• G2G

G2G

Overview

G2G has a rating of 1.93 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about G2G most frequently mention store credit, customer support, and game account problems. G2G ranks 363rd among Video Games Other sites.

  • Service
    99
  • Value
    96
  • Shipping
    92
  • Returns
    95
  • Quality
    96

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 2.5%
Positive
1
Neutral
0
Negative
39
138
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I already find it unfair as a customer to get store credit instead of an actual refund already.
  • It's unsettling having such a bad customer support system.
How would you rate G2G?
Top Positive Review

“Digital marketing”

Anusha T.
1/24/24

It is the best platform to learn digital marketing the trainers are giving the content in a understandable form it really helpful.

Top Critical Review

“G2G scam. Stay away from it before you lose money foolishly.”

LUAN N.
3/1/24

Sellers should consider carefully before coming to G2G. I have an order with complete shipping information. The customer also confirmed payment in the chat conversation. But for some stupid reason. G2G ruled me non-delivery and locked my sales account. I tried to contact and submit a ticket but only received a rejection. The answer is "This decision is final and we will not be accepting any appeal. Thank you.".

Reviews (332)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (22) customer support (18)
Thumbnail of user luann19
1 review
0 helpful votes
March 1st, 2024

Sellers should consider carefully before coming to G2G. I have an order with complete shipping information. The customer also confirmed payment in the chat conversation. But for some stupid reason. G2G ruled me non-delivery and locked my sales account. I tried to contact and submit a ticket but only received a rejection. The answer is "This decision is final and we will not be accepting any appeal. Thank you.".

Thumbnail of user kenc64
Customer S. – G2G Rep

We've reached out to address the issues you've encountered with your recent order on our platform. Our support team is committed to assisting you promptly.

We kindly request reconsideration of your review in light of our efforts to resolve the situation. Your feedback is important to us, and we aim to ensure a positive experience for all users.

Thank you for your understanding and cooperation.

Thumbnail of user kavih1
1 review
0 helpful votes
March 15th, 2024

I put my account up for sale. An order came for it. I gave the buyer access to the account's EMAIL. Later, the BUYER reported that the account was not working and changed the EMAIL of the GAMING account and retrieved it. About a week after the account was delivered, G2G refunded the buyer. Do not sell accounts at g2g, you will lose money and accounts. There are also good buyers. But if an order comes from a thief, the account will be lost 😡😡

Tip for consumers:
I do not recommend G2G selling. THEY ARE not looking for anything. In the end I lost both the account and the money.

Products used:
I do not recommend G2G selling. THEY ARE not looking for anything. In the end I lost both the account and the money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenc64
Customer S. – G2G Rep

Thank you for bringing this matter to our attention. After reviewing the details provided, it appears that the issue raised by the buyer was not adequately resolved, and sufficient evidence was not provided to refute their claim. As a result, we have processed a refund to the buyer accordingly. We understand your frustration, and we apologize for any inconvenience caused. We encourage sellers to exercise caution and ensure proper documentation procedures are followed to mitigate potential risks associated with account sales. If you have any further questions or concerns, please don't hesitate to reach out to our support team for assistance.

Thumbnail of user moedeeb998
1 review
0 helpful votes
March 19th, 2024

Do not. I repeat do not buy anything from this website. I purchased a product off of their website and after I paid they said to update my phone number to match the payment country of order? What does that even mean? I live in Canada and I paid online with Canadian dollars and my phone number is Canadian. What a bunch of nonsense. I already have the invoice from them and the order has already been paid for. Order number: **************AJPQ

Thumbnail of user kenc64
Customer S. – G2G Rep

Upon reviewing your case, we've noted that your payment card was not issued in Canada, which triggered the request for a phone number update.

To proceed with your order smoothly, we kindly ask you to update your phone number to match the country of your payment card. Once this is done, we will ensure that your order is processed without further delay.

Thumbnail of user jink46
1 review
0 helpful votes
December 4th, 2023

Never ever gotten the money i sold my game account for even after the 14 days they have told me. No protection from scam after 14 days so the original owner can just change the account details and you will be locked out forever with no way of recovering it. Contacting support will just have your ticket closed with no replies or help at all. Won't recommend buying an account from them unless you're buying items.

