Garden Buildings DirectReviews 52

I purchased a shed and greenhouse from this company solely because their delivery times were less.
The shed was of extremely poor quality and build. The panels were not square, batons overlapping edges, which meant erection was difficult and some wood had to cut away. The plastic windows did not fit into the apertures as the panels were not square. Answer from company was that they could supply new windows but this would not have solved problem. I had to pare down plastic to fit. Very difficult to join sides and roof as poorly constructed panels did not line up. Overall not worth the money.
Construction of the greenhouse was a nightmare. Very very flimsy materials supplied. First problem was that base had legs and not suitable for erection on hard surfaces. Base itself was too flimsy to support sides. It required four people just to hold the various vertical parts in place. Had a problem with pictorial
Instructions. The company had no idea about this product in any respect. I assume they had never seen one erected, just bought in from China and redistributed and unable to offer any clarity or advice. Eventually managed to erect, but on first windy day plastic windows blew out. Very difficult to get back in and involved a lot of deconstructing to do so. My last shed in a previous house lasted 37 years ( with 1 new floor and 2 new roofs) I doubt whether either the shed or the greenhouse will last much longer than 1 year. Finally I would say, do not buy anything from this company. Very poor products and customer service.

Extremely poor quality, flimsy splintered, holes, buckled, all describe the state of the wood.
Worst customer service I have ever experienced.
Emails back and forth, replies look and read like they are written by a robot!
Refuse monetary refund, expect me to, at my own expense, to dismantle the entire shed and pack it up to be retuned.

DO NOT BUY FROM GARDEN BUILDINGS DIRECT.

This company should be considered for shut down by trading standards.
I bought a Billyoh plastic shed from Garden Buildings Direct.
I firstly would not recommend this shed as it is quite flimsy.
We also had issues with parts.
Two were wrong sizes and one without pre drilled holes.
After almost two months of emails going back and forth about the incorrect parts, Garden Buildings Direct are now ignoring emails, despite saying they would provide replacement parts.
I sent photos, videos, part numbers all on their request and they still returned with more questions and asking for more photos. It is clear from our photos and videos that the parts do not fit but still their is no help at all.
I believe they had no intention of replacing these parts and we are now therefore with a shed with no metal internal support.
I would not recommend Garden Buildings Direct to anyone. Their customer service is awful and I have wasted so much time responding to their constant questions.

Where do I start weeks late, shoddy workmanship so tiresome, doors missing as well as nails and screws
Gaps in the build lots of cracks so leaks in water, nails on show on the inside which is not only unsightly it's also dangerous, wood needed to be rubbed down, measurements were all out, when doors did arrive 10 working days later, should have been 3/5 they were bashed and broken, but it didn't matter as they're the wrong ones!
Now can't get hold of anyone, I am losing the will to live, please do not spend your hard earned cash on this company photos on their website are so far from the truth also their speel "we strive to develop quality innovative products our customers will enjoy" and "tongue and groove boards interlock to form a tight seal" misadvertising at its best, wish I'd gone elsewhere, I am taking this further, SOME of photos, I could fill an album they don't give the damage credit, misselling as this company continues to do is criminal

Do not buy anything from these people also known as Kybotech, the quality of product is really bad for the price you pay. They use cheap quality thin wood that is full of holes and splits and they are not interested at all when you complain. I have sent them many photos showing all the problems with splits, holes and water pouring through the summerhouse in many different places, this company think this is all acceptable. I have had to spend money to strengthen the roof and add guttering but the rain comes through every side. You can only complain by email and they just go back and forward and back again to a foreign country in the hope that you will give up. I have had this summerhouse for less than a year and sadly it looks worse then the 15 year old summerhouse it replaced. To verify this is a true review my order number GBD*******

After 6 months, the shed is soaking water up like a sponge resulting in some sort of growth. Firstly they blamed me for insulating the shed, then they said my solid concrete base was the issue, nothing to do with inferior quality wood used on the base. I now have to take it all to pieces, waterproof the base (like they should have done), raise it off the base and reassemble it, all at my expense. DON'T BUY FROM HERE, NOT CHEAP AND NOT FIT FOR PURPOSE!

Purchased a BillyOh shed from Garden Buildings Direct 4 years ago and from the start it has been shocking. Initially parts were missing on the delivery but these were sent out after just over a week so we got around that issue.

The quality of the materials used for the shed are very poor and in case of the roof not fit for purpose. As you can see from the pictures the roof panels are thin plywood instead of OSB wood which should have been used.

Using the incorrect material for the roof has caused it to bow which prevents rain running off making the issue worse. The standing water on the roof caused by the bowing is responsible for the dampness and mould that is now growing on the inside of the roof which I'm sure is not a good sign.

I have been in contact with Garden Buildings Direct to report the issue and the after sales are just as bad as the quality of their sheds.

