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G2GReviews 381

2.5

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G2G Reviews Summary

G2G has a rating of 2.5 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with G2G most frequently mention store credit, customer support and game account. G2G ranks 38th among Games sites.

service
138
value
134
returns
130
quality
132
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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I was a long-time seller on G2G under the name "cdkeysonline", maintaining a 99.99% positive rating, Uncommon Seller rank, and Level 66. Despite years of honest work, I was suddenly banned the moment a buyer submitted a report — without investigation, without contacting me, and without giving me any chance to explain or provide evidence.
To make things worse, G2G withheld my legitimate earnings for 6 months without any clear reason.
This treatment is extremely unfair and shows a lack of transparency and support for loyal sellers. Based on my experience, I cannot recommend G2G to buyers or sellers.

Date of experience: November 11, 2025
Portugal
1 review
0 helpful votes
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My experience with G2G was simply shameful from start to finish.

I bought a Rainbow Six Siege account from the seller ZowieStore. Months later, the seller recovered the account, exactly the same scheme that keeps appearing in his negative reviews: he sells it, waits some time, and then takes the account back. There is clear proof of this in the store's own reviews, all describing the same pattern. And the seller? He keeps selling as if nothing happened.

I presented everything I had: proof on R6Tracker, screenshots, logs, access history… everything. The fraud was obvious.

Even so, G2G refused to help, using the excuse that the "insurance period" had expired. In other words, it doesn't matter if the seller is a repeat scammer, if the time runs out, you're on your own. A system completely blind to the risk and misconduct of the sellers they host.

And now comes the most serious part.

After I left my review on Trustpilot, G2G replied publicly saying that the case had been decided in my favor and that they had already issued the refund as Store Credit.

This is completely false.

I did not receive any refund. I opened a ticket to clarify, and they closed it with the same excuse as before, pretending they never said anything in their public response. In other words: they say something nice in public to look like they solve problems, but in practice they do absolutely nothing.

The seller is still active. He continues to steal accounts. The negative reviews keep piling up. And G2G not only refuses to punish the seller, but also tries to give the impression that they resolve situations when they don't.

The warning is clear:
If you have a serious problem with a scammer seller, even with solid evidence, G2G would rather protect the seller and lie publicly than help the customer.

I DO NOT RECOMMEND G2G. I HAVE BOUGHT FROM OTHER SITES THAT ARE MUCH FAIRER AND MORE RELIABLE THAN G2G!

Date of experience: November 22, 2025
Customer S. G2G Rep
1 week ago

We’re truly sorry for the frustration and disappointment this situation has caused you. To clarify, the refund mentioned in our previous Trustpilot response referred to a different order—the one you provided at the time of your initial review which was 1761752461820LZW6. For order 1741902814109E0BN, the insurance period had already passed and payment had been released to the seller, which means we’re no longer able to intervene on the transaction. We understand how upsetting this is, especially when account recovery is involved, and we appreciate the proof you provided. Although we can’t reopen the case, you may still reach out to the seller directly for further assistance. Your feedback is important to us and will be shared internally as we continue working to improve transparency, protection, and trust for all customers.

Rhode Island
1 review
0 helpful votes
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Scammers stay away
August 22, 2025

Refusing to help with a seller who has now provided not 1 but 2 fake wow game time cards even though I've open a problem with transaction and not finished it

Date of experience: August 20, 2025
MD
1 review
2 helpful votes
Follow Deema S.
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G2G support is honestly the worst I've seen throughout the history of Internet.
I've been going back and forth with their team for a measly 1 euro that they just refuse to refund to my G2G store balance.
Every day I have a different agent, most of these agents can't read the thread and I have to repeat myself ten times.
I've shared video recordings and proofs that I OPENED A CASE TO GET A REFUND IMMEDIATELY UPON HAVING ISSUES WITH THE SELLER - they still try to claim that I could have redeem a replacement code.
Just try to avoid dealing with their support whatsoever and save your braincells. Order ID was G**************QA3

Date of experience: June 27, 2025
GB
1 review
1 helpful vote
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Nice support
May 31, 2025

You can buy account without worry on this website thanks to its free insurance system, the support will help you if there is issues

Date of experience: May 30, 2025
GB
1 review
1 helpful vote
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I really liked what support i did received for this ticket i really loved giving to G2G members information to resolve my ticket. Thanks

Date of experience: May 25, 2025
RU
1 review
1 helpful vote
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I pestered the support team with my attempts, but they still promptly helped me solve the problem, many thanks to them

Date of experience: May 22, 2025
VE
1 review
1 helpful vote
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All the instances where I needed the help of their support agents have been quickly and effectively resolved, and I never feel at risk doing transactions in the site thanks to their fair dispute system

Date of experience: May 16, 2025
Italy
1 review
1 helpful vote
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Excellent service
July 18, 2025

Great service and they are so professional. I have bought in the past from G2G and will buy in the future.

