GameStop

To GameStop (GS),

You have lost a customer.

The inability to manage an order from cart to delivery is amazing, which includes making your customer happy when something goes wrong. Shame!

On Dec 4th, I placed an order that was canceled without any notification. Upon reviewing my GS dashboard, I noticed the canceled order and called customer support to figure out why. Upon calling in and dealing with being on hold, customer support proceeded to drop the call and not bother calling back. After proceeding to reach out again and sit on hold, I got customer support (cs) who apologized, provided me a 1x use $5 discount code, and told me to re-issue the order. I proceeded to follow directions and place a new order. After placing the new order, I reviewed the GS dashboard again and noticed no progress had been made on shipping my order at which time I called customer support again. Customer support advised me that the finance dept had an issue with my name being different than my company card and recipient at which time I confirmed it was me and a legit order. I was then told my order would be processed in the next 24 hours. The following day my order was cancelled again.

At this time, I was extremely frustrated and issued a new order using PayPal to get things cleared, but now my promo code was not working and the holiday order had been delayed. Upon calling customer service, the CS rep acknowledged new order had been successfully replaced but would NOT reinstate my $5 discount and/or expedite my shipping. When asked to speak with a manager, I was denied. The response was only, "This case has been closed and no further action can be taken. Can I help you with anything else?" and repeated several times leaving me zero recourse and/or relief.

I manage several ecommerce sites as well as customer service and this is NOT how you treat your customers. Not only have you lost a customer, but I will make sure others are aware of how you treat your customers.

Shame!

I went to GameStop (LaSalle) with a damaged (white) ps5 controller. Traded it in for a (black) ps5 controller. Got the credit + my debit card to buy it. The cashier said we have to order it online for you, we're sold out in-store. She placed the order and gave me a receipt. When I got home I received an email from GameStop. It said order cancelled. I called GameStop the next day. They told me the store cashier did not process my order within 4hrs. So it cancelled out. You should receive your refund within 7-10 biz. Days. 11days later I called GameStop to check on my refund. I was on the phone for 2hrs for them to tell me the cashier put my credit+ debit payment on a gift card and made the purchase online. When it got cancelled it went back to the gift card. I explained that { I never even held the gift card, the cashier did the whole process}. Costumer service told me to go back to the store I started at. I did (frustratingly) Just for them to tell me call costumer service. So I did while in the store. This time they said they will get the district manager involved. They apologize to me then told me I would receive a gift card in 3 -5 biz days. So I left the store (frustratingly) after 1hr. 5 days later I called GameStop again to check on my gift card. They tell me there was an issue processing my gift card. So this time he said "I'll do it the right way" now I have to wait 3-5 biz days again. Hopefully it comes. I walked in GameStop stop LaSalle originally on 3/19. It is now 4/2. I'm still waiting for this to be resolved... ps. I ended up buying the Black ps5 controller at Walmart

Wonderful company great customer service and terrific brick and mortar stores. Great online customer service had a wonderful experience with them.