Gazelle

I just sold my iPhone 5s when I got my X. Nothing wrong with it, always kept in a case so I regarded it as highest possible used condition. Gazelle had the highest initial offer of about 4-5 places I checked out, all places that did not see it up front and you would need to send it in.

I was offered $80 initially, which was 5-10 bucks more than anyone else and also had the easiest method to get paid. So I send it in and they said they screen or case was cracked and more scratches than described so my offer was revised to just $30. I had 5 days to respond or the sale would auto-complete at the new offer.

I emailed them back asking for what exactly the problem was or if the shipped box was damaged as it was fine when I packed it and had I even took photos at that time. They said they would check with the warehouse for more into and ask for a re-inspection but that would take 2-5 days to get a response. I replied back asking if the 5 day clock was stopped as I did not want it to auto-complete and I wanted it back if all they were going to give me $30. However I got no response after 2 days.

So I tried calling them on a Saturday, not expecting them to answer. However they did and when they checked into it, there was no request for a re-inspection shown do they submitted that request and assured me the 5 day clock was now stopped. On Monday I got an email that they declared my phone to be as described and granted me the full $80 bucks. I also received my gift card code for Amazon, as they had an offer to give a 3% bonus if you choose that method. So I immediately claimed it to ensure it was valid.

In the end I got the full amount I was offered but I got no response or explanation as to whey they initially came back to me with a much lower offer due to "scratches and cracks". But I was not too impressed about that and wonder if that was a fluke or if they try that tactic often and hope people just accept it. I might consider using them again but I would definitely be wary and watchful about them.

I sent in 2 phones, first one was fine, the second one they reduced from 288 to 50 due to "scratches". I emailed them letting them know that the damage must have happened in their care because the phone was not scratched when it was shipped and was always in a case. Then I get the following message reducing the amount further from 50 to 0! PLEASE someone tell me the difference in the model I submitted vs what they say it is. LOL! What a joke.

When we checked out your Samsung Galaxy Note20 5G 128GB (Unlocked), we found some conditions that affected the value of your item. Here's what we found:

Scratches: We found that the device has more than the acceptable amount of scratches.
Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
You identified your gadget as a Samsung Galaxy Note20 5G 128GB (Unlocked), but it is actually a Samsung Galaxy Note 20 5G 128GB (Unlocked).