After sending multiple pictures of the issue they seem to have a list of new things they need to investigate or reasons why they will not address this issue;

1. 'The shed is less than 2ft from a wall on one side' - I'm not sure how this effects the roof.

2. 'The lifespan of the felt is 5 years so this is wear and tear' - This is not stated on any of the documentation that came with the shed and would not have been an issue if roof was made from OSB panels and not plywood

3. 'How was the shed treated and when?' - I advised it was treated with the product they sold me within the past 12 months but I'm still not sure how this would stop the roof from bowing...

It's quite clear they have no intention of resolving this issue so I will more than likely need to completely replace the roof which will cost around £200 or cut my losses and replace the shed.

When you consider I paid around £650 4 years ago for it that's not good value in anyone's books.

My advise is to avoid this company if you're looking for a shed or garden office as their products are poor and the customer service even worse.

Save yourself a lot of hassle by shopping elsewhere for something that will last more than 4 years.

Having purchased a summerhouse and not kept informed of the manufacturing process as promised, delay of product and most unhelpful customer service team you could ever imagine and it appears to not have a ‘proper' manager, I was sent a summerhouse that was sodden with damp, split, knot hole and holes galore and doors that had to be replaced, I was informed this was all my fault and no refund or compensation given.
NEVER USE THIS COMPANY! Spread the word!

NEVER, EVER USE THIS COMPANY.

I recently bought the BillyOh Mini Master storage shed, and had so many problems with the order, coupled with a business that has no interest in resolving to the customers satisfaction - There is no chance I would ever buy anything from them again.

The Good

The shed was delivered on time

The Bad

The shed base we ordered with the product was 14inches too wide, resulting in the shed not fitting on it properly

There were bits of the roof missing, meaning we couldn't make the shed waterproof whilst we waited for them to send us a replacement shed base.

We were promised a new shed base delivery on a Thursday - didn't come. Then promised for Saturday - didn't come. It was eventually delivered the following Tuesday, meaning we had a shed that wasn't waterproof and was stood on damp ground for 10 days from when we assembled it.

I asked them to send the shed base via courier to get it to me faster. They flat out refused. They will only deliver via their own drivers and WILL NOT send to you any other way, even when at fault

When the replacement arrived, it wasn't a complete shed base but 6 shorter pieces of wood. Meaning they expected us to take apart the previous shed base that was nailed together, and reassemble using the new bits of wood

They have a company policy of no refunds, and DO NOT offer compensation or partial refunds when they are at fault.

Refused to let me speak to a manager/director, got told 'they'll just tell you what i am'.

In order to get a full refund the product HAS to be in the original condition, disassembled before the will collect it. How on earth are you supposed to send it back in the same condition it arrived after realising there were parts missing?

Easily spent over 2 hours on the phone with them trying to resolve.

The summarise

We spent £450 with them and had a horrific experience

Terrible customer service

Don't care about resolving issues

Company policy of no partial refunds is a joke

I would never, ever use this company again

If you're considering buying anything from this company - don't.

Beware of this company. Upon purchase I wanted to cancel within 24 hours and they told me it was too late (even though I received the item at least 24 hours after that call). I then had to send package back using my own courier and money. I have called several times to get a refund, provided tracking numbers and been very patient. I have continually been told someone will look into this and get back to me but no one ever does. It's been over a month now. I am proposing to launch a formal complaint to CMA. If anyone has had a similar experience please get in touch

I work in the military and needed a shed from a trusted resource, I brought a shed for £908 so expected high quality customer service. I received a text at 8am to inform me off delivery for the 8th July, I was asked to call to confirm I spent 45mins going around the phone system to then get a text for the 9th. I spent 45mins to then call again and inform them I booked the 8th off and cannot do the 9th. I then spoke to another person who put me on hold for 20mins to tell me it had to be the 9th. The product was delivered, in bits of poor quality (dads a carpenter) and called to explain that under the 14 day no fuss I would like to return they told me I had to pay £77. There is no mention of this on their website, I am buying online and therefore have not viewed so have the right to return. When I call I was met with "Justin Garden Buildings" I informed I wanted to return, asked why, I said due to the poor customer service and quality of the wood... I was met with silence... I was then told You have to pay £77, I confirmed I would not be paying this due to stress and working and after being £908 out of pocket, this is not the service I would expect to receive, the returns policy has no mention of a charge, no access to complaints, not on companies house and no way to complain online or the phone, I asked for a manager to call back and was told a note would be added! Due to the stress of my job I may pay the £77 which a small price to pay to get rid of an AWFUL Company and customer service. PLEASE DO NOT BUY FOR YOUR OWN SANITY!

We have purchased a BillyOh Expert Tongue and Groove apex workshop described as "This all-out storage, workshop, and recreational room is the next-to-home dream of every British family." If only this was true!

