Order number GBD*******

Ordered shed 12' x 8' 25th of may delivered 1st June missing parts; both doors and the roof missing, one gable end broken, delivery driver on video call at time of delivery and for whole duration of delivery had no interest in me the customer, I suspect this is why he drove away with some of my order still on his truck.

Parts to be delivered couple of weeks later but delivery driver reported that nobody was at address and nowhere safe to leave parts. I have Ring doorbell and my front & rear gardens are enclosed with fences and gates, regards anyone calling at my door Ring recorded nothing other than myself, family members & the postman on that day, so it would be reasonable to say that the delivery driver had not called to attempt delivery at all.

Nearly two weeks later missing parts delivered along with gable to replace damaged one, gable end delivered was for wrong side despite having sent pictures to help identify which side needed replacing.
One week later correct gable delivered.

On starting to build the shed I discovered that I had not been supplied enough rails to finish the panels as had only been sent rails for 8' x 8' instead of 12' x 8' shed also missing was the gap fill times 2 for rear of shed. As I had started the build I could not wait another two+ weeks for parts to be sent so had to buy four lengths of 27mm x 44mm x ******* from B & Q.

When doing the roof felt I followed instructions as given; measuring shed then adding 140, shed was 3570 + 140 x 3 which leaves the felt short by 130 on the last strip from a 11m roll I also found that four of the six sills were unusable due to being twisted and bent. I contacted Customer services again on 3rd September and was told over the phone that parts were ordered and would be sent within two days. I then received an email requesting pictures which I provided. 11th September I contacted Customer service again as nothing had arrived to discover that none of the items had been ordered at all. Ordered over phone after a lot of debate and received two weeks later.
As others have reported build quality is very poor gaps between panels, roof supports not thick enough to support 8 foot roof (sags in middle). Customer service poor. Valued as a customer again poor.
As advised on other reviews here, do not buy from this company service & quality is awful.

Date of experience: 25 May 2023

We ordered a Billyoh Peardrop Extra Wendy House, all very efficient with ordering and advice.
However I am now one EXTREMELY unhappy customer.
The delivery arrived 2 days earlier than advised with no warning and no one at home to receive it.
Upon unpacking the myriad of separate pieces - almost 300 bits of wood - there was no sign of instructions. After waiting in a phone Q for 30 mins, instructions were sent by email. After trying to understand them it turned out they were for a different building.
A second 30 mins in a phone Q another set of instructions emailed through, They too turned out to be for a different building!
Another 30 mins phone Q we were told that the 8'x7' Wendy House was a fairly new addition to the range and assembly instructions had not been produced yet!
We were told a manager would call the same day to resolve this issue. No one called that day or the next, after another time consuming phone Q we were told a manager would indeed phone, needless to say 3 weeks later still no contact.
After me sending email outlining the issues GBD replied saying the the Wendy House delivered was correct and the instructions sent were correct [not true] and that they would collect/refund but would charge for the collection!
The detail of the assembly problems:-
No assembly instructions available
The website indicates its easy to assemble, mainly panels- not true, the floor, roof, bunk bed, shutters, flower boxes all need assembling from many individual pieces [273 individual bits of wood, in total -almost 1,000 nails and screws!]
- some floor T&G planks badly damaged
- Roof trusses were too short, needed remaking
-floor bearers too long, needed cutting down
-wall panels different shades
-2 edging strips missing
-roof T&G, 5 planks damaged
-missing facia boards for both sides.
This was a special present for my grandaughter so doubly frustrating.
All in all I am extremely unhappy as, while I understand mistakes happen - GBD have been dismissive in their response and disinterested in trying to resolve the issues and retain the customers goodwill - they just don't appear to care.
We deliberately didn't buy the cheapest option in the market and thought having spent nearly £1000 on a Wendy House it would have been good quality and if any issues they would be addressed and resolved.
Had GBD engaged with us to address the issues in a reasonable manner I would have been satisfied and happy to give a generally positive review. Their lack of engagement and apparent dismissive response have left me disappointed, frustrated and prepared to consider legal action under the Consumer Protection Act 1987. I am, however still prepared to engage with GBD if they wish to resolve the issues in a resonable manner.

So i took the dive as i liked the design of the Billyoh Winchester log cabin with its advantages over other suppliers that it was under 2500 mm for regards to no planning needed.

