f.y.e.

Extremely slow shipping (not USPS, but leaving FYE warehouse) followed by receiving damaged records due to negligent packing. Customer service was slow, inefficient, and dismissive. Overall, pathetic. This company deserves to go out of business.

See pics: albums broke through bottom, and middle of gatefold sleeve.

Worst online purchase I've ever done. Their customer service (if you care to call it that) is impossible to work with. They don't care about your purchase as long as they got your money. They keep giving me the run around and will refuse to help. Avoid any purchase from them if you can. I am still waiting for help to get my product delivered to me. What was supposed to be a birthday gift, might end up being a Christmas gift by the time they sort this out. That's if they care to get around to it.

On Tuesday Apr 4th at 3:25pm I visited the FYE in Gurnee Mills Mall. As I approached checkout a gentleman working there tells me that they cannot take credit card payments unless I sign up for the Backstage Pass. They said that it was due to the "internet being down." This is obviously a lie, because you still need internet access to take a card payment, membership or not. He told me I could just cancel membership before the first month. I was in a hurry so regretfully I just did it. I even asked the gentleman at the register how he was ringing me out when according to them, their "internet was down." He just shrugged and said, "I'm just doing what they tell me." When I called the customer service line, the operator told me very rudely that he could not assist me in cancelling this membership I never wanted in the first place. This is a very deceitful, unethical way if doing business. To blatantly lie to people in order to boost sales for these passes is highly dishonest. I will never shop here again, and I'm going to tell everyone on every consumer rating website about what your company is doing.

Sadly, it seems that underhanded practices are being normalized and spread throughout our communities. The company exploits ignorant customers, by signing them up for an automatic subscriptions being marketed as "free magazines", or "10% discounts", all while not showing the customer the fine print. I am boycotting FYE, and all of its subsidiaries for the VERY underhanded practices that have been going on since 2018. My forced subscription started after my purchase in September, when I stated "no thank you. Maybe some other time" to the offer of "free" magazines and sub par discounts. I spent a total of 43 hours trying to open an account I did not make, just to cancel a subscription I did not want, or sign up for. Originally, the subscription was never advertised as such. The cashier mentioned the VIP programs discounts and pamphlets, but those things didn't seem enticing for me. Still, I was given a pamphlet, and a small booklet detailing the program. Funny enough, I don't even live near any FYE store fronts.
My point is that, I don't want to go for a lawsuit, but if I see another charge on my account, I might have to.

I recently bought a hoodie from F. Y. E. And was super excited for it! Although when I was buying it it said 50% off and they made me pay full price, no biggie I guess I still wanted the product. The hoodie is automatically falling apart though! The embroidery on the side immediately came apart on the first wear, without washing or anything! Not only that but it has a hole already.

I don't even want to give it one star, a bunch of scammers, I'm 53 years old and my son collect pop dolls and I went in around Christmas time to get some and they said do you wanna sign up for the card "it's free" and I'm like sure, not knowing that they were gonna start charging my card $11.99 a month. I just called to cancel because I didn't even know that were charging my card. It's sure unlawful that they were using my debit card every month for my purchase that day. I told customer service that I would write a bad review on a daily basis. I never even activated the membership. SCAMMERS

My daughter is a regular at FYE at the Jefferson Mall in Louisville, Ky. We made a purchase of more than $70 on Sunday, November 19,2023 at 2:32 in the afternoon. We try to make payment with a gift card and complete with cash. We had difficulty with the gift card balance, which upset the employee and she made unpleasant gestures towards me. I asked her for patience and reminded her that I was a customer, and she reacted by talking loudly to me and calling security to intimidate me. I am Hispanic, I felt discriminated against.

They listed an item as the rather valuable deluxe box set with LP, "12 bonus discs, multiple CDs and 5.1 Blu-ray. The picture they showed and the description clearly stated that this was the item they were selling. I even reached out to confirm it. They advised that it was correct. Then they sent me the single LP (after charging the full amount) and said they guess their inventory team got the listing wrong. Now we're dealing with the hassle of an unnecessary return. I just don't think they have their act together. If you want a trouble free experience I'd look elsewhere.

We are so spoiled by Amazon that when you buy things from other online stores, you expect the details to be honest, then you learn that stores like this have very little consideration for their customers and are not honest about the detail of your order or how long you will have to wait for it to arrive.

