people as back up in case someone was sick. Customers would be a lot happier, and have working products. What good is a warranty. When it doesn't even back itself up. We are very disappointed. This is the second GE washer that has failed in the last year. The first we didn't even mess around with the warranty we just went and purchased a new washer completely. Now, since it has been two products in the last year, we are trying to use the warranty to back up our purchase. Would not reccommend the HotPoint washer from HomeDepot. They HIGHLY recommended it, but it was absolutely horrid. Even when it was working we had issues with clothes coming out that still had soap on them, clothes that were not fully wet (and no we weren't over loading it) I often ran a super load with a medium amount of clothing to simply get enough water in the wash bason to wash the clothing better.

Their website is deceptive - says 5-7 business days to ship.
Ordered a part that had failed on our GE dishwasher - Rubber sump inlet-giant hole in it!
Ordered part on 3/8/18. Status said "Part Not Shipped. I called the support number on 3/19/18 to ask where the part was. Daisy said it was on the truck. When I asked why the delay, she said it typically takes 7-10 days to ship the part out. WTF?
I asked why the website says 5-7 days, she couldn't answer.

The part finally showed as shipped on 3/19/2018. Only, it wasn't shipped, they just got the label for it. It finally shipped on (Got tracking #) 3/21/2018, and is not expected to arrive until 2/29/2018. From Louisville, KY, to Indianappolis, IN, then to Pittsdon, PA. Took 3 days! Via Fedex? So I have been doing dishes by hand for 2 weeks. Uggh. Next time, I will get it on Amazon, as the price is cheaper, and the shipping won't take nearly as long. DON"T BUY PARTS FROM GEAPPLIANCES.COM!

First off I just want to say I will NEVER purchase a GE appliance ever again. I purchased a dishwasher in May 2020 and it was on back order for a few months because of everything going on with covid. I finally received the dishwasher in September 2020 and it worked for a couple months and then would not start. My first service call was in November 2020 and it took the technician several times to come out to figure out the issue was a bad control panel. The control panel was ordered in February 2021 and on back order as well and did not arrive until June 2021. The technician came out in July 2021 to replace the control panel and now we are only in January 2022 and I am having the same exact issue all over again. Of course, now the dishwasher is out of it's warranty period, but the control panel is not. Even though the control panel is still under warranty, GE wants to charge me $109 just for the technician to come out and take a look at it. Why should I have to pay a dime if I have been having issues since the first couple months of having it?!? Clarise in customer care offered to give me a discount (But could not tell me how much) on a new dishwasher, but told me I would have to go on their website to pick one out and then call back with the model number… I am at the point where I just want my money back and I will be taking my business elsewhere. Very poor customer service. Would NOT recommend!

So it use to be that you could buy an appliance and if it didn't meet your requirements that you could return or exchange it within a reasonable amount of time. That was a fantastic customer service change from the 60's and 70's where you were out of luck when you walked out the door. During the 80', 90's and 00's IT was expected that quick returns were provided but that is a thing of the past.

It seems that GE refrigerators (which I purchase thru Home Depot) now (although you aren't told at delivery) provides only a 48 hour return practice. Any contact outside the 48 hours is met with penalties and a uncaring customer service.

Even worst is that Home Depot now hides behind the GE return program because they have conveniently decided to not provide a customer service program to support these events.

THEREFORE, if you decide to Change, Upgrade or Return a GE refrigerator you are out of luck without absorbent return charges being added on to any of the actions above...

Well so much for buying USA

I have been dealing with a faulty GE Cafe refrigerator for more than 3 months. It's not cooling and the icemaker does not work. GE sends a technician and then they order a part. I wait for the part, then have to schedule another appointment to get it installed. The technician comes back and installs the part and tells me to wait 24 hours to see if it fixes the problem. It does not. I make another appointment to have a technician come back and do more troubleshooting. The process repeats... order parts, wait, make an appointment, get it installed, wait, schedule another troubleshooting appointment, order parts, wait, make an appointment, get it installed, wait, schedule another appointment, etc. This has been going on for 3.5 months now... and it hasn't stopped. Each time, I'm taking time out of my day (work, appointments, etc). The technician actually told me there are known issues with GE Cafe Refrigerators and that it is 90% of his service calls but GE is not willing to replace them.

