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GB
1 review
0 helpful votes
Follow Bruce H.
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My first Forerunner 935 failed after less than 2 years. After much back and forth and several weeks waiting without a watch it was replaced under warranty.

The 2nd one has also failed after a bit more than a year. Same issues with the altimeter (which seems to be an issue for many people) and watch shutdown during saving activities and losing all data.

Garmin won't replace this one as it's been more than 2 years since the original purchase. If you want something that lasts a bit longer, look elsewhere

Date of experience: August 4, 2022
Utah
1 review
1 helpful vote
Follow Diane J.
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I started getting bombarded with Garmin ads/emails. Every day I get at least 9 of them. I even blocked through Google. Didn't do any good as always! I have gotten on the Garmin website to unsubscribe, but there is literally NO unsubscribe button anywhere. So, I called them (that was a joke in itself!) After realizing there is no customer service number, I finally got through to a woman and told her of the issue of getting bombarded with their ads/emails, she told me to click on the unsubscribe at the bottom. I told her in all the emails I get, there is NOT an unsubscribe button to click on. SHE HUNG UP ON ME!

Date of experience: June 5, 2024
GB
1 review
0 helpful votes
Follow Rasa R.
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Watch broke after 2 years, straight after the warranty ended. Display faded and watch showing wrong time. I have paid £160 for the watch and expected it to last quite few years. Garmin said they can replace my watch if I have paid another £78. I'm alright, thanks. Sent an email expressing my disappointment with no response. Will be looking into other brands that offer better products and customer service.

Date of experience: July 13, 2022
Czechia
8 reviews
0 helpful votes
Follow Karel V.
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Must have tool.
January 6, 2024

Any Garmin device is irreplaceable for all hikers and people who enjoy outdoor recreation far from big cities.
You can buy the most affordable piece of smart watch or any other equipment and be confident that you are in good hands in any type of extreme situation.
I am 100% sure that Garmin saved a lot of lives.

Date of experience: January 4, 2024
Arizona
1 review
0 helpful votes
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Birdseye imagery
May 4, 2023

I have been running the Astro and Alpha dog tracking for years and linking it to base camp on my computer. Went to renew for another year and was told they no longer use Birdseye imagery. Was then told I could purchase some Topo card for my device that only shows the terrain. So we have went from a google earth imagery to some outdated terrain imagery in the year of 2023. Why would you go from being able to see actual buildings and fence rows to some outdated Topo Map. How stupid.

Date of experience: May 4, 2023
Illinois
2 reviews
0 helpful votes
Follow Robert M.
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It's not the first time I have issues with Garmin products, But it's the most expensive I've owned. The gps garmin bmw navigator IV is useless and is not recognized by garmin express to make new updates. Garmin's customer service located on the other side of the world is simply helpless. After 15 days and over 20 emails they closed the case leaving me with expensive, broken GPS. Over all terrible products and helpless customer service.

Date of experience: May 14, 2023
Hawaii
1 review
0 helpful votes
Follow Martín D.
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I own a Garmin Fénix 7 solar sapphire, my 3rd Garmin watch.
The menu button is stuck.
I don't live in the US, so I organized and paid for a replacement while I was in vacation.
UPS did not deliver it.
I contacted support, and Luke told me he could not send another one until the first was received by them.
Result: I cannot get my watch fixed.
Next watch will not be Garmin.
Thanks Luke!

Date of experience: January 12, 2024
Canada
1 review
0 helpful votes
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Review of Garmin 840
April 22, 2023

This is the worst piece of equipment I have ever purchased. It is not user friendly whatsoever. Impossible to figure out how to use it. Whoever designed this device should be fired. I give it a MINUS ZERO as a rating. When you buy an apple product, it is absolutely user friendly and you look forward to using it. This product, the GARMIN 840, you want to throw it in the garbage. It is also extremely complicated to find out how to even start it. Beyond ridiculous. Stay away from it!

Date of experience: April 22, 2023
Minnesota
1 review
0 helpful votes
Follow Beth L.
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Company is useless, watches are a waste of money, don't work well and nothing you can do about it. $279 down the drain on a Vivioactive 4S bought in August. You also can't review their products on their website. I guess that should have been a red flag, but I messed up and listened to reviews from magazines and other websites. Do not buy anything from them. Since you won't accept a PDF of my invoice I can't attach it below.