As per the other, honest, reviews, the end product is an excellent example of poor quality workmanship. Tongue and groove cladding is a devious appeal to those looking for a quality shed who are only going to be extremely disappointed. The parts seem to be kept in a damp environment and arrive with so much warp you could travel to a distant planet! The panels are so poorly constructed that you do not even know if it is the joist or the cladding that you should square off. Either way the walls and flooring have as many gaps as our 7 year olds teeth. The integrity (both structural and to withstand weather) of floor, walls and roof rely on quality pre-constructed panels. What was sent to us should not have passed any form of quality check.

The difficulty with a product like this is that you invest a lot of time and effort in getting to the stage where you realise that you have made a big mistake. However, by this point you have reached a point of no return, including the well made (solid) base that you have constructed that meets the perfect dimensions of the shed!

We are currently investing in exterior builders caulk to fill the gaps between each panel before applying their stripping. We are reinforcing the frame with 4x2's. We will need to lay a solid plywood floor over the supplied floor. We will replace the windows with thicker perspex. Over time, we may even build a good quality shed, perhaps the doors will be original.

Ordered a shed 8x6 to house my goats £450.

Purchase of the shed was excellent as they want your money.

Shed delivery was 2 weeks delay which was understandable in the climate with Covid 19.

Email received day before Delivery stating social distancing a must and we had to stay in the property while the shed was dropped kerb side.
Fine no problem.

Shed turned up TWO people in the van.
They were not from the same household as the one was being trained.
They were not able to social distance in the cab of the vehicle or when they unloaded the shed. (Which was not their fault)
This company are not following Government Guidelines regarding the Covid 19 virus.

When they unloaded the shed surprise surprise the roof was missing

Rang them they advised they would either deliver the roof the next day (Friday) or the following Tuesday as Monday was a Bank holiday but I would have an email later that day to advise.

NO EMAIL!

Rang them again on the Tuesday, they advised no materials available to make the roofs for particular sheds?

Delay of 10/14 days.

I am still awaiting comments that I asked for in writing with regards to the social distancing of their work force and the concerns I had for the sake of their welfare.

2nd June 2020 my roof has arrived.

We finally finished putting the shed together.

Guess what the doors don't fit

Still waiting for the response to a lengthy email sent

This company is an absolute nightmare.

The product for the money is of a poor standard and the organisation and customer service

Exhausted every avenue with this company about the state and safety of the playhouse I brought for my grandson empty promises of a manager will call me back e mails sent with photos and copied and pasted response from there off shore customer service centre. My grandson has got hurt on the screws supplied as you can see through the photos they are black, they stick though the wood and are sharpe the slide screw holes are larger than the size of the screws so when weight is applied the slide falls down. Handrails are split and sharpe and the metal on the top is very ruff and sharpe. I'm reporting this to trading standards. There normal response to complaints on public pages is we can't find the details of your order. I filled in the review they sent me by e mail but never published it. Blocked me from face book too this company filters it's reviews. Do not buy from them.

Horrendous company! The worst quality I have ever seen, our summer house isn't worth the ground it's built on and it's slowly just rotting despite all our best efforts and throwing money at it to get it sound! You can't polish a turd! Complaint lodged in May 2019 and STILL going back and forth with them, new members of staff picking up the emails and replying with standard scripted responses rather than reading the actual last email, it's a joke and the most ridiculous customer service I've ever received! High and dry after shelling out over £1000! They should be shut down!

Garden buildings direct took my order mid July for the BillyOh tree house. After promising to deliver on numerous occasions, but failing, I had to go on a family holiday. They then guaranteed delivery on 27th August, as all parts were in stock. I've just had an email saying they've sold my item so can't deliver until September as they need to manufacture my item. Considering I've called to complain 5 times and been lied to many more by phone and email I've now cancelled my order.
Beware BillyOh from Garden Buildings direct may never arrive.

Summer house.
Utter piece of $#*!e!
Panels have too long or too short t&g so they will not butt together.
Window frames bowed so the doors don't fit.
Roof doesn't go on as per instructions.
Very little over hang from the roof so water pours in the doors.
Every single piece of t&g leaks water in.
Floor isn't square.
Poor quality roofing felt.
Contacting them is a nightmare, keep getting the same standard email from them saying they don't give refunds but will send replacement parts. Bloody joke!
AVOID! AVOID!
DON'T WASTE YOUR MONEY!

We were due to have the product delivered on Thursday 2nd May but it came with part of the roof missing. Eventually after a number of calls and emails I got the missing part delivered ten days later. The rest of the shed had been left in our garden.
When we have started building it there are no instructions, pieces of wood are chipped, the guttering is warped, the wood is flimsy and poor quality, the floor it's not level, the roof has gaps in it. I could go on and on.
I would like to know what the company are going to do by way of compensation as this shed was not cheap. I will be making sure that everyone knows not to purchase from this company.
I can't even get through to anyone on the phone, it's a joke.