According to the reviews on BBB, I'm not the only one. This company needs to be held accountable.

Ordered Dryer GFD55ESSN1WW. Worked great until I moved it, and sparks come out of what I thought was the pigtail. Took a look everything was tight shook it off as maybe it was loose. Then my breakers started to pop over and over by the third time I call the electrician out after having the breakers replaced. They had said there were arcing and burn spots on the panel itself. Still sparks kept happing after the swap but now it was from under the shield panel, they asked how old it was I said it was 2 weeks old. We contacted GE finally after 2 hours on hold and here we are 3 weeks later still waiting on "readily available parts" as the tech said? After he open the dryer he showed me 4 different burn spots in the dryer. One part has a constant 110V going through it, it was not bolted to anything and was just sliding around the metal base plate. No screws or bolts and "got lose" nothing. And another part only had one of the 2 screws in it just flopping around. The tech had to order 4 new parts for the dryer.

I have been trying since April 4th to get my GE Profile dishwasher fixed. It is July 24th as i write this review. I have had two different technicians come out. It still does not work. After the 2nd technician came out i ran my dishwasher and@ 2AM realized something was wrong because it was still running. I came into the kitchen to find my entire kitchen floor flooded in boiling hot water, ruining my cabinet baseboards. I have since had two service calls canceled at the end of the time designated and today I have no technician showing up. Customer no-service is saying technician tried to call me; i have rec'd no call and have no message left. I have taken multiple days off work to sit at home waiting, and waiting. And all this is after two already came out. ABSOLUTELY AWFUL SERIVCE

After I purchased a terrible GE Microwave, I promised my self to not buy another Ge appliance, After my 20year old refrigerator went out i needed a replacement., unfortunately the only ones in stock was a GE Model, after being between a rock and a hard place i Purchased a GE refrigerator,, What a mistake, The ice cubes constantly falls out of the ice bin, expescillay when you pull the tray bin out, What a terrible design. Customer service on this issue is the pits, I will never recommend another or purchase another GE appliance even if it a trash can to throw their junk away!

I bought a GE Monagram gas Range in 2018 I paid $9,000 for it the oven broke down 5 times in a year and a half i kept having the same problem and the service man had to come with a new part to fix it which took about a month every time, they finally replaced it with a new one now im having the same problem i have no oven to cook with for the holidays. The worst costumer service and the worst product i have ever bought. DO NOT BUY GE.

On the outside of the box it calls for a 1.25" drill bit to cut a hole in the counter if needed.
Well, my granite counter needed one, so I called the counter fabricator and had them come out to drill the hole.
It further states 3 times in the installation instructions included in the box that the hole should be 1.25 inches.
The problem is, once you have that hole and try to install it, the "Base Upholder" a plastic piece that SHOULD sit on top of the counter and under the faucet assembly to support the faucet ( pretty much exactly as the name of the part describes) it will fall through the 1.25 inch hole.
Now you are left with a 1.25" hole where what you actually needed was 0.5 inch.
My first thought was that there was a part missing or the hole the fabricator drilled was larger.
Well, that isn't the case. I went on GE's website and looked up the part GXK255TBN and the instructions that came in my box ( Rev. 2 10-22) had now been updated to Rev. 3 dated 2023. I guess they are aware of the mistake, but didn't bother trying to get the boxes with the faulty information off the shelves.

This is a HUGE error on their part... and if you already have the hole in your counter, this shouldn't be a concern for you... however for anyone that needs the hole drilled, this can potentially ruin your countertop because you cannot install this unit in the hole that it calls for multiple times.
I'm out $250 for the hole getting drilled and another $130 for this unit which can't be installed in the hole that is now in my counter due to their instructions.

Terrible services and customer relationship management. They reschedule appts without notifying you. The technicians are unable to diagnose issues even after multiple visits.

After two years of noral use the GE Portable Dryer Model DSKS433E, Serial #ZM*******C died. Not totally but it apprears that the bearings did. I did the best thing was to trash it. Why becuse I got tired of the black greese spots that my cloths would get when they got caught between the dryer and the drum.

