Gazelle

Gazelle's policy appears to be to offer an inflated price online to lure you in, then downgrade the offer once they receive your device, usually to what you would have received had you sent it directly to the manufacturer. In my case I had an iPad that had been in a sturdy case with a screen protector since I bought it. Their online offer was $85. Since Apple was offering $70 I took the Gazelle offer. Within days I had received the shipping box and I sent the iPad to them. A few days later they reported back that they were only going to pay me (wait for it) $70. Apparently, it acquired numerous scratches in transit. Mmmm. It was used. I don't deny that. But it was also protected and well cared for. It had never been dropped and rarely left the house. I have sent devices back to Apple and always received what they said they would pay. I think, to get the $85 from Gazelle I would need to have sent my iPad in its original box, unopened, still hermetically sealed. Their response included a take-it-or-leave-it offer I could accept the $70 or they would send it back to me in which case I would send it to Apple and get $70. There was no option to appeal their assessment. Of course I accepted the offer. I subsequently wrote to customer service to express my dissatisfaction with this practice only to learn that I could have appealed the assessment except, well, gee, I had already accepted the offer so it was too late.

So, I give them two stars because they were prompt but that's as far as it goes. Everything else about my experience with Gazelle says to stay away. Apple delivers what they say they will deliver. You will probably get the same deal from Gazelle, but they will mislead you and offer you more to get your business. If that doesn't bother you go for it, but I won't do business with a company that treats people like that.

I purchased an iPhone 11 Pro Max in 'excellent' condition. I paid $679 after taxes and express shipping and the only good part of this transaction is that it arrived on time. Upon opening the box, everything looked great. The phone turned on fine and everything seemed to be in working order. Except the rear facing camera. This is why I spent more money for an 'excellent' phone, so I did not have to deal with this. Nearly $700 is a lot to have any type of issues for a USED phone. I emailed their customer service multiple times, and when I got a response was told to send the phone back. I explained to them that I use it for work and also have a child and would like to get it fixed locally, I had provided proof. Now, understandably I could have sent it back (what they don't tell you is that there is a restocking fee, and you'd have to repurchase and pay yet again for shipping) but I had just started a new job and it doesnt look too good saying "hey sorry I missed the meeting because I did not get the text you sent". Anyway- they offered me a $20 refund. That is all. I professionally declined and was told that my case was "escalated" and that I would be hearing from a senior executive within two days or I could email them directly at a specific email address. A week went by, nothing. I emailed the address provided and this person had no knowledge of my case, etc. after going back and forth for days on end they offered me yet again, $20. Weeks later, and explanation after explanation to this person and that, I was finally offered a whopping refund of $40 with proof that I got my camera fixed. Ridiculous. I missed milestones and events photos of my child going back and forth with these people for f o r t y dollars. So, don't do it. Save your money and go somewhere else.

I wish I could rate this scam company less than one star in reality. My wife and I went on the site and agreed to send in her IPhone 6+ which they offered $62 for. I also agreed to send in my IPhone 6s which they offered $42 for. Both phones were in new otter boxes the entire time we owned them from the moment we bought them. They were well cared for as everyone knows these things are expensive. We sent them in and they emailed my wife saying the phone has several scratches and the backlight didn't work... we were shocked to say the least. They stated they could not pay her for it and would either return it or recycle it for her... unbelievable! We were dumbfounded. When we got it back and opened the package we went right to inspecting it as when we sent it to them it was absolutely perfect, damn near just like new and we figured it may have been damaged in shipping but nope, it was absolutely showroom perfect when we got it and everything works as it did from day one. I wish I could post pics or a video to show. So then came my iPhone 6s. When I received an email from them they said the same damn thing almost... several scratches except they would still but it for the lowered price of $19. What a joke this place is. I immediately requested it to be returned and again... it was in pristine condition, no scratches AT ALL, near perfect new condition as my wife's. This place is a crooked scam. They give u an awesome initial offer to send it in and then hit you with a low ball or try tell you they cant buy it but offer to "recycle" it for you. They know at this point most people already have a replacement and will likely just take what they can get or just give them the phone to "recycle". What a bunch of scam artists crooks. This place should be ashamed of their tactics and business ethics. I nor any of my family will EVER do business with this company or any associated company of theirs.

I was offered $247.00 in the form of an Amazon gift card for my Ipad Pro 1st generation 12.9" device. It was in near perfect condition, in which the only issue was that the battery was old. This was mentioned in my submission, which resulted in the total mentioned. Well, it seems that I should have visited this site and BBB first, because just like other people here, they sent me an email stating that they lowered it to a whole whopping $9.00 dollars for discoloration of the screen that did not light up fully. I know for a fact this device didn't have that issue, as I had it looked at in an actual Apple store beforehand to get their trade in value. I decided to go with Gazelle because their price was far better, (at the time), but that doesn't discount the fact that it was already seen as great condition prior.

I feel like this company depends on a bait and switch tactic with all customers, by giving an amazing price to out compete everyone else, before pulling the rug from under them with a huge discounted offer while lying about damage. Just look at these other reviews.

Anyway, I was contacted by a gentleman and was told it would be reinspected. I was also that the price would be discussed because he agreed that was way too low of a reduction. Well, he called back and I missed it due to being at work, so I called the number back and was stuck on hold for an hour before someone picked up and told me he would let him know to contact me, and that I should receive a call back within a couple hours. Well, its going on a week now and there's been no communication whatsoever. It was also reinspected, but now they ADDED something else, so I had it reinspected again and got a reply within the hour with ANOTHER NEW ISSUE that was added, keeping it at $9.00! At this point I'm pretty sure they're just waiting for me to give up and take the money or return, but sorry, not gonna happen until I get a REAL resolution.

This place is a scam, avoid it. I don't believe I will be using this company again. I have also reported this to BBB.

Complaint Details
Dispute for the following: First of all I only received 49 items instead of 71 from three separate orders. Not only that 13 of the cell phones are not functional either they have a bad LCD or no power considering the auction description of the item which is suppose to be grade B means fully functional cell phones. When I emailed the Bstock company which is the company that manages they told me that gazelle respond back to them saying that they are out of stock of the product they had on auction so my question is howcome they had Auction for cellphones and they are not in stock Therefore I'm requesting a full refund of my money in order to solve this matter ASAP hopefully this won't take long because time is money and I did wait almost a week for this item to be shipped to me and now here you go it's not even what I was expecting please get back with me and let me know when I'm suppose to do the shipping in order to return items to gazelle company. This is really a bad experience. I really hope that you can help to solve this problem of fraudulent sellers. This is really give them neg-ative feedback because they should live up to their obligations. This is really a scam.