Garden Buildings DirectReviews 52

Purchased an Dojo E Insulated Garden Building in Mar 25. After a series of customer service own goals including all the usual suspects of being basically impossible to get hold of I ended up cancelling the order. Turns out even that is hard. Been on hold for half an hour and still not speaking to the person I need to actually push through the cancellation. They aren't that busy, they just don't want to talk to you. Do yourself a favour, watch a few videos on YouTube and build it yourself. It'll be better built, last longer and you won't shorten your life with the stress of dealing with these scammers.

AVOID this company. I bought a log cabin in August, took 5 weeks to receive it. Parts missing. Tried for 6 weeks to get them delivered with no luck. They just lie to you in the hope you will give up. Eventually we agreed that I would get the parts made in a nearby sawmill, which I did. However when it came to paying me back THEY REFUSED! They're despicable. Shame on you. They never call you. I must've spent 30 hours on the phone and sent 50 emails. If you have the misfortune of having bought something, the Customer Support Manager is Carlo Datu (public information). He won't speak to you but will hide behind his poor support team. Don't waste your life. Can't wait to see the counter comment from them.

Was delivered at 9.30pm which was ok but did not realise would have to unload the wagon all done put it all on bearers to protect and covered with a tarpaulin.
Next day carried it all to position reedy to build checked all there but was surprised at the flooring bearers they come in 3 sections and you have to screw them together with some little blocks so opened the bag of fitting and was shocked the nails screws had all been weighed out in one bag took 30 minutes to sort them all out into containers a joke.
Once put frame together and squared up which took hours of fitting together i red the instructions which were no good as being in the building trade for over 40 years i just worked it all out got to the last 3 layers and found the panels so badly twisted they could not be fitted so tried contacting customer service well that was a start of a nightmare to cut a long story short 5 weeks on and hours of being on hold and trying to sort this out still can not give me a date for the spares to come i have never in 40 years as a tradesman been treated like this please take my advise and buy from another company forgot to mention had 2 previous log cabins from dunster no issues better quality mind you they are more expensive suppose you get what you pay for hope this saves someone a bad experience

Ordered a shed told it would be 4-6 weeks, 3 months later no shed, asked for my money back told it would be 14 days, 21 days in and no refund, broken promises and lies DO NOT WASTE YOUR MONEY!

Ordered a shed wich didn't arrived within promised period of 11 weeks. Cancelled and asked for refund, wich didn't arrived within promised period of 2 weeks.
The rest was very good...?

Totally ignore this Company' time estimates to deliver your product. Once they have your money delivery dates and promises go out of the window. The telephone line that takes orders and your MONEY is answered in seconds. If you have a query or something other than handing over your money expect to be put on hold for a long time. I was on hold for over 40 mins before I gave up. If you are looking to buy a shed, stay clear of thios company, there commitmet to deadlines and customer service is awful.

Absolutely appalling customer service
Absolutely appalling customer service. Multiple calls to try and sort a delivery of a shed. Call handler hung twice with no reason or explanation. Each time you call you get a different tale. Complaints service is just as poor bland meaningless responses.

Thought I had a solution on 5th September for delivery by 13th or 16th September. Told today this may not be the case.

Promised a call back from a manager this never happened.

Spent further time on the phone following lack of phone call.

When you call and ask to speak with a manager you are told either they won't tell you anything different or no one is available.

I have now spoken with a manager and this wasn't terribly helpful either.

I have been trying since 19th August to get a delivery date from them - no joy. Product needs to be with me by 16th September.

Company needs to sort out their customer care - customer does all the chasing.

To date a terrible experience.

C Sandy

Date of experience: 11 September 2024

Do not buy from this company! Products are poorly made, bits missing and broken upon delivery and when you ring or use the online portal, they fob you off with dodgy excuses and no assistance.

I had a carpenter fit my shed and still it didn't measure up, he had never seen such a poorly produced piece of wood work, let alone a shed!

Upon complaining about the 5 week wait and lack of contact as well as damaged upon delivery and missing goods, they told me the won't give any money back and would potentially exchange damaged goods. I cannot wait another 5 weeks for them to put right what they should have done correctly in the first place!

Stay away!

I have purchased a insulated log cabin but when it arrived one batch was missing. We contacted the company and it took 10 days to receive but they did not deliver what was missing! I have called them to get an explanation still no response! They did not all the nails we need. My log cabin is now part build for 3 weeks but not sure when we can complete. Instructions are not very clear either.

If I could give this no stars I would! Awful company ruined my sons birthday with sending a shoddy playhouse!
They are happy to send replacement parts but don't offer any kind of compensation. Been told by at least three members of customer service team that they have complaints especially about the gingerbread max house but nearly all their playhouses!
They will offer a refund but only if you dismantle it!
This company is a joke.
The problems we have had no communication when you have ordered it, you have to chase them to find out when being delivered.
The hard plastic split on my 2 year old sons hand when he knocked on it, I mean he didn't even knock that hard and he certainly isn't the Incredible Hulk!
Diabolical company that want to take your money and send you rubbish!
Parts delivered split, wrong parts sent!
No help! If you want to order a play house don't do it from garden buildings direct you ruined my sons birthday!

