website thubmnail of Gamefly
How would you rate Gamefly?
grey star
grey star
grey star
grey star
grey star
Kentucky
6 reviews
11 helpful votes
Follow Even T.
Unfollow Even T.
Send Message
Share Review
Report Review

Gamefly is a great value for what it provides: Unlimited videogame rentals at a set price. The unfortunate thing is----good luck getting any newly released games. The problem with Gamefly is, while they may offer a great service for the price, most of the games you will be able to rent are older titles that are already cheap to BUY used, so what's the point? I'll be canceling my membership after the month is up (been a member for 2 years). The service is getting worse and worse, and emailing CS did no good.

Date of experience: March 14, 2015
Paul C.
Pennsylvania
80 reviews
147 helpful votes
Follow Paul C.
Unfollow Paul C.
Send Message
Share Review
Report Review

Banned!
April 9, 2015

Do not rent games here. My mom was banned for a stupid reason. She was banned because we didn't return a game that was supposed to returned a while ago. Guess what! We returned it. We didn't return it because we couldn't find it. But that still didn't get her unbanned. What's stupid is that they don't send you the case unless you decide to actually keep the game. Which costs extra. That's about it.

Date of experience: April 9, 2015
Arkansas
1 review
2 helpful votes
Follow freedom F.
Unfollow freedom F.
Send Message
Share Review
Report Review

I had a free trial to this had a game supposedly shipped to me I let them know that it never came they supposedly sent another didn't get it either called them to try and get it resolved they were very rude and not helpful in any way what so ever in the end their answer was sorry have a nice day and we ARE CLOSING YOUR ACCOUNT

Date of experience: June 18, 2018
Florida
22 reviews
21 helpful votes
Follow Dylan H.
Unfollow Dylan H.
Send Message
Share Review
Report Review

Best to leave it alone. Loved it as a kid. Now that it is getting all these bad reviews maybe it is a good thing that video stores closed forever.

Date of experience: October 1, 2023
Florida
9 reviews
38 helpful votes
Follow Thomas J.
Unfollow Thomas J.
Send Message
Share Review
Report Review

GameFly is ok except for when you're wanting newer and/or popular games. At the beginning of my subscription it certainly was a better even possibly cheaper, the 14 day starter trial obviously makes your 1st month a much more cost effective way of attaining games. Again not on new titles and the only way to have a new game would be to put it on your wishlist and wait it out which made it frustrating to me because if I had the 2 disc out at once subscription option and really wanted to get a new title it left me with only 1 game to play while putting a new one on what I wanted next. If you subscribe to Gf only way it makes sense is having 3 disc outat once option hence 2 games out put me in situation where I have nothing to play if a new game was on my Wishlist and sent 2nd title back, sure they were good on Expediting shipping fast but not that good I could be left five days possibly seven days without anything to play.
To me this expense of subscribing left my budget too low to maybe buy a new game even older titles for owning my own games on top of the account with GF.
I invest 100$ yearly with Amazon Prime since canceling GameFly and this is a better way of attaining my own games to own. More often than not A few months after games get released you can find them significantly cheaper on Amazon.com also if you want to play a game title that was released r least six months possibly eight months earlier you can find them from 10 to $20 also Prime sellers are everywhere which is cool because I'll get a game with 2 day shipping (included for Prime members/FREE) MY opinion for having good games to play that keeps me busy with always having something to play with the added bonus of the game being owned by me... also all the games are new too... You can buy used too but I don't. Thanks for reading)

Date of experience: March 30, 2017
Arkansas
3 reviews
6 helpful votes
Follow Jason T.
Unfollow Jason T.
Send Message
Share Review
Report Review

Pretty good, customer service should be improved though. Good selection and a great deal though.

Date of experience: February 6, 2012
Missouri
27 reviews
154 helpful votes
Follow Shane P.
Unfollow Shane P.
Send Message
Share Review
Report Review

Basically its a Netflix for video games. Great idea and lots of game. Shipping has dramatically improved with more warehouses. I only have two complaints, one is the price. 16$ for one game out at a time per month. A little cheaper would be nice but still cheaper than buying them. The other is that most new games are always out. I have a Queue just like netflix but it usually pulls my 4th or 5th choice games because the others are all rented. Other than that the experience is mostly positive and my kid enjoys getting stuff in the mail too.

Date of experience: July 26, 2011
Illinois
3 reviews
4 helpful votes
Follow melissa j.
Unfollow melissa j.
Send Message
Share Review
Report Review

I have a family of gamers so being able to try out games before you buy is a big reason I use Gamefly. I have been with them for over 7 years and can't see myself living without them. My only issue is my mail was tampered with once. The post office didn't help because there was no tracking on the package, but Gamefly's customer service was very helpful. I would recommend to others but I would also recommend you be discreet with your mail because you never know what can happen.