Date of experience: November 14, 2022
Brazil
10 reviews
3 helpful votes
Follow Val S.
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I have an old version of a portable Garmin GPS for my car that I use for my hikes as well.
I am so satisfied with this gadget that I don't even want to upgrade it to some newer version. I am used to it and regularly update the maps. I have saved so many tracking routes with it, and the precision of the maps is of the highest quality. It literally shows if you are a couple of metres away from the track. Hikers know what I am talking about and how hard it is to find a gadget that is so precise when it comes to marking the trekking routes.
As for traffic, I should waste no words. Garmin is years ahead of the other similar GPS software that are popular for this purpose.
I recommend Garmin to everyone out there looking for the best quality GPS gadget.

Date of experience: January 12, 2024
GB
1 review
1 helpful vote
Follow Joe m.
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DONT BUY A GARMIN
June 6, 2022

If I could give less than 1 star I would. Possibly the worst customer service and company ever, bought a vivo active4, one of the worst purchases I have made, lucky if battery lasts 2 days. And that's with everything turned off, and minimal usage. Spoke to Garmin and unbelievable customer service, honestly don't buy a Garmin, products, company and customer service as atrocious

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Garmin dezl 700
June 21, 2023

This gps will tell you how far you are from destination or place you want but only as the crow flys for true mile you have to click on the place to see the real mile. We are driving not flying. Looses satellite and will say it's driver error.

Date of experience: June 21, 2023
Florida
1 review
0 helpful votes
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Took the time!
September 15, 2023

Garmin customer service was great!. They help me while I was sitting in my boat andin Key Largo to figure out why my auto guidance wasn't working took the time, no hurry. And it fixedmy issue. I wasn't pressured great service! Thank you Dillon and.sorry, don't remember your name but you know who you are!

Date of experience: September 14, 2023
North Carolina
2 reviews
9 helpful votes
Follow Tim B.
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I was told that I could not purchase a reconditioned watch, which Garmin calls decertified. That these watches were not offered for sale. I found a company supposedly out of Nevada that apparently does have these watches that are recertified, from Garmin to sale. So the answer seems to be no for me and yes for other companies. How about an honest answer for an outdoorsman & Boy Scout assistant scoutmaster who believes in Garmin?

Date of experience: May 12, 2022
Canada
17 reviews
10 helpful votes
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DON'T BUY FROM GARMIN
August 2, 2022

I bought a Garmin Nuvi 50lm with life time maps. I had to buy an SD card right away because the Garmin didn't even have enough memory to do an update. Then they wouldn't honor they life time maps. The wonderful product I used 4 times is garbage and so is Garmin.

Date of experience: August 2, 2022
Texas
2 reviews
0 helpful votes
Follow Ian H.
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I bought this tracker 2 months ago and used less than half a dozen times and had several problem with reception. When it wouldn't acquire signal I called their customer support, several time. They gave me the run around making up excuses and advising me to change the settings. It was clearly a faulty device and they would not even offer to replace it.

Date of experience: April 10, 2022
Nevada
3 reviews
8 helpful votes
Follow Donald C.
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I bought a Garmin tracker over a year ago and was not satisfied with their service from the beginning. Tracking was inaccurate and spotty at best. I just got an email saying they had auto renewed by subscription when I never authorized it and haven't used the device in a year. I called customer service and demanded a refund from the supervisor and received in 3 days. This is auto renewal is a seedy practice that is rampant in virtually all subscription renewal services.

Date of experience: March 30, 2022
Connecticut
1 review
1 helpful vote
Follow A B.
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Will not lookup addresses, by number street city state. Will not look up by building name, will not find any nearby streets. Stuck on 40% brightness, cannot adjust brightness when plugged into outlet or handheld. Can't update program because it only hooks up with computers not tablets. Wasted HOURS trying to get help from Garmin. NO USE WHATSOEVER. Constantly hung on by garmin help desk. Will not save routes when imputed into devise. POS don't waste $ on this garbage devise.

Date of experience: February 4, 2021
Israel
2 reviews
2 helpful votes
Follow elad K.
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The site has a horrible bug. It tells me to fill in fields which are not even there, and sometimes says something like - user object as invalid fields, no matter what I do. It is the worst website I encountered in a long long time.
Besides, customer support works only Monday to Friday and there is a long waiting time.
Shame on you Garmin - the worst customer service!

Date of experience: March 3, 2018
Virginia
3 reviews
7 helpful votes
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Phenomenal customer service. I had some issues with my GPS, they quickly resolved it, told me how to quickly and easily update my firmware and then gave me a discount code to download some new maps! Great folks and passionate about their products.

Date of experience: May 13, 2014

Overview

Garmin has a rating of 2.1 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Garmin most frequently mention and customer service. Garmin ranks 54th among GPS sites.

service
19
value
20
shipping
13
returns
12
quality
20