Products used:
Account

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenc64
Customer S. – G2G Rep

We are sorry to learn about the issue you encountered. To further clarify on this matter, do you mean to say that you sold an account, and as the original owner you change the account details to lock out the buyer, hence you did not receive the money for your sales?

Thumbnail of user denos1
1 review
1 helpful vote
December 29th, 2023

Scam service
Scam service. I bought a GTA Service from Seller: ezsmurfMart

He scammed us with the wrong order, telling us we bought new GEN but we got old GEN, so he didint want to find a solution and keep letting us wait over a day without any respond and very disrespectfull.

I wont even call the support because they stay behind scammers, therefore dont buy any services from: ezsmurfMart

These are all scammers

Service
Value
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Thumbnail of user kenc64
Customer S. – G2G Rep

We completely understand your disappointment with the lack of support and compensation for sellers on our platform. To better assist you and conduct a comprehensive investigation into your experience, could you kindly provide us with the specific order number linked to your transaction? This detail will allow us to pinpoint the exact nature of your interaction with our platform, allowing us to address your concerns promptly and effectively. Your cooperation in sharing this information will greatly assist us in resolving the issue and further improving our services to better meet your expectations.

Thumbnail of user melviesterspam09876
1 review
2 helpful votes
January 10th, 2024

Despite the good reviews listed on sellers' websites, G2G cannot supply their products. So be careful with your purchases from G2G. I recommend not buying from here.

Thumbnail of user kenc64
Customer S. – G2G Rep

We appreciate your feedback and apologize for any inconvenience you may have experienced. We would like to clarify that G2G is a marketplace platform that facilitates trade between buyers and sellers, and we do not supply products ourselves.

We take the concerns raised seriously, and to better assist you, we kindly ask you to provide us with your order number and report the specific offer that has caused you dissatisfaction. This information will allow us to thoroughly investigate the matter and take appropriate actions to address any issues.

Thumbnail of user peterc2483
1 review
0 helpful votes
March 15th, 2024

I bought a sod warcraft account, and in 1 week was taken back and G2G did absolutely nothing to help me!
The customer service is horrible, and anyone looking to use this platform should seriously think again,,
Since i posted this, i was kicked off of G2G for giving them a few choice words! Not that id veer buy again, but learn from me, never buy anything from them, they are a bunch of scammers...account was taken back 1 day after the warranty and was clearly taken back from the seller, and they DID NOTHING...BUYER BEWARE

Thumbnail of user kenc64
Customer S. – G2G Rep

We apologize for the inconvenience you experienced with your recent purchase. We understand your frustration, and we strive to provide assistance in resolving any issues that may arise. However, as you confirmed receipt and completion of the order after delivery, and the insurance coverage for this order has lapsed, we regret to inform you that we are unable to process a refund.

We recommend reaching out directly to the seller from whom you purchased the account for further assistance. They may be able to provide guidance or resolution regarding the issue you're facing with the account. We apologize again for any inconvenience this may have caused and appreciate your understanding.

Thumbnail of user heresjohnnyytofficial
1 review
1 helpful vote
January 2nd, 2024

Site doesn't do anything for the sellers. No compensation, and the support is literally a repeatetive comment from G2G. Extremely disappointed, never using this service again until i find compensation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenc64
Customer S. – G2G Rep

It sounds frustrating to have encountered such an experience. To better assist and address your concerns, could you provide the order number associated with your transaction? This information will help us investigate the matter thoroughly and provide you with appropriate assistance or compensation.

Thumbnail of user rickod
2 reviews
8 helpful votes
December 14th, 2019

Hello.

Ticket ID: *******
Order Number: *******

I sold an account on December 3 and i should've received my money on December 10. It's been 5 days and i still didn't receive the payment, i keep getting automated responses.

I had plans to sell a lot of stuff on G2G but when i don't receive the payments while the customers are happily using my accounts, i don't know what to say.

