GazelleReviews 1,076

We have sent in 4 iPads and an iPhone. The first 3 times was great. The last iPad they greatly reduced the estimate but we accepted. This time I got an offer of $116 and then they said it had 'scratches' and reduced it to $22. Ridiculous. I know it was barely scratched and I believe now they are running a 'bait and switch ' type scam. Giving you good offer but finding excuse to reduce it to nothing, hoping you accept it. I didn't and now wonder if it WILL be scratched upon return. Gazelle WAS a good deal but no more.

I sent my iPad in "like new" condition. Upon receiving, I got a contra offer for a fraction of the price "due to scratches." There was not a single scratch on the iPad when I sent it to Gazelle. I asked that they send the unit back. It did come back with a scratch on the metal case. This is very upsetting - now I cannot sell it to anyone else "like new." I am very disappointed in my experience.

I ordered an iPhone 13 pro at 6:30pm, order verified, but at 9:45pm received an e-mail that order was cancelled due to concern for fraud. I then looked on line and the phone I ordered was no longer available. The following day, I call customer service - I was on hold for 1 hour and 44 minutes and when I spoke with the rep, he said the delivery address did not match billing address. I informed hm I had move a month earlier, but had changed my address on the credit card. Told him I really wanted the phone, not available any more and had used a "first time customer" coupon which now gone. He offered no concession or apology. After I hung up, I logged onto my credit card account and the address was my new address, so there was NO discrepancy. My conclusion is that they oversold the phone and just made up some excuse to cancel my order. For my time and trouble, they should have offered an apology and a new coupon should the phone become available again. Maybe it was a sign I shouldn't buy from this site - I looked at other reviews and many not so good.

They send damaged devices, and if you return the device, they don't return the money and no one answers the phone. If you are persistent, then they answer and lie

I sent in a flawless iPad with offer amount of $107. It had never been out of its case prior and I thoroughly inspected it before sending it in. They responded with a reduced offer of $20 due to scratches which I declined. When I received the iPad back there was a large scratch on the back that clearly wasn't there when I sent it in. I believe this was done intentionally after I declined the low-ball offer.

Sent two items:
IPhone 6s and an iPad. Pre-delivery estimates: iPhone $11; iPad $98.
Offer after receipt: iPhone $5; iPad $4!
Both items were kept continuously in cases/protective covers.
Phone was stated to be a different model - it was an apple iPhone just purchased from AT&T and had numerous scratches!
The iPad was said to have less than full screen illumination and also with numerous scratches- the screen and unit worked perfectly when shipped with a minor almost indistinguishable scratch!
I called and after a 40 minute hold was finally connected to a service rep.
I was told the iPad may have been damaged during or upon delivery in their warehouse however since I rejected their ludicrous offer they could not re-examine the unit!
Based on their initial diagnosis it was deemed to be only useful for parts!
Quite a scam.
Ridiculous to say the least!
Never going to them again.

Sent Gazelle a Samsung S21 128 GB unlocked that has always been in a case w/ screen protector so was like new condition. Offer was $335. Upon inspection, Gazelle said it had "more than acceptable amount of scratches" and was a different model than selected (Samsung S21 128 GB "other" vs. Samsung S21 128 GB unlocked). Offer went from $335 to $65. Obviously declined the offer so they get to pay to ship it back to me. Second device this happened to me on so clearly a standard tactic for them - what a joke.

Sent my phone in was quoted $52 and when they received it they adjusted it to $8 saying too many scratches which is bs.

Gazelle.com misrepresented minimum battery health on the Iphone 8 I just bought form them. It was much less than the 85% they said it would be. I HATE being lied to. Customer Service seemed not to care. The person in customer claims that I spoke to had an, "Oh well" sort of attitude. He did nothing to make it right. Buyer beware of Gazelle.

Same as a lot of the other reviews here. I sent in my iPhone 8 with a $65 quote. Once they received it they claimed to have found a whole bunch of false things (that it was an AT&T network and not unlocked, definitely false, I have never used AT&T. That is was a different model, also false, guys we're not as dense as you assume) and offering only $15 for it! I declined the offer, obviously, had it sent back, sent it to another buy back company and they accepted it and offered me the full quoted amount. I believe Gazelle try to falsely low-ball people in hopes to catch those few who just don't want to deal with the back and forth and just accept any offer. Pretty slimy IMO.

Do not send your device in. There is definitely theft going on in the their warehouse. I'm just hoping to get my device back in the same condition.
I sent in an iPad in excellent condition. They will bait you with a great offer but then say there are scratches and missing buttons on the device. And even tagged the wrong model number. From a $144 estimate, they ended up offering me $28. I declined but hoping they will just send the same item back.

