f.y.e.Reviews 52

Emily, brittay and cash and ashley are low life people who treat their employees like $#*!. Frederica perkins and juanita faller are the only reason why i shopped in there and when i found out that ashley wrongfully fired juanita and brittany wrongfully fired frederica i had to stop shopping there and now come to find out that store is closing. If they kept juanita and frederica it would have stayed open

I ordered a movie off their website and it ambiguously says in the listing "Ships in 1-2 Weeks." 2 Weeks later it hasn't shipped. I email them and they said they do not know when it will ship.

These guys will not get back to you on your online orders and won't even let you cancel the damn order. If you wanna contact them you have to email them and they'll "get back to you within 2-3 business days" these guys suck. Go to Best Buy, GameStop, frickin Joes video games. Just never buy stuff from these useless losers

Sadly, it seems that underhanded practices are being normalized and spread throughout our communities. The company exploits ignorant customers, by signing them up for an automatic subscriptions being marketed as "free magazines", or "10% discounts", all while not showing the customer the fine print. I am boycotting FYE, and all of its subsidiaries for the VERY underhanded practices that have been going on since 2018. My forced subscription started after my purchase in September, when I stated "no thank you. Maybe some other time" to the offer of "free" magazines and sub par discounts. I spent a total of 43 hours trying to open an account I did not make, just to cancel a subscription I did not want, or sign up for. Originally, the subscription was never advertised as such. The cashier mentioned the VIP programs discounts and pamphlets, but those things didn't seem enticing for me. Still, I was given a pamphlet, and a small booklet detailing the program. Funny enough, I don't even live near any FYE store fronts.
My point is that, I don't want to go for a lawsuit, but if I see another charge on my account, I might have to.

My daughter is a regular at FYE at the Jefferson Mall in Louisville, Ky. We made a purchase of more than $70 on Sunday, November 19,2023 at 2:32 in the afternoon. We try to make payment with a gift card and complete with cash. We had difficulty with the gift card balance, which upset the employee and she made unpleasant gestures towards me. I asked her for patience and reminded her that I was a customer, and she reacted by talking loudly to me and calling security to intimidate me. I am Hispanic, I felt discriminated against.

If I could give no stars I would. I was not informed id be charged a subscription for this company. I got a message on my phone for fraud alert from them trying to charge my credit card. I called the company and asked what this was and why I was being charged and the dude I talked to was extremely rude and did not help me. He asked for the card number from the card they gave me when they did not give me anything. He kept going back to that card that I kept telling him I never received. He would not cancel the membership because he stated I didn't have one. I had to go to the bank to get my card canceled and get a new one because of this. I hope this company gets shut down I see all over here now that it keeps happening. What a joke!

Beware they will sign you up for a monthly subscription that will charge you and not even tell you about it. This monthly membership is called a backstage VIP pass. This place should go bankrupt! Scammers!

The employees didn't even look in their racks of movies and one of them was so naggy. And they didn't even accept money for me to order

On Tuesday Apr 4th at 3:25pm I visited the FYE in Gurnee Mills Mall. As I approached checkout a gentleman working there tells me that they cannot take credit card payments unless I sign up for the Backstage Pass. They said that it was due to the "internet being down." This is obviously a lie, because you still need internet access to take a card payment, membership or not. He told me I could just cancel membership before the first month. I was in a hurry so regretfully I just did it. I even asked the gentleman at the register how he was ringing me out when according to them, their "internet was down." He just shrugged and said, "I'm just doing what they tell me." When I called the customer service line, the operator told me very rudely that he could not assist me in cancelling this membership I never wanted in the first place. This is a very deceitful, unethical way if doing business. To blatantly lie to people in order to boost sales for these passes is highly dishonest. I will never shop here again, and I'm going to tell everyone on every consumer rating website about what your company is doing.

If i could do no stars i would… tell me how a $20 album is going for $50?! This is ridiculous. Your kpop albums shouldn't be that much, do better. I used to love the store but it's so overpriced.