Hopefully this gets sorted out.

I will change my review score after they get back to me with an actual reply.

Thumbnail of user kenc64
Customer S. – G2G Rep

We would like to inform you that the payment has been released and you have withdrawn the funds to your PayPal. If you require further assistance please do not hesitate to let us know. Thank you!

Thumbnail of user maliearth2
1 review
1 helpful vote
December 23rd, 2023

I've just brought game account from this site about 2 dollar but I can't get ID because they need me to verify personal data. But I don't want to verify because it's my privacy information. Anyway I have paid by my credit card and verified phone number. But not enough for them. Please keep in your mind, it just 2 dollar! Why they need a lot of things from me.

I felt disappointed G2G so much because it is my first time to buy thing online.

In addition they have a slowly respond to me! Or maybe it's just 2 dollar and not important to them.

I hope they will help me but if you don't see my update that mean they don't care anything including you! :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenc64
Customer S. – G2G Rep

We apologize for any inconvenience this may have caused. The verification process, known as eKYC (Electronic Know Your Customer), serves two primary purposes: preventing fraud and ensuring regulatory compliance. It's designed to protect both buyers and sellers by maintaining a secure transaction environment.

While we completely respect your concerns about privacy, this process is essential for securing transactions and meeting legal requirements. Sometimes, credit card and phone verifications may not cover all the necessary aspects, which is why additional verification steps are required.

We apologize for any delay in our responses to your inquiries. Your feedback is invaluable, and we are committed to improving our responsiveness.

Thumbnail of user officeku2022
1 review
0 helpful votes
January 10th, 2024

Im already purchase 3 razed code from veryvery worst

1. Shazam
2. Offgamers
3. Haseeb45

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenc64
Customer S. – G2G Rep

Thank you for bringing this issue to our attention. We notice that you has marked the issue for 1704928415670AF4Y as resolved. As for 1704849607343JKP1, seller has refunded the payment to you. Please do not hesitate to contact us if you require further assistance. Thank you.

Thumbnail of user brianj1649
1 review
2 helpful votes
January 2nd, 2024

I bought gift cad at G2G.
Got fraud code so I request refund at G2G. But they can't refund because seller withdraw money.
You lost money when you use G2G.

Tip for consumers:
That site is fraud

Products used:
Giftcard

Service
Value
Shipping
Returns
Quality
Thumbnail of user rileyc120
1 review
0 helpful votes
April 10th, 2022

I bought a valorant account that was suppose to have prime vandal and i got hivemind vandal? Its ugly af to.

Thumbnail of user tomw1895
1 review
0 helpful votes
March 17th, 2024

Do not purchase any g2g.com account
Do not purchase any g2g.com account. He gets the account back. The guy in this link is a thief, don't buy anything from him.Don't waste your money. Scamer g2g.com/Ahmxd_ahnxf

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenc64
Customer S. – G2G Rep

Thank you for bringing this to our attention. To assist you effectively, could you please provide the order number associated with your purchase or any relevant details? This will enable us to address the issue promptly and ensure a satisfactory resolution for you.

Thumbnail of user anushat4
2 reviews
1 helpful vote
January 24th, 2024

It is the best platform to learn digital marketing the trainers are giving the content in a understandable form it really helpful.

Thumbnail of user roberta4204
1 review
0 helpful votes
January 10th, 2024

I have level 16 there, more than 20+ orders, 1 year ago problems started, bought LoL accounts, got banned on them after 5-6 days for Booting, after that i received another booted account instead of money back cuz that would be infinite loop of banned accounts.
I tried to buy a CS2 accounts, Prime and Private Rank 10, my bad for not checking the guy's reviews, he had more than 70% negative reviews. He gave me insant a fresh Steam account witu no CS2, i tried to tell G2G that this guy is a scammer, last time he was online on the site was 7 days ago, how do they let scammers like this stay on the site? I tried to tell them i want a refund (money back in G2G account cuz was faster than bank account) after that, the robot told me to wait 2 days for this scammer to respond to my messages ( he didnt), told them also this guy wasnt online for 7 days. The reply was "you need to wait 2 days then escalate the problem" (we dont give a $#*! about who s selling here and who dont). Tried to make another ticket "i want my money back on bank account instead of ur scam site" its been 2 days and they didnt respond. Last night made another ticket, told them i need my money back faster, they still didnt respond. They literally dont give a $#*! about you as a buyer, im just sitting all they checking the email and G2G balance account hoping i can get a new cs2 account.Im waiting for an admin to reply to my escalated problem, still nothing after 24 hours.for 7 fking euros.oh yea, you dont get back the fees you payed as a tax for them 🤣.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenc64
Customer S. – G2G Rep