I read all reviews before purchase and before laying out the £3700 i spoke to one of the main guys in sales about my concerns with the quality of there supplied cabins and terrible reviews i had read, he assured me they were just "Diyer reviews whereas people did not know what they were doing" and there cabins come with no problems apart from the ones that are man made by the customer.I am a carpenter by trade so based on this i had no concerns.
Based on this i placed the order with a promised delivery date of Friday 5th May if i placed my order now,to which i did.

So firstly the cabin arrived later than the promised date of 5th May.
The roof gables supplied with the cabin were the wrong size, all materials packed and banded into various different packs that once opened were soaked with black mould growing and the packing lists inside to check the parts were unreadable.
The floor and roof to which i paid an additional premium to upgrade to 19mm thick turned up as a cheaper 4" T+G board not 6" as stated in the parts list, with this there were 2 different batches supplied which varied by 1/4" on widths ( Makes it impossible to match to floor which is in 2 pieces which is a stupid idea, floorboards should be one piece for strength).
So because 4" was sent and not 6" i was over 40 pieces short to complete the cabin, these were requested on 22nd may on a 3-5 day turnaround, i did not receive these required parts until some 10 days later due to a "Glitch".
This company recommends that this cabin needs to be fully assembled within 1 month of purchase,Ha Ha no chance, good luck with that one it will take you longer to receive All the correct parts.
Also not enough roofing felt was sent, 25% of the 44mm timber side walls were split,twisted and looked like driftwood washed up on the beach!.T +G floor and roof boards had more shakes and knot holes that i have ever seen in timber( Carcuss grade timber).

Ok so if you do decide to purchase from this outfit beware of the following-
Timber is of cheapest quality available split, twisted, shakes and an abundance of knotts!.

So enough is enough you ask to speak to a Manager to try and get sense out of the Customer team, Ok so got put through to Carlo( supposed manager he told me) What a load of rubbish he is a glorified Team Leader of the blind leading the blind and did'nt have a clue what he was doing.
Then there is the helpful members of the team who are illiterate and who can only reply to your emails by there email template! Just sending you round and round in circles, these monkeys are obviously fed peanuts!.

The customer service team is useless they are not interested in any problems you have, do not return your calls as promised, over 10 hrs on the phone to rectify all the problems being had, 30+ emails, passed from pillar to post.

I had enough and decided to go direct to the CEO of the company for a resolve ( Details of the this companies CEO are readily available i.e Email and direct contact phone number just Google CEO of Garden BuildingsDirect/Billyoh.
I had no response whatsoever but something must of worked because within 4 hours a i had a delivery date for all missing parts i had been waiting for and chasing for the past 10 days, Thanks, shame an email to the CEO was needed,just backs up the comments about the useless, absolute hopelessness of the Non Existent Customer Service Team.

So to round up this worst experience ever from an online supplier bear in mind the following that the CEO of this company used to be part of family who owned another Log Cabin company until sold by other family members to an outsider,their Log Cabins they sell there quality is far more superior.

There policy seems to be to send out any old sh** even if wrong then once the customer complains send a another few bits over the course of the month!
So to round it up if you do make a big mistake of using these clowns beware and get the following ready-

Have plenty of wood coloured filler to fill all knot holes, shakes and splits, make sure you have a sander with copious amounts of 80 grit sandpaper to sand the fur off the carcuss timber which should be planed as well as the deep scratches and black mould.

YOU HAVE BEEN WARNED YOU WILL BE SORRY!

99% of the 3* plus reviews are for other items apart from garden buildings!Also check out All the reviews on Billyoh! Dont be duped!*************************

Utter shambles. Do not buy anything from this company.

I paid £3k for a summerhouse with side shed. It didn't even turn up with the correct technical drawings to start construction. It was missing the main floor bearers to start the build so that should have been the first warning sign. I ordered the following (Order #GBD*******):
• Floor Option: 19mm Tongue and Groove
• Choose your wall thickness: 28mm - Walls
• Roof Option: 11mm Tongue and Groove
• Shelving: Both Sides
• Gutter Option: Premium One Side
• BillyOh Deluxe Padlock and Hasp
• BillyOh Silicone and Gun Set
• BillyOh Value Assembly Kit
• BillyOh Deluxe 50mm Padlock Protector

It was delivered on the Tuesday 4th May.