Shipping was unacceptably slow and furthermore, they also reduced my initial offer to buy back my iphone 10 by about 65%, citing false flaws. I stated it was in above average condition but not flawless. They said it had "missing buttons" which was both false and absurd. They also cited excessive scratches, yet the phone was kept in a case with a screen protector and any scratches were barely visible. Best Buy offered twice what they did. Don't waste your time!

Do not sell your device to this company if you need the money within the time frame they advertise. I was told it would be 3-5 days. I contacted them on the 5th day and was told it would be 3-5 business days. When I contacted them on the 5th business day I was told that it could be another 5 business days due to staffing issues. I find this unacceptable.

I was offered $492 for my Note 20 Ultra 5G unlocked, I sent it in, they changed it to (other) instead of unlocked and wanted to give me $236 for a like new Note 20 Ultra 5G unlocked purchased directly from Samsung. I contacted gazelle, they asked me to send in the receipt from when I purchased it showing it was unlocked so I did, Then they offered me the $236 twice again even though they have proof it is an unlocked device that they had already offered me $492 for originally, Also anyone can go into the sim settings of an android device and see that a device is unlocked. This was a giant waste of time when I could have just sold my phone to some other company for closer to what it is actually worth. I feel like this company is trying to pay far less than what its worth just so they can make more profit than they would have if they paid me what they offered. Avoid this company.

Ordered a phone paid for expediated shipping and after spending 2 hours at ATT, they could not get it connect. I called customer service and they could or would not send a replacement phone so. Returning it and will never deal with this company again.
30 point check is a total line of BS.

First time - verizon iphone 10 that worked great until the sim had to me removed for a few minutes then phone locked b. CGazelle didn't verify that phonedidn't have a loan against it. Verizon accused me of theft and phone was forever locked by Verizon
18 months later, Samsung S10E (totally unlocked) is what I am looking for and Gazelle has one cheap, so like a stupidhead I decide to give them one more chance. The proprietary software I load on it only works 75% right and when I take it to a local mobile phone repair shop; gues what? It was an ATT contract phone and not totally unlocked as Gazelle advertized.
Attempts to contact Gazelle are fruitless by phone or email
Rip Off artists

HORRENDOUS EXPERIENCE
Here's my experience with Gazelle: they quoted me $114. I sent in my phone, which is in pristine condition. They had it for a month; no word from them. I emailed them and they managed to find it. They said that it was still attached to my apple account. I got online and rectified that. IT WAS DEFINITELY NO LONGER ATTACHED TO APPLE. A couple days later they said that it was still (NOT TRUE) attached to apple, I could leave it with them and the now-worthless phone (according to them) they would kindly recycle for me. Yeah, sure. Or, they would mail it back to me. I chose the latter. They claim they mailed it over 2 weeks ago, but still no phone back to me. A horrible experience from beginning to end. I would NEVER recommend Gazelle. But the problems continue. It's been over two weeks since Gazelle said that it had mailed my phone back to me. Even if they mailed it "book rate," the slowest rate ever, it would have arrived at my home by now. THEREFORE GAZELLE HAS OUTRIGHT LIED. Yet again another reason to never do business with this company. Gazelle operates in a shady, shoddy, underhanded, untimely, and outright untrue manner.

Update: I brought my IPad to Bestbuy and they offered me $60 and said it was in very good condition. It looks like Gazelle was hoping I would accept their lowball offer!

If I could give zero I would. I waited for nearly 3 weeks for them to 'inspect' my phone. Tried calling over and over again with waiting times of 40 minutes To then be told the following...

Hi Colin,

When we checked out your Samsung Galaxy S21 Ultra 5G 512GB (Unlocked), we found some conditions that affected the value of your item. Here's what we found:

Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
You identified your gadget as a Samsung Galaxy S21 Ultra 5G 512GB (Unlocked), but it is actually a Samsung Galaxy S21 Ultra 5G 512GB (Other).
Because of this, we are adjusting your offer to $51.00 for your Samsung Galaxy S21 Ultra 5G 512GB (Other). You can choose to accept the new offer of $51.00, or have us return your item to you. If we do not hear from you by 08/02/2022, your new offer will be automatically accepted and we will pay you the new price.

Please follow the link below to "accept" or "decline" the new offer of $51.00 for your Samsung Galaxy S21 Ultra 5G 512GB (Other).

So they originally offered $775 then scammed tried to scam me and offer $51. No doubt it'll take weeks to get my phone back and it'll probably be damaged..