Garden Buildings DirectReviews 52

Bought a Billy-Oh stilted playhouse 9 months ago when we moved house. Fine during the summer months, but when the children went into it last month (February 2019), the roof was covered in mould, it was up the middle strut on back wall and the floor was absolutely saturated. Complained to GBD and they said this is just one of those things that happens and to wipe it down with a soapy cloth! What? How will a soapy cloth deal with a saturated floor? They then said we could have upgraded the floor and roof but we chose not to. No, we didn't because it clearly states that the products are 'pressure treated' to supposedly prevent these things happening. They don't! We've tried really hard to get this resolved as I think £500 for a playhouse is not a cheap product. They now tell us that it's out fault as we should have wood treated it as soon as we got it. They said the treatment they use lasts 4-6 weeks. Nowhere on their website or in our documentation is ANY of this mentioned. They are simply liars who refuse to deal with customers once they have your money! I would suggest people go elsewhere and not think you're getting something good for your money from these people unless you're prepared to pay on top to 'upgrade' everything they offer you and use your imagination on how to 'treat' your playhouse. Next they'll be telling me it isn't designed for children!

Recently, we placed an order for a summerhouse, exactly 1 month before Christmas. We received it the week before Christmas and were able to get it built just in time for Christmas itself. My family enjoyed spending time in our newly built summerhouse.

It was probably the highlight of our Christmas. Thank you for delivering it on time and in good condition. I recommend Garden Buildings Direct for your housing and gardening product needs. They will get the job done undoubtedly.

I phoned to order an office cabin to be delivered in Channel Islands, Was told they could only deliver to a UK address. I told them I was happy for them to deliver it to a UK port and I would ship it onward. My question was, after listening to them tell me what was important, that I wanted to know the ex Vat price. To which the answer was No this was the only price. Wonderfully unhelpful, they should run training courses in how not to sell things.

I paid £1,500 for a 10 by 10 log cabin summerhouse. It arrived and was dumped at my front door in no particular order. Just individual bits of wood plopped down. There was no way to go through it all and ensure it was all there, literally hundreds of wood dumped at my front door. I offered the delivery driver a hand to take it round the back but he said no - it goes here. The first problem was that the starter slat was for a 12 ft summerhouse not a 10ft. Second was that i had upgraded to 28mm think walls and paid extra, I got two window frames 28mm thick and one 19mm thick. The slats wouldn't fit in this. Next I had one Wall slat missing so couldn't finish building that wall and lastly I had one roof beam broken. My "Summerhouse" now sits outside getting soaked from inside to out with the rain as my "Parts" which I was assured would be here within 3 to 5 days are still being made to order. All in all if I could send this heap of junk back i would. DO NOT BUY FROM HERE.

Ordered a playhouse for my daughter's birthday. They confirmed it would arrive a week before her birthday. Then I got another email to say that they couldn't deliver it now until the day after her birthday. When it finally came, I realised more than half of the main parts were missing, including the roof and the door and the entire back part. I rang up to complain and they assured me that it would be with me before the end of the week. Three weeks later and it still hadn't arrived. I rang again and they said it would definitely arrive on Monday. I waited in all day for it to not arrive yet again. I rang that night and they claimed that the driver had been injured lifting the parts but it would be with me the next day. Again I waited in on the Tuesday and it failed to show up again. I rang for the final time and they claimed that the driver was on his way and it would be arriving late in the evening. Of course, it didn't turn up. Their final claim was that the driver quit mid delivery! Please don't order from this company, they are a complete joke.