I started unpacking it on Sunday 9th May to start assembly and that's when I started to have difficulties. There were no instructions or technical details as part of the delivery, only the pdf download from the website which references these important documents. I was trying to align the incomplete picklists with the delivery and found I didn't have the correct floor bearers. These are critical to starting the build which meant I couldn't start assembly until they were finally sent on the 28th May. I had numerous emails with different people and was sent the wrong technical documents and even different versions of the same technical documents. All very frustrating and it's obvious that they have outsourced their customer service which has an impact on the quality of service they provide. There is also little quality control in the warehouse otherwise the order wouldn't have had so many errors.

I then spent the next two weekends trying to follow the terrible instructions. The instructions often suggest you review the technical document for accurate measurements and spacing which don't exist. I'm reasonably competent DIYer so managed to get things to work but someone without the correct tools or experience would really struggle. I finally got the roof on and went to fit the doors. That's when I found out I only had 6 hinges and 2 door handles for a 3-door building!

This was when I noticed the gutter kit was broken and warped. Also, the padlock protector I included in the order at additional cost doesn't fit the door frame. It's too wide to be screwed into the door frame so again further evidence of incompetent design.

The 3ft and 4ft shelves (also purchased at additional cost) aren't suitable for this building. The instructions show you have to fix them to a purlin framing support which are only in the corners on this building. The walls are longer than 3ft and 4ft.

The build quality is terrible and they are selling items which don't fit the building. Very misleading this will be reported to Trading Standards.

I had to plane one of the doors because it was 10mm wider at the top than at the bottom.

Avoid, avoid, avoid.

DON'T BUY FROM THIS COMPANY!

Ignore all the fake reviews written to try to dilute their bad scores elsewhere. This company, trading under the umbrella of Kybotech Ltd, supplies poor quality wood and in my case, omitted 4 key parts(and several other pieces) that were integral to the building of my shed. They will not pay for the extra wood and labour it cost to supply and fit these parts ourselves.

They are obviously used to customers complaining because there is a generic reply to fit all scenarios. In fact, their standard reply to a bad review on Trust Pilot is that they'can't find your order number' ie implying that the bad review is fake and that the people complaining didn't buy products from them - don't fall for that misdirection, it's as see-through as my shed.

The BillyOh sheds appear to be the very worst of their products, though there's stiff competition. My builders had a lot of extra work to do, not only with buying and fitting pieces Garden Buildings Direct didn't send but trying to repair and level everything off. Nothing lines up. The windows are so thin and nasty, they're one step up from clingfilm, in fact, clingfilm would have least left it watertight.

We are in troubling times and people are supporting businesses in good faith, expecting decent service and goods fit for purpose in order for them to keep trading. But when you have a company that is so inherently dishonest, you lose all faith in people.

I spent £2,268 so I wasn't looking for a 'udget' shed. But I have wasted my money. I can supply photographs and emails and of course the receipt to back up everything I'm saying.

I read the positive reviews on Google before I purchased, but these are going to be looked into. They are obviously fake.

The message is - do not buy products from Kybotech Ltd or Garden Buildings Direct, you will waste your money, or, in my case, pay out more for goods they didn't supply.

After seeing my reviews(and I urge everyone to leave honest reviews of their experiences everywhere) I was asked to email my phone number with them and they would ring me to ''scuss this further' ie to make them look as if they care.

I emailed my number as requested, but they didn't ring. Margie Fuertes of the Resolutions Team(bet she's kept busy) offered me an insulting £30 on the proviso that this payment would be
'ull and final settlement to put this matter to a close' - Oh Margie, I've only just begun.

£30 wouldn't cover the cost of the wood we've already bought, the wood we have yet to buy for the door frame, the cladding to cover the numerous knot holes, or the 6 days of extra labour - albeit at a reduced rate.

The wood is poor and dirty and some of it is warped which is odd because we paid extra to have it pressure treated. Time will tell if they did treat it, but I'm now doubtful.

SAVE YOUR MONEY AND BUY ELSEWHERE.

If I had the option of giving 0 stars I would. This was without doubt the worst customer service experience I have experienced. The shed was delayed and took 6 weeks to arrive. When it did arrive, the wrong parts were delivered and the timber was exceptionally poor. The pressure treatment was very shoddy. Having requested a refund it took a further 3 weeks for the shed to be collected.

The delivery driver was rude and unprofessional, and my wife felt physically threatened by his behaviour.

My online account never worked and I would always get emails from the company at 8pm, just as their call centre closed.

Within the same time as it took GardenBuildingsDirect to sort out collecting my faulty shed, I was able to source a cheaper, better quality shed from Empire Sheds, who I would thoroughly recommend.