You can't get anyone on the phone and the chat feature is useless. I received the wrong item and they did not credit me for $10 shipping I paid and I had to reorder the item and repay shipping when it was their fault. Will never order from here again.

Non existent customer service at the Metrotown location. They say they'll give you a full refund and make you not try on the item in the store and when you bring it back they claim that it's been used and that they can only give you an exchange or store credit. Why give store credit or exchange if you actually believe the item has been used? Sounds like they just don't want to give you your money back. That's a scam!

Very bad customer service at Bridgewater NJ store. Please don't go there to shop because they will do exchange to your purchase that you will never get your refund back the same way as you paid. They will issue a stores gift cards towards your purchases.The biggest ripoff I ever seen at the stores. They are trying to do exchange and then if your receipt is exchange then you are not eligible anymore for your refund only stores credit. BIGGEST RIPOFF. Stay away from them.

To start off the staff at Garage always has attitude! I mean let's face it, they don't own the store, relax! Secondly even on the phone with customer service, also terrible.
My daughter and I were so excited to purchase fabric face masks from them online, colours were really nice. Well, once they arrived, they were super big, were they made for Shrek? I called in and explained how big they are considering it's a young woman's store and the masks are huge. They didn't care. They said fnal sale. I have 3 masks I can't use, wasted my money and they won't take it back as defective merchandise. Who does that? All retailers take back merchandise that isn't as it should be. I've called them several times before I got someone to answer. They do not answer emails and they didn't return any of my messages, I had to keep calling in. Terrible store to deal with.

I ordered something online to pick up in store and once I picked it up I got an emailed receipt for double what I ordered. When I inquired about it, they told me it was an ongoing glitch but rest assured I was charged for the initial amount. I checked my bank statement and I was charged once on the day I made the order, & again for the same amount the day after I picked it up. I contacted them (took them FOREVER to respond) & they told me I was wrong because they only charge upon pick up. I checked with my bank, and its not a pending transaction as the money left my account twice, so I showed them they AND THEY STILL HAD TO AUDACITY TO SAY I WAS WRONG. Now I have to escalate this which is so much added stress. There's a reason I haven't shopped here since highschool.

I ordered a pair of pajamas & a gift card online. I received the pajamas but the gift card never arrived. I called customer service to see if they could issue a new gift card & they told me I had to wait 3 days before they could pull up my account to help me. I called back 3 days later and they told me they would need to contact the gift card department & asked if I could call back in 3 more days. I waited another 3 days & called back again. This time they said unfortunately they could not send me a new gift card or issue a refund. The best they could offer was an electronic email that they would send to my email address. I did not want this because I was giving the card as a gift and I wanted the person to have an actual card. They refused to help me at all. I finally contacted PayPal and filed a dispute. They sided in my favor and issued a refund. This entire process took nearly a month to work out. What a mess!

I've been shopping at Garage for a long time. I love it! The clothing is great quality. Very trendy. Everyone in the store is super helpful as well! Super friendly and patient. A bit pricy but worth it.
Once I ordered two pairs of different pairs of socks. Rather than getting one pink pair and one purple pair, I got two pink pairs. One of the pairs of socks still had those ink things on it to prevent people from stealing. I took it into the store and they didnt mind taking it off but it was a major inconvenience.
If you're wondering about sizing for jeans, I'm a size 2 at American Eagle and a size 1 at Garage.

DO NOT ORDER ONLINE! I ordered items online and had to return one of them. It's been over a month and they haven't given me a refund. They said they would process it 10-15 business days after delivery and it's been way over 15 business days and they've given me no refund. I've contacted them 3 different times. The last time I contacted them specifying it's overdue for a refund they stopped responding. POS Customer service! They claim it's an easy refund but it's not, it's easy for them because they won't refund you.

Purchased a pair of shorts online during the covid 19 shutdown. Waited till the stores reopen to return and was told it would refund my card automatically in 3to 5 days WHAT? I refused to leave the store without any confirmation that I returned the shorts. Stood there waiting then finally a email came in. Now it's been 3 days still no money in my account and furthermore the confirmation email states I will be getting $38.69 but I paid $43.69 free shipping. What is going on here they charge you $5. For a return? BUYERS BEWARE DONT SHOP HERE!

My daughter bought several items at this store and was not given a receipt. She did not feel comfortable trying on the items because of Covid and the lax atmosphere in the store for personal safety. When we tried to return the items, the store refused because she did not have a receipt. A Catch-22. I showed the store "keyholder" (she said that made her the manager) the charge on my credit card but she said that was insufficient. The store is engaged in fraudulent retail activity - they don't give a receipt and then refuse returns because the customer does not have a receipt. Parents, DO NOT let your children patronize this store if you ever want them to be able to return unwanted merchandise. I called the Garage customer service line and they would only say that they had to defer to the store. When I asked to speak to a manager they said I had to leave my number and someone would call me back "in the next few days." Horrible customer service.

I ordered my niece jean shorts and two tank tops, for her birthday. They were to be delivered in Kingston.

They delivered a very large pair of mom Jess instead.
I have called and left a message to customer service and sent a message.
They did get back and with no apology asked for a photo and sku number of what was sent and what I ordered. I got back right away to them. It's been over a week now and I have no more information.
Waiting to hear when they will send the correct items?
Very disappointed
I understand delays with Covid 19 but when they make the error they should at least get back to me.