Bought Fraya Log Cabin, great price and delighted. It's made of wood so I guess you have to be realistic to what you're buying as Wood moves just like doors in a house do. Overall went up well, and delighted with my new home office

They deliver you a dreadful, poor quality and difficult to assemble shed. When you finally get it up (which is not a given), it leaks like a sieve and rots. Spend a bit more money with a proper company than with these Scabs

After spending £12,000 I thought I'd be getting a quality item. Delivery 8-10 weeks it stated. It was 17 weeks and my builders had moved to another job. Then only by chance I checked my emails at 6.15am and saw one at 6am that said delivery was in 40 mins!
Driver spoke no English and his girlfriend did but moaned it wasn't her job to be doing this. Eventually got around to building and the wrong instructions had been sent.
Eventually got the right instructions and got half way through and realised there were lots of missing uPVC parts and trim.
Despite constant emails and using the online chat (which is useless) I've now been waiting 2 months for the missing items. It will be a year at the end of January since I placed the order.
I wouldn't bother with this company in any way shape or form.

Exhausted every avenue with this company about the state and safety of the playhouse I brought for my grandson empty promises of a manager will call me back e mails sent with photos and copied and pasted response from there off shore customer service centre. My grandson has got hurt on the screws supplied as you can see through the photos they are black, they stick though the wood and are sharpe the slide screw holes are larger than the size of the screws so when weight is applied the slide falls down. Handrails are split and sharpe and the metal on the top is very ruff and sharpe. I'm reporting this to trading standards. There normal response to complaints on public pages is we can't find the details of your order. I filled in the review they sent me by e mail but never published it. Blocked me from face book too this company filters it's reviews. Do not buy from them.

Horrendous company! The worst quality I have ever seen, our summer house isn't worth the ground it's built on and it's slowly just rotting despite all our best efforts and throwing money at it to get it sound! You can't polish a turd! Complaint lodged in May 2019 and STILL going back and forth with them, new members of staff picking up the emails and replying with standard scripted responses rather than reading the actual last email, it's a joke and the most ridiculous customer service I've ever received! High and dry after shelling out over £1000! They should be shut down!

Beware of this company. Upon purchase I wanted to cancel within 24 hours and they told me it was too late (even though I received the item at least 24 hours after that call). I then had to send package back using my own courier and money. I have called several times to get a refund, provided tracking numbers and been very patient. I have continually been told someone will look into this and get back to me but no one ever does. It's been over a month now. I am proposing to launch a formal complaint to CMA. If anyone has had a similar experience please get in touch

Summer house.
Utter piece of $#*!e!
Panels have too long or too short t&g so they will not butt together.
Window frames bowed so the doors don't fit.
Roof doesn't go on as per instructions.
Very little over hang from the roof so water pours in the doors.
Every single piece of t&g leaks water in.
Floor isn't square.
Poor quality roofing felt.
Contacting them is a nightmare, keep getting the same standard email from them saying they don't give refunds but will send replacement parts. Bloody joke!
AVOID! AVOID!
DON'T WASTE YOUR MONEY!

Unfortunately I had to provide 1 star as there was no way to give lesser than that. Delivery wise stuff arrived on time so full marks on that but quality wise I can't believe how poor quality stuff they can sell. I had hired contractor to build the shed but he just after he spent some time building it we all started realising that there are so many issues with the parts. Almost all the panels have holes in it. Yes all the panels has board with holes or very large knots which are coming out with a slight touch of finger. Some panels has broken boards or support beams. Truss was not fitting so I had to unfortunately ask contract to disassemble it half way. I reached to customer care and they asked me to list down the issues and pictures of the parts. They said that wood being natural material its ok to have knots and it along with the broken boards are not structurally making it weak. What the hell is the logic, can someone really keep stuff in the shed which has so many holes in it, what worth it would be? They sent me a guide describing "acceptable limitations and characteristics of wood" even it states that any holes larger than 5 pence coin is not acceptable. I asked them to take this back and I am happy to even bear return charges or replace it good quality stuff and I am ready to pay even more money, but still they are not ready to take it back or replace the parts. I suggests to keep yourself away from them. Literally wasted £950 and £200 for contractor fee.

This company should be considered for shut down by trading standards.
I bought a Billyoh plastic shed from Garden Buildings Direct.
I firstly would not recommend this shed as it is quite flimsy.
We also had issues with parts.
Two were wrong sizes and one without pre drilled holes.
After almost two months of emails going back and forth about the incorrect parts, Garden Buildings Direct are now ignoring emails, despite saying they would provide replacement parts.
I sent photos, videos, part numbers all on their request and they still returned with more questions and asking for more photos. It is clear from our photos and videos that the parts do not fit but still their is no help at all.
I believe they had no intention of replacing these parts and we are now therefore with a shed with no metal internal support.
I would not recommend Garden Buildings Direct to anyone. Their customer service is awful and I have wasted so much time responding to their constant questions.