Gazelle

I ordered a Samsung S7 when they were on sale, waited more than a week for it to arrive, only to find out that the wrong phone was sent to me. Right model, wrong carrier, despite being labeled as a phone for my carrier. Ok... no biggie, just means that their tech team that certifies their phones don't do anything besides slap a sticker on the bag and toss it onto a shelf, not actually testing the phone to verify it is what it is. Strike one.

Then when I call to have it fixed, I am informed that Gazelle does not have any measures in place for a mistake like this, that the only thing I can do is mail it back to them for a refund. Ok... except they mail their phones out in little one-time use baggies, meaning despite postage being paid by them, I have to buy a new container to ship it back to them. And to add insult to injury, Gazelle only allows returns thru the USPS... meaning if you actually HAVE a job, you can't take it in to a Post Office until Saturday... and I was calling Gazelle on a Sunday. Normally not a big issue except Gazelle won't issue a refund until they receive the phone, verify its in the same condition as when it was shipped to me, then process the refund in 5-7 business days AFTER they have the phone in hand. So i'm out my funds for 2-3 weeks until they send it to me... Strike Two.

The final straw was looking at the website a few days after I called to set up my postal return and seeing that the phone will no longer be on sale. So after I DO get my refund sent to me, the phone will be@$100 more then when I bought it the first time. And because Gazelle can't do exchanges, they won't honor the price that I originally paid... Strike Three.

The concept of the company is fine, the execution is horrible. Why pay more for CERTIFIED phones if they don't even do that? Stay away, save your money.

I ordered a used iPhone 6. The delivery date was set for Friday Sept 14th. I receive a text while I'm at work (that's how I pay for things) saying delivery failed, signature required. Outstanding, so now on Saturday, or Monday or whenever I get to drive to the post office, wait in line and then "probably" get my USED iPhone. I cannot setup a redelivery because of the hours I work and crazy changing schedule I have. In the past 12 months I've ordered two apple watches, an iPad and an iPhone X from Apple, and NONE required a signature (along with numerous other high value items from other companies. I called Gazelle to complain and got a hard time (I couldn't believe that) from a 2nd level supervisor. I said you need to add into your delivery choices a statement that says "This Item Will Require a Signature Upon Delivery". He thought that was unreasonable and told me "we have always done it this way". WOW, what a great response from a 2nd level company supervisor. I don't need to do business with a company that uses USPS (too many other superior choices), a company that can't spell out what's going to happen with your delivery, or a company that gives me static when I call and say "sorry I failed to take the day off from work so I could wait around like a dog all day for the delivery". In the end there are just so many other better choices of companies to deal with.

Fully unlocked model they changed model from unlocked to unlocked other and changed from 296.xx to 132.
Not in this world gazelle.

All of our used phones we sell to gazelle and we buy new ones from them too. We have always had a great experience with gazelle.

There is no formal return process for a Gazelle purchase. I didn't have any issues ordering or receiving my used iPhone 5s, but the battery life is very short and it is nearly the slowest phone I've ever used including my nearly 5 year old iPhone 5. All the buttons worked and cosmetically it was fine but along with the battery and slow processing the service is spotty in places its never been with another phone and is often showing there is no sim card installed. These aren't unexpected problems on a used phone but I'd hoped for something more usable and wanted to return it. They brag quite freely about their "Easy 30-day returns" but searching their site the only option they give for returns is "contact us." (there isn't any single page or link to make a request.) After multiple emails with not any response whatsoever I began looking more into honest reviews from third party sites. Seeing so many who didn't even get a check when they did send it back I think I'll chalk this one up to experience and never do business with them again.

Their "return policy" copied from the site:

"Do you accept returns?
We want you to be completely satisfied with Gazelle products. We accept returns requests for 30 days following delivery, as long as the item is in the same condition in which it was delivered.
To return an item, simply contact us with the reason for your return. We will provide a prepaid return label through either USPS or FedEx Ground services, and we will issue a refund minus a $15 restocking fee to the original payment source within 5 days of receiving the item back.
If this doesn't answer your question, please call us at 1-800-Gazelle or email us through the contact us form!"