Date of experience: December 3, 2014
New York
16 reviews
83 helpful votes
Follow John W.
Unfollow John W.
Send Message
Share Review
Report Review

With every blockbuster and hollywood video going bankrupt and closing there are not any retail stores renting games anymore. I signed up and they do have a wide selection but the games I really wanted are still in my que. I will update and let you know if I ever get them. Good site

Date of experience: April 9, 2010
Wisconsin
1 review
2 helpful votes
Follow Cody G.
Unfollow Cody G.
Send Message
Share Review
Report Review

The game selection and website are fine. My problem was that with shipping and changeover time, I could only play about one game per month. I live in a larger city so getting mail isn't an issue. Apparently if you don't live near one of their shipping centers (i. E. the entire Midwest), it takes two weeks to return a game to them and get another one sent.

Date of experience: September 21, 2011
Washington
2 reviews
3 helpful votes
Follow Parker N.
Unfollow Parker N.
Send Message
Share Review
Report Review

Love, love, LOVE GameFly!
February 27, 2013

Love, love, LOVE GameFly! They have literally saved me thousands of dollars by letting me rent games for as long as I want instead of buying them. They've kept me from purchasing some real stink-a-roos and I've even been able to find some real gems too! Absolutely a wonderful site!

Date of experience: February 27, 2013
Tennessee
3 reviews
29 helpful votes
Follow Joa N.
Unfollow Joa N.
Send Message
Share Review
Report Review

Good service
July 9, 2016

Nice customer service. I recently got a game from them on free trial, and I didn't return the game. (My fault) I believe I lost it. I emailed them for an extension on the game they gave it to me. On the end of that extension, I emailed them to say I lost the sleeve, they extended it until they sent me another sleeve. They're very understanding company as far as reasonable understand can go, seeing many people try to rip them off. They had my credit card info the whole time and not once charged me despite having a month trial game for almost 2 months. Only annoying thing is the emails I get from them, but I am considering going back to gamefly if funds permit.

Date of experience: July 9, 2016
Washington
5 reviews
13 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Send Message
Share Review
Report Review

Awesome selection, although you sometimes have to wait for the games you really want. Low monthly cost, and the longer you're a member, the more the company rewards you. So cool that I can rent games instead of having to buy them. Helps me not waste money and try out new games that may or may not be good.

Date of experience: October 3, 2015
California
83 reviews
913 helpful votes
Follow Oscar J.
Unfollow Oscar J.
Send Message
Share Review
Report Review

Renting unlimited games for as long as you want is so much better than buying a game. Your average game is like 60 bucks and that can get you almost 5 months of unlimited game rentals. I did like the other person here suggested and cancelled my membership almost immediately and did get a steep discount on their monthly fees. You can also buy games at a much reduced price with their reward points.

Date of experience: August 4, 2009
Michigan
3 reviews
3 helpful votes
Follow Chris F.
Unfollow Chris F.
Send Message
Share Review
Report Review

The service great never had any problems a little difficult to get new releases, really next to impossible I can usually get the newer ones at my local rental store sooner, but for the older games no problem. Have saved money buy not buying some games that were a waste of plastic. I've even purchased games I've rented.the only problem I've had purchasing is when I purchased straight from the site lost in the mail but did get a refund no problem and they don't send the original case like they say they do if you buy one you've rented, just the ones you buy from the site. Overall not a waste of money very good service if you play games alot

Date of experience: August 20, 2013
Missouri
1 review
0 helpful votes
Follow Saniya C.
Unfollow Saniya C.
Send Message
Share Review
Report Review

Gamefly get 5 stars from me. They shipping took a while ( 5 or 6 days) but it was definitely worth it. I recommend this to anyone thats looking to rent or buy games in 2022. Thanks Gamefly

Date of experience: September 20, 2022
Texas
15 reviews
79 helpful votes
Follow Jen T.
Unfollow Jen T.
Send Message
Share Review
Report Review

Gamefly is epically awesome! For one low monthly subscription, I can rent video games for any system and play as long as I want. There's even unlimited PC play! They provide me with the return envelopes/postage and the turnaround time til the next game in my que ships is super fast. Great way to maintain your video game budget while still getting to play all the latest n greatest games:-)

Date of experience: April 23, 2013
New York
5 reviews
14 helpful votes
Follow Emma S.
Unfollow Emma S.
Send Message
Share Review
Report Review

I have been a member for 6 months and so far the games I get are really good quality and they get here fast. Its hard to get the games that are new but if you have nothing else on your list that might replace that then it will get sent out eventually.

Date of experience: December 21, 2013
India
5 reviews
11 helpful votes
Follow Walterr r.
Unfollow Walterr r.
Send Message
Share Review
Report Review

I had used this gamefly.com service for renting more games. I love to game in my free hours. But this service is very slow and also not giving a bit discount for their users. I cut the membership due to this reasons. I hate to use very slow sites especially for gaming.

Date of experience: October 14, 2014
New York
3 reviews
6 helpful votes
Follow Brandon C.
Unfollow Brandon C.
Send Message
Share Review
Report Review

Great when you're in a area that gets fast shipping. One time I wasn't getting any of my games, I'm not sure if they were being stolen or what, but I canceled my subscription and every since I rejoined recently I have been receiving all my games within 2 days. Awesome :)

Date of experience: June 19, 2011

Overview

Gamefly has a rating of 2.8 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gamefly most frequently mention and customer service. Gamefly ranks 1st among Retro Video Games sites.

service
22
value
20
shipping
19
returns
17
quality
20