I used to like GE. My stackable waher/dryer has an issue for the 3rd time in 10 months. GE says ok that a super load fills halfway and to set it on super for everything. Why are there multiple settings then? The microware steams up on the outside and runs onto the stove. Same with the dishwasher. Water streaks down the front. The repairs have been here twice for for each of those.
GE DOES NOT HONOR WARRANTIES. THEY BLOW YOU OFF AND KEEP SENDING WARRANTY RENEWALS. Never buy from them again!

If I could give this 'ZERO Stars' I would. After 1 month I was already having problems. In the less than 6 months I've owned it, the GE repairman has been out here minimum 4 times and replacement no less than 6 - 8 different parts.
It runs completely by a mother board than you cannot over-ride. If you put clothes in while filling, sensor stops water from filling. If you wait to put clothes in after it fills, than you better stand there and watch it... because once filled, even if you leave lid up, if there's any delay in getting your clothes into machine it automatically starts draining. I cannot tell you how many cups of liquid detergent, scoops of powder and gallons of water have been wasted because of this.
Once I am able to complete a load, the spin cycle never balances. Learned the hard way first time when I was washing were socks and vibration was so aggressive all my detergent flew off top of machine onto floor. The tub bangs so hard against walls my machine actually moves 1 - 2 inches every time. Last time was so bad the front panel actually came lose and is hanging off.
Does not agitate well enough to clean well, so heavy soiled items need to be run through twice. Yet spin cycle is so rough it actually twists my clothes into a tangled mess and on a few occasions ruined some items by tearing or over stretching.
Dryer dries efficiently, but lint trap screen does not fit snug, therefore does not filter lint very well. I clean it after every load and still need to go down into machine past filter to pull out clumps of lint balls that screen did not catch. I could go on, but the more I write the more disappointed I get that I'm stuck with this item.
I own several properties and vacation homes and purchase appliances often throughout year... I will go with Speed Queen on my next Washer & Dryer.
Most upsetting is the best GE could offer was to buy a new one and they would discount me. After 6 months they thought it was okay that I just flush the original $1400 down toilet and be grateful to get a 'discount' on another model. :((

Was cooking on my 3 year old very expensive GE Profile induction range. All of a sudden I notice sparks under the glass and than flames. Half the burners are out and the warranty is only going for year. I am very handy but it's always useful to get some help troubleshooting. No such luck and horrible customer service. After I fix this this will be my last GE appliance. Buyer beware

Purchased a top line gas range in nov 2020, by dec had three gas valves fail, the third stick in the open position pouring gas into my kitchen. The consumer relations dept informed me that they couldn't come up with the correct part for three months and had the rude suggestion that I purchase a hot plate for the duration. After two hours of arguing finally some supervisor saw the light and ordered a complete replacement of the unit. That still took two weeks. Within three weeks the oven on the new unit failed, again in the open position and I again had to evacuate my family as I ran for the cut off valve in the basement. Luckily I was able to convince my local Lowe's where I purchased the range that this stove was dangerous and they enacted an instore refund so I could get a different brand ASAP.GE did nothing at this point to help even avoiding talking to Lowe's about the situation. It became obvious that GE has two consumer relations depts, one that has no decision authority but deals with consumers and one with authority but is totally shielded from consumer contact. Their warrantee isn't worth the paper it's written on as their repairmen are incompetent and their supply line is hopelessly broken. I strongly urge you not to buy GE products

Consumer beware! Avoid GE at all costs! Go with LG when making purchasing decisions. GE after sales service has been terrible. In October 2021 we bought a suit of appliances, all GE worth $7.5k. Our fridge stopped working in Jan 2023, 15 months after purchasing. It took GE a number of weeks to send a tech so we had to buy a new fridge as a spillover. After copious tech calls outs and varying issues, as of August 2023, the GE fridge is still not working (ice maker and freezer doesn't work). To date, we have had ~5-6 service calls and spent 15+ hours on the phone calling GE to rectify a pleothra of separate issues including compressor failure, gas circulation issues, ice maker and freezer failure. The technician was last here (Aug 2023) and deemed the unit non-repairable due to a leak in the system. I called GE customer relations again and they couldn't care less that our fridge packed up 15 months after purchasing. The only thing they offered was a discount of a new fridge but unfortunately we will not be purchasing GE going forward. We have spent too muchg time chasing GE for updates and their customer service department is reactive versus being proactive with updates on the case.