I ordered a brand new Funko Vinyl Soda - Grinch, however the can it came in was severely dented. There were no dents on the shipping box, so FYE shipped it to me knowingly damaged. Upon unpackaging, I took photos, immediately sending them to FYE to request a replacement. Instead of sending out a new product, they insisted I send back the damaged item, which, though a pain in the $#*!, is okay. However, on asking them to save one of the remaining undamaged products (until the damaged one arrives) they declined to hold it for me; apparently being more important that they sell this product off asap, than fulfilling the pre-existing order or a pre-existing customer. They did offer me a refund upon its return, but that is not what I ordered. Instead, I kept the damaged item, which is effectively useless to me as a collector, and decided that, aside from the occasional exclusive, I will no longer do business with FYE, being a company that created a headache for me by not honoring an existing customer vs a speculative one. Order #*******

We have been getting charged $11.99 a month for a membership we knew nothing about since 2021. We cancel. They stop for a month. Then they start charging again.

I have an old CD player in my car which won't play burned CDs. I have to use all store bought ones, which are difficult to find anymore. I planned to buy a bunch off FYE's website, after driving 2 hours to one of their stores and finding the selection pathetic. First it repeatedly refused to send me the coupon for joining. I had to contact them and wait for a response which took a while. That in itself would be okay. Then it kept giving me login problems, claiming I didn't have an account, etc. Finally I got in, got a bunch of stuff in my cart, go to check out. After the final page, when I hit "confirm," it took me back to the first page again. I tried this with multiple browsers. Had to message them yet again and wait for a reply. They told me the address I entered for billing didn't match and I had to call my bank. I copied the address directly from my online banking site, and confirmed with my bank that it was the correct address. My bank told me it was correct and that the problem was 100% on FYE. I contacted FYE and related this and waited several days for the reply that never came. My coupon expired, and I wrote to tell them I was going to delete my account after all this. This time they replied, to apologize for not being able to help. Yeah, whatever. I can't imagine trying to hand someone money and being given a runaround for weeks and then being ignored when my own bank says everything is fine. I mean heck, you dislike money so much, I guess I don't need something to listen to in my car all that bad.

I literally just spent 30 minutes in the phone being explained the benefits of a backstage pass whilst trying to cancel it and was told TWICE "I'll just go ahead and keep your membership active." It took me cussing out the guy and having to explain that I am a college student who just wanted 10% off a product for him to cancel. I only called because the online way to cancel gave me a "404 Fail" every. Single. Time. Hate this place

Me (12 years old) and my cousin (9/10 years old) went to the store but the worker shouted at my cuz! Because he didn't understand that he couldn't trade funko pops and he asked. Then the worker screamed," No you cannot." In a really bad attitude. I don't recommend. Then we left.

Placed an online order... TRIPLE CHECKED MY SHIPPING ADDRESS because I'm new to the area. Get notified that my order "shipped" and address they are using is NOT what I entered. Attempt to contact FYE but you can only email request. Get a CS agent that tells me it's my job to contact UPS to have the address changed.

UPS doesn't work that way... especially with how they have the delivery marked. UPS tells me the shipper needs to make changes to prevent fraud. Guess what? FYE won't reply to any of my further requests for help. They have no phone numbers to call unless it's for their annual pass. They'll give you a number that doesn't have a live human, just a recording yelling you to submit request online
Stores don't even have a different number to give you.

Basically FYE doesn't give a rats $#*! is you get your products, or that you will be losing money.

I was told "hopefully whoever receives it will send it back so we can refund your money when we get it".

Sure, collectables will be sent back.

FYE, you wonder why you are going out of business? THIS IS WHY.

And even better, when the error was discovered my box hadn't left their warehouse... it was still sitting there.

Stupid as it sounds i created an account to only get a discount, i then canceled it online immediately and now months later i get a charge from FYE backstage passes? Who needs that bruh, lame. So now i call customer service and i can't even get a refund, for what reason? I dont know. I had to cancel it on phone months later after i "canceled" it online. Stupid.

I don't even want to give it one star, a bunch of scammers, I'm 53 years old and my son collect pop dolls and I went in around Christmas time to get some and they said do you wanna sign up for the card "it's free" and I'm like sure, not knowing that they were gonna start charging my card $11.99 a month. I just called to cancel because I didn't even know that were charging my card. It's sure unlawful that they were using my debit card every month for my purchase that day. I told customer service that I would write a bad review on a daily basis. I never even activated the membership. SCAMMERS