Thank you for reaching out to us regarding your recent experience. We appreciate your feedback, and we are eager to assist you in resolving any issues you may have encountered.

To expedite the process and provide you with the best assistance, could you please provide us with your order number? This information is crucial for our team to locate and review the specific details of your transaction.

Once we have your order number, we will promptly investigate the matter and work towards finding a satisfactory resolution.

Thumbnail of user egypt7g
1 review
0 helpful votes
December 17th, 2023

G2g blocked my payment when I try withdrawal my money support said ur name not correct and my name correct as my id and I already withdraw befor don't use g2g for sell or buy its begin scam site under fake good reviews

Service
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Shipping
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Thumbnail of user kenc64
Customer S. – G2G Rep

Thank you for bringing this issue to our attention. We have checked on your account but confirm that your full name written is G2G profile is different from what is shown in your Identification Card. Please update your name exactly the same as your ID before the withdrawal can be processed:
https://www.g2g.com/my/g2g-user/account

Thumbnail of user armandog105
1 review
0 helpful votes
September 10th, 2021
Verified purchase

Hi!
I would like to know the status of the return of my money, please
They told me that in a span of 2 weeks I would have my money back but it wasn't like that. Thank you!

Thumbnail of user kenc64
Customer S. – G2G Rep

Thank you for reporting about this issue. The transaction that you mentioned was already cancelled on Aug 27th. Since the payment is only pre-authorised by the bank (to ensure you have sufficient balance and account is in good standing), and hasn't been accepted by G2G (merchant) due to cancellation of order, the amount will be restored back to your account by your bank typically within 14 working days, but this may vary depending on the bank's policy. As such, you are advised to reach out to the bank for more information on this matter. Thank you.

Thumbnail of user jakeny90
1 review
0 helpful votes
October 12th, 2023
Verified purchase

Ordered ESO Imperial Edition - received ESO Morrowind edition which is basically a base game that I already own. Reached out to the seller to reply. Escalated to G2G with video proof and they said that since my order has been "delivered" (wrong code was sent) they are "unable to proceed with cancellation". I told them I got the code for the wrong game version, but they don't care. I spent 3 days messaging them but they just ignore your explanation and "are unable" to do anything (yeah right)... Stay away!

Service
Value
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Thumbnail of user kenc64
Customer S. – G2G Rep

We would like to apologize for the inconvenience you've experienced with your recent purchase of ESO Imperial Edition. We understand that you received the ESO Morrowind edition instead of the Imperial Edition that you ordered.

After reviewing the situation and taking your video proof into consideration, we have taken the necessary steps to address this issue promptly. We have processed a refund to your original payment method, and the funds should appear in your credit card account within the next few business days.

We deeply regret any frustration this has caused and assure you that your case was taken seriously. We value your feedback and continuously work to improve our processes to provide a better shopping experience for our customers.

If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team. We are here to help and ensure that your future experiences with us are more pleasant and efficient.

Thumbnail of user mohammada472
1 review
0 helpful votes
October 2nd, 2021
Verified purchase

Me as an individual seller has a problem to sell when another dealer which have more stock of gold reduce their price. The problem is they are not really have that amount of gold. Its impossible for individual player to make Millions of gold like that, They just trying to make the price lower so they can buy the gold from us and resell it with higher price. This is un fair while we spend our time farming gold with a risk of beeing banned

Thumbnail of user mankakuh
1 review
7 helpful votes
January 20th, 2023

This is my personal experience with them. I made a sales and one of the orders was "not delivered" by their terms. For 2 years i made only 2 mistakes in delivery and they decided to close my account without explanation or anything. They literally stole my 300€ from account and blocked it. If you ever thing to sell in this $#*!ty platform - DO NOT EVER DO IT!