I ordered a really awesome Christmas present for somebody. The site said 2-3 days, but now it is Christmas eve, over a week later and they have not even started shipping it. So many online stores are scammers and I wish I looked at the reviews before shopping here. Oh well, too late now.

Tried the pass. In store guy was nice, explained what it does. He also explained how hard it would be to cancel and that the people on the phone would be pushy. He was correct. I tried to cancel. Customer service would not let me get a complete sentence in. When i got upset and said "just cancel it, I dont want it", within seconds he said its canceled, rattled off a confirmation number, his name, neither of which would he repeat, and hung up. Great customer service you have there.

Honestly I don't get the customer service complaints. I was able to cancel my backstage pass with someone whom shared the same language as me at 11 at night! They offered a discount and though I didn't have the funds at the time, it makes me want to come back to them when I do.
I've been to a multiple of there stores and though they are pricier the employees who work their genuinely work there because there passionate about the company. It really makes me want to pay the premium to support their business.

They used to be a great place to buy video and music. Their stores have been transformed into a place for selling nerd junk rather than a real video store. Video selection is now small and disappointing. Read my review on Google about their return policy problems. Stay away from buying the Backstage Pass. It is no longer worth the price with their minimal selection of titles. If you must get it, cancel it after the trial period.

Stupid as it sounds i created an account to only get a discount, i then canceled it online immediately and now months later i get a charge from FYE backstage passes? Who needs that bruh, lame. So now i call customer service and i can't even get a refund, for what reason? I dont know. I had to cancel it on phone months later after i "canceled" it online. Stupid.

I have never purchased from or even been on their website, but the stores always have a great selection of music. I love that they have a Metal section. They usually have what I am looking for, and I often find other stuff that I forgot I wanted. The only issue I have is that they are a bit overpriced.

Worse service ever. Show availability on line, but the items aren't, and no notification so you can cancel. Order enough for free shippimg, but charged more for that than was actually sent. What a scam.

Do not purchase items from this company. They will cancel items unexpectedly meanwhile you paid $16.99 for shipping and handling and they will not refund any part of that. So please be careful. Do not not open anything until you receive your full order in case you would like to return anything, etc. Don't waste your money!

I purchased a movie didn't pay attention was on sale but charged me over full price it was my fault not paying attention I contacted them and they stated I would take four business day this was before Christmas and now January never happened I can promise this I will never step back in there store again bad business

I ordered a brand new Funko Vinyl Soda - Grinch, however the can it came in was severely dented. There were no dents on the shipping box, so FYE shipped it to me knowingly damaged. Upon unpackaging, I took photos, immediately sending them to FYE to request a replacement. Instead of sending out a new product, they insisted I send back the damaged item, which, though a pain in the $#*!, is okay. However, on asking them to save one of the remaining undamaged products (until the damaged one arrives) they declined to hold it for me; apparently being more important that they sell this product off asap, than fulfilling the pre-existing order or a pre-existing customer. They did offer me a refund upon its return, but that is not what I ordered. Instead, I kept the damaged item, which is effectively useless to me as a collector, and decided that, aside from the occasional exclusive, I will no longer do business with FYE, being a company that created a headache for me by not honoring an existing customer vs a speculative one. Order #*******

Beware they will sign you up for a monthly subscription that will charge you and not even tell you about it. This monthly membership is called a backstage VIP pass. This place should go bankrupt! Scammers!

If i could do no stars i would… tell me how a $20 album is going for $50?! This is ridiculous. Your kpop albums shouldn't be that much, do better. I used to love the store but it's so overpriced.

The customer service sucks. Staff is rude as hell, at least at the store in Duluth, MN. They're just standing around the registers and acting like it's such a bother to rind a customer up. And. 05 a bag? I get it, the environment, but I bet those bags don't cost them a nickel. That's not even my complaint though. I don't expect my butte kissed for buying some graphic tees, but say hello and thank you. I get it, working retail sucks around the holidays…(try being a nurse during Covid, seriously, I'm not feeling your pain). The store was empty anyways. The thing is, I can get all that stuff on Amazon, minus the rudeness. You're not cool just because you've read more comics than me, and clerks was a movie from 25 years ago. Probably won't shop there again.

Good store, they have a lot of things and a good selection of albums. They also have great customer service

Zero customer service; they never ship your items your orders don't hit your account history they ignore the emails there is no phone number and thankfully I used PayPal so I could dispute it there and try to get my money back, absolute scam