Date of experience: March 27, 2025
Spain
1 review
0 helpful votes
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As a buyer, I feel protected by you. Plus, you resolve issues promptly.
I'm very happy to have found this site with sharing services that I wouldn't be able to use otherwise.

Date of experience: February 23, 2025
Minnesota
3 reviews
1 helpful vote
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I bought over $500 worth with $17.75 fees. They canceled and will not give me fees back. If I canceled ok but they canceled

Date of experience: February 6, 2025
Customer S. G2G Rep
10 months ago

Thank you for contacting us. It looks like you initiated the refund for the order. We would like to remind you that the order handling fee is non-refundable. For further information regarding our refund policy, please refer to this article:
https://support.g2g.com/en/support/solutions/articles/5000826294.

Colorado
1 review
1 helpful vote
Follow TPD g.
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Not, the sellers response here is also fake. They CAN investigate with the information provided here. They keep chat logs, and I mentioned the actual offenders. They also do nothing to fix the reviews. I've already opened withs with G2G support and they do nothing about it, hence the "G2G allows this." Fake listings... G2G allows this. You cannot review the sellers, unless you complete the order, another words, the item is delivered to you. So, basically here is what happening.
You buy something, then the seller realizes he underpriced, or realizes he can sell for more, so they either 1) just do not respond to you and wait for you to cancel, or 2) you cancel. Either way, you cannot review the seller. Some of the Sellers that are doing this is DionysusGod, MangoGame, and FutureNP. The only resolution is to fix it so all sellers can be reviewed AFTER THE TIME OF PURCHASE, NOT AFTER DELIVERY. After further review and attempting to purchase other gold from the same game, I found out these sellers are posting FAKE currency orders in order to "test" how much interest there is, and how much they can get. I got one seller to admit as much. G2G allows this activity. G2G will respond to this and ask to create a ticket, but they will do nothing about it. They will continue to allow this activity and they will continue to not let you review a seller until they deliver the goods.

Date of experience: February 2, 2025
Customer S. G2G Rep
10 months ago

Thank you for bringing this to our attention. We understand your frustration regarding fake listings and seller behavior. While we appreciate your report, without specific evidence, we are unable to investigate further or take action against the sellers you mentioned. To help us address this issue effectively, please submit a detailed report through our support system at https://support.g2g.com/en/support/tickets/new, including any screenshots, chat logs, or other documentation you may have that supports your claims. This will allow us to thoroughly investigate the matter and take appropriate steps if necessary.

South Africa
2 reviews
4 helpful votes
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The worst company for gamers, seller refuse to deliver items, they refuse to reply to messages, when you cancel they are in control of your money for 48 hours, they get to decide whether you get it back or not. Stay clear of this place. The seller is *, stay away from this people.
*Personal info redacted by admin

Date of experience: October 16, 2024
Customer S. G2G Rep
10 months ago

We sincerely apologize for the negative experience you've had. We understand your frustration with the delayed delivery, lack of communication, and the refund process. As a global marketplace, we host sellers worldwide, and while this offers a wide selection, it can sometimes lead to inconsistencies in service. We've forwarded your feedback to the seller regarding their delivery practices and communication, and we'll be looking into how we can improve our platform to prevent similar issues in the future.

Regarding the 48-hour refund process, this waiting period is in place to allow sellers time to acknowledge cancellation requests, especially if they've already invested resources in preparing an order. This helps protect sellers from potential losses. However, if a seller doesn't respond within the timeframe, our system automatically processes the refund to ensure you receive your money back promptly. We appreciate your patience and understanding as we work to streamline these processes.