Service
Value
Shipping
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Quality
Thumbnail of user kh533
1 review
2 helpful votes
May 25th, 2023

Bought an Platinum account, but received SIlver. Customer service refused to refund me, told me to refer to refund policy. I asked them your section 1.2 described my case, all I got from them is a one-sided reply said they won't review my case or giving any explanation

Edit: Or just be like me, start $#*!ing everywhere and they will re-look at your case. Trustpilot, twitter, complaintsboard, and sitejabber

Tip for consumers:
Make sure you are ready to chargeback and win it

Products used:
Account

Thumbnail of user kenc64
Customer S. – G2G Rep

We apologize for the inconvenience you've faced regarding your recent purchase on our platform. We have looked into your case, and we are pleased to inform you that the affected order has been refunded as per our refund policy.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with us is a positive one.

Thank you for your patience, and we appreciate your understanding.

Thumbnail of user joaquinp41
1 review
0 helpful votes
November 6th, 2022

I bought an account and I was able to change mail and password. I recommend you to talk to the seller first, because some of them are inactive. Definitely a good buy

Products used:
Valorant Account

Service
Value
Shipping
Quality
Thumbnail of user kenc64
Customer S. – G2G Rep

We're glad you had a good time shopping with us. We hope to continue having you as a valued costumer for many years to come :)

Thumbnail of user inceuvladrazvan
1 review
2 helpful votes
May 14th, 2023

Waiting for more than 5 hours when it clearly says maximum 30 minutes and the transactions are still verifying, how is this possible? I paid through paypal, waited 12 hours, nothing, refunded of course. Now I paid through crypto and skrill, same problem. They never verify it, terrible services, you cannot wait ******* days to get an online product delivered.

Service
Value
Shipping
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Thumbnail of user kenc64
Customer S. – G2G Rep

We apologize for the inconvenience you've experienced with the payment verification process. Payment verification times can vary depending on the payment method used, and we understand your frustration.

It's important to note that payment verification is a critical part of our compliance procedure, aimed at ensuring the security and integrity of transactions on our platform.

To assist you further and investigate the delay in your transactions, could you please provide us with the order number related to the payment(s) you mentioned? With this information, we can look into your specific case and determine the cause of the delay.

We genuinely care about your satisfaction and want to ensure that your orders are processed as swiftly as possible while adhering to our compliance requirements. Your cooperation in providing the order number is greatly appreciated, and we will do our best to resolve this issue promptly.

Thumbnail of user fakesass
1 review
3 helpful votes
May 11th, 2023

I brought account from this girl n she only got active to collect her money from me but I'm still pending do not buy from this site instant delivery this a lie which y'all only got 30$ hope u take good care of your self then when u ask for a refund they charge u n the seller has too agree like what type sh is that tf this not cash app

Thumbnail of user kenc64
Customer S. – G2G Rep

We're sorry to hear about the inconvenience you've faced with your recent purchase on our platform. To investigate and address your concerns more effectively, we kindly request that you provide us with the order number related to the transaction.

Having the order number will allow us to look into your specific case and take appropriate action to resolve the issue. We understand the importance of a smooth and trustworthy transaction process, and we want to ensure that your concerns are addressed promptly.

Additionally, we understand that there may be some confusion in your message, and we would appreciate it if you could provide more details about the specific issue you encountered.

Thank you for your cooperation, and we look forward to assisting you further.

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From the business

Our Story: Being gaming fanatics ourselves, our team at G2G wanted to explore the true essence of the gaming world and share that world with you. A world that goes beyond just playing the games, a world that allows gamers to experiences a true game...

Company Representative

Thumbnail of user kenc64
Customer S.
Typically responds within 3 days

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1.9
332 reviews
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