Gazelle

I tried purchasing an iPhone XS from them. It is advertised on their website clearly that it takes two business days for them to process an order because they must check the phone for quality assurance. After FIVE (5) business days, I called their customer service rep and was told that due to an "engineering error", the warehouse couldn't see my order which is why it hadn't been processed. I was then told that they created a ticket to push my order forward and that they upgraded my shipping overnight. I asked to be sure and they said I should see an email the following day that my order had been processed. I checked again the next day and there was nothing. I waited until this Monday, which at this point had been SEVEN (7) business days, and called again and got a different costumer service rep. She told me that she saw the ticket and that it had been pushed forward, but that "they usually take 4-7 business days to process"... but it's advertised online as 2 business days. Then, now one day later, I have two emails saying Gazelle has cancelled my order because it "cannot be processed" and that they are sending me my refund. IT BETTER BE HERE IN 3-5 DAYS LIKE THEY SAID.

Sent in my MacBook Pro because they offered $180. Figured I'd be nice and send in all the original equipment I saved for the past seven years. They came back at me with an insulting offer of $20 after they received my MacBook. Obviously I refused and had them send it back. I guess this angered someone there? Because they decided to keep my power adaptor and discs. I can only assume they used my adapter to sell to someone else. This to me is unacceptable and deplorable as a business practice. I'm pursuing legal action. I don't care about the $40 adapter but the fact that they stole it from me as well as my software is terrible business and I'm pretty sure illegal as well. DO NOT TRUST THIS COMPANY WITH YOUR DEVICES UNLESS YOU DONT EVER CARE TO SEE YOUR THINGS AGAIN. The rep I talked to about my stolen property suggested I buy a new one. Gee really? Why hadn't I thought of that? What a joke of a business. Never again gazelle. You should change your name to hyena because they steal stuff to.

GAZELLE IS A JOKE. Originally offered me 400 bucks for my device, then they purposely damaged my device and then offered me 10 dollars for it. Insane. DO NOT TRUST THEM.