I had ordered from Garage on Black Friday expecting a "small delay" due to some postal issues, but my order took far longer, more than a month. No one that I contacted emailed me back, so finally I had to go into the store to see if I could get a refund or some kind of help. The tracking of my order said that it had been shipped but neither the postal office nor garage knew where it went. Garage's excuse was that "many people who ordered around this time did not receive their clothes" - very reassuring... My experience with garage was horrible to say the least.

Ordered a coat, returned it, and the return credit was made to a card not belonging to me. Customer service gets you no where, only spins you around in circles until you're so frustrated you just want to stop. They sent me a fraudulent email receipt with the credit card saying "? 2881" when I payed with Apple Pay. Seems to be a recurring issue with this company, STAY AWAY! Don't expect to get any money back from this terrible company.

I do think that Garage is a great brand, but there are some major things that concern me. The prices are extremely high, even though their clothes are usually really good material. This brand also takes things from other stores to get inspired. I think this is a good idea, but this can lead to copyright which I do believe they've gotten in trouble for before. I also go through a big struggle trying to buy something because they tell me to click on fifty things on the app just to find a coupon. The coupons are really helpful though, because of how overpriced they are. Other than this, the staff are usually very helpful and sweet. I don't usually have a problem with the workers, and I'm not picky about that. The store is usually busy, and the lines are long because the people at the registers take forever to ring us up. Great store, great clothes, but they should fix these things.

-Aurora (Customer for 4 years, I'm a minor so don't attack me for this.)

I've ordered multiple times, and every single time I've received a piece of clothing that I absolutely hate and absolutely did not order in place of something I did. When I reach out they always say "send back the item and we'll give you a refund". No, I want what I ordered. You can't just send people things they didn't order because you ran out or no longer have what the person ordered. It's completely ridiculous, a waste of our money and Our time. I'm never ordering from garage again. That's like going to a restaurant and ordering a burger and the server coming back with wings and not caring that it's not a burger lol. I'm over garage, I would never suggest to anyone to order online through them. I get better service from shein which is funny because garage is more reputable than them

I have always been a fan of garage clothing although the experience I had today has made sure I will not be shopping at garage any more. Their app is garbage, their website is complete trash. Today they had a promotion of 40% off until noon, we tried for an hour (on the app and on the website) to proceed with our checkout, we phoned customer service (had a terrible experience with an awful and very rude lady who in turn hung up on us) then we tried one last time, and our order went through at 12:01, we were happy until we realized that we no longer received the 40% off deal. Highly DO NOT recommend Garage Clothing and ya lets be real the deals are great but you definitely get what you pay for!

I used to LOVE garage & would be a regular very often. My clothes are 95% garage. Over the years the prices have gotten higher, yet the quality more $#*!tier.
Not to mention the whole vibe from 90% of any employee I ever came across, they are unhelpful and I dont know why but always moody towards me (I am never unkind to any retail person) but I always felt judged going in there (talk about resting $#*! face syndrome, must be a qualification on the resume).
Today, my experience with garage/dynamite clothing is the absolute last. I returned a pair of leggings I got online with a giftcard I had. I still haven't received it and it's been a month. I went in store 2x talked to someone on the phone and sent emails with no actually definitive response. It was a GIFT CARD how hard is it to just give a store credit right away?! What a joke company.

I purchased my first order from Garage Clothing store.
My entire order came in SEPARATE in loose poorly secured packages.
The tracking link never worked for me and I never got an email from the company about my packages arrival and delivery. They all trickled in randomly wrapped in half effort packing.
I've been trying to return an item, their website doesn't have easy navigation to return an item.
I can't search my order history on my account which therefore doesn't allow me to process a return label, I can't look up my order through the tracking option because it defaults when I try, saying that there is an error.

This is a terrible experience with Garage Clothing and I will not be purchasing from them again.

I purchased $268 worth of clothes that got lost at their shipping warehouse. (Intercom)
No one would issue a refund even after a MONTH of calls and emails. They're always "looking into it and will get back to me ". Not one person has. Finally I got a lady named Bess - who legit understood the problem. Customer service there is HORRIBLE (except Bess) Garage clothes is nice but I will neverrrrrrrr order online from them again. Ridiculous service. The one star I gave is for Bess - otherwise I'd rate them zero. And reading other reviews. - this seems to be a common thing with them.

If you noticed Garage recent rebranding (they improved their marketing), you also noticed the significant increase of their price range. I was curious to see how would the quality match the general price increase. I can give it to you straight, the quality is still mediocre: I bought a tiny crop top for 26$ that I found very cute, I wore it for a total of 5 times (washed it 5 times, gentle cycle, cold water) and I can already see holes in the fabric, along the rib-cage line (not under the armpits). Please don't get lured by their new marketing. The quality is still way below expectations.

Ordered a shirt. Returned the shirt (very small, poor quality and not at all like on-line image.) Did not receive refund. After waiting for a refund for more than three weeks after company received the return (according to USPS tracking info), I emailed customer service. A week later, no response from customer service but I did get a computer-generated email saying my return was received and money was credited back to my credit card. It's now 5 days later and no credit has been made to my credit card. Customer service is non-existent.

I am appalled with how the staff treats you. I don't really fault them as they are falling corporate policy. But they don't allow two people in the dressing room. My daughter was trying on jeans and I wanted to sit in there. Clerk told me I couldn't because they need to manage the fitting rooms tightly to help with inventory loss. I am a older mom with work out clothes one and no purse (just wallet). I then asked to wait and sit in two other areas in dressing room area. Both requests declined. I do not appreciate being treated as a criminal. I wish my daughter didn't like the clothes there. I do not want to support them. So many other teen focused stores that do not have those ridiculous rules.

I was in the Chinook mall garage clothing.
I went to try on some clothes and the employee in change completely treated me like I was diseased.
Like garbage actualy. I have never felt so upset about shopping for clothes and trying on some clothes this happened oct 12/2020. When I did tell her she could have better customer service and be nicer to customers, she then said yaya whatever.
I was so suprise but more upset they would have this girl working for them. I will never go back to any of there stores ever again.

I am severely displeased with my online experience.
I shopped with Garage through their app, (which is HORRIBLY coded) the app needed to be force closed multiple times to even function.

That aside, I placed my two items in the cart and proceeded to check out. Two days later I receive confirmation about shipping, but was notified the items would ship separately. No reason specified.

First item arrived in a timely manner, but still no information about second item has been sent. So I called customer support today to be told I was never charged because the item was out of stock. Apparently, the app lets you add things to your cart that they don't even have.

Now I'm frustrated, because I wouldn't have purchased the second item to go with the missing item, and they dont even have the colors I want anymore. A waste of my time.

You can't get anyone on the phone and the chat feature is useless. I received the wrong item and they did not credit me for $10 shipping I paid and I had to reorder the item and repay shipping when it was their fault. Will never order from here again.