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2 Reviews by dirk

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Garmin

Garmin

5/13/14

Phenomenal customer service. I had some issues with my GPS, they quickly resolved it, told me how to quickly and easily update my firmware and then gave me a discount code to download some new maps! Great folks and passionate about their products.

FactoryOutletStore

FactoryOutletStore

5/13/14

Horrible! I purchased a Garmin MicroSD 24K Topo map for my GPS. I failed to work. After 20 minutes on the phone with Garmin customer support, we verified that the GPS unit was fine, the MicroSD was defective. The garmin rep asked where I purchased the card. When I told him factoryoutletstore.com he was very apologetic and said the have a well known history of selling defective, re-manufactured and chinese counterfeit items. I called factoryoutletstore.com to get a refund and they want to charge me 15% plus shipping. According to Garmin they are NOT an authorized Garmin dealer or re-seller. BUYER BEWARE, THESE GUYS SUCK!!!!

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Dirk V.'s review of Garmin earned a Very Helpful vote

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