Illinois
1 review
0 helpful votes
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G00ks will steal your account back after purchase. Never buy here
G00ks will steal your account back after purchase
G00ks will steal your account back after purchase
G00ks will steal your account back after purchase

Date of experience: September 30, 2024
Customer S. G2G Rep
12 months ago

Thank you for bringing this matter to our attention. In order to proceed with investigating your concern, we kindly ask for your order number, as it is essential for us to locate and verify the details of your report. Alternatively, please submit a report through our support portal at https://support.g2g.com/support/tickets/new.
We are dedicated to resolving issues swiftly and ensuring a safe transaction environment for everyone.

Montana
1 review
0 helpful votes
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Unsafe
August 1, 2024

After buying from g2g there have been attempts to hack several of my accounts. G2G has done nothing but suggest I change my passwords. Great advice to give someone you're attempting to rob. Seller on their site is still active with 100% positive rating after reviewing and reporting fraud.

Date of experience: August 1, 2024
Customer S. G2G Rep
over a year old

We're sorry to hear about the security concerns you've experienced. Since you purchased a Boosting service, may we ask if you changed your password after the order was completed? To assist us in investigating further, could you please provide any evidence that the hacking attempts originated from the seller's location IP? This information will help us take appropriate action. Thank you for your cooperation.

Indonesia
1 review
1 helpful vote
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Don't be a seller on this site they always ban if the store have a lots of the ballance. You can check my insta Hakimaru if you want to know what kind of scam they do. I have arround 40 Millions Rupiah Currency and they ban my store for the reason bla bla bla. Nahh i'm not recommend this site for seller. 100% Scam (if the store have a huge ballance)

We only take business opportunities from products that we have not yet reached because our shop is open 24 hours to provide maximum service to customers. We saw that there was a TikTok coin product on g2g and we found out how to sell it on youtube, tiktok, and google, That the only way to sell tiktok coins is to log into the buyer's account which then we are confused about whether g2g allows such products to be sold/added.

A week later we still saw the product still on g2g. Then we participated in selling it, two weeks later we felt bad because to top up TikTok coins the only way was to log in to the buyer's account and top up on TikTok's legal site (official tiktok site). We felt this was very risky that's is when we removed the product in our store at g2g 3-5 days ago. However, it was g2g itself that convicted us of committing a violation. This would sound funny if it went to court.

Date of experience: July 7, 2024
Customer S. G2G Rep
over a year old

Thank you for your message. We understand your concerns and appreciate your feedback.

As explained in our ticket, the proof of delivery provided does not meet our requirements. This discrepancy raises a significant risk of post-purchase issues, compelling us to temporarily hold the amount as a security deposit. After the stipulated period, you will be able to withdraw the funds fully. We appreciate your cooperation and understanding. Should you have any further questions or need assistance, please do not hesitate to contact us.

Malaysia
1 review
0 helpful votes
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I have been buying from g2g for quite some time now. Some sellers are slower but generally most of them deliver on time. Will definitely recommend to anyone looking to buy game items from them.

Date of experience: July 5, 2024
Customer S. G2G Rep
over a year old

Thank you for your review, we are pleased to have you as a satisfied customer.

Denmark
1 review
1 helpful vote
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This specific site has provided me with huge discounts, big services and many many keys.
At first i was suspicious, but now i am truly convinced that G2G is here to help all of us!
Never have i had any bad experience with one of the many sellers, they have always been there 100% supportive for me.

Date of experience: July 4, 2024
Customer S. G2G Rep
over a year old

Your positive feedback is incredibly appreciated! We're dedicated to continuously improving for you.

California
1 review
0 helpful votes
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Fast & Reliable
June 20, 2024

Fast & Reliable. Would def recommend you order from them. Friendly service and quick support if there's any issues. 10/10

Date of experience: June 20, 2024
Customer S. G2G Rep
over a year old

Thank you for sharing your positive experience. We're looking forward to your next visit.

Portugal
1 review
1 helpful vote
Follow rospoon g.
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Its been 6 months i'm using G2G for services. Mostly gaming services and accounts. It is really serious to see sellers taking this type of work seriously. Ok there is lower prices for services that can be seeing like scams. But no! :D All orders i had, sellers take them actually seriously as a service with bigger prices. I'm happy with G2G. Thanks. Regards. M. DSG

Date of experience: June 17, 2024
Customer S. G2G Rep
over a year old

We can't thank you enough for your positive feedback. It's customers like you that drive us to improve.

From the business

Welcome to G2G


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