f.y.e.Reviews 52

They listed an item as the rather valuable deluxe box set with LP, "12 bonus discs, multiple CDs and 5.1 Blu-ray. The picture they showed and the description clearly stated that this was the item they were selling. I even reached out to confirm it. They advised that it was correct. Then they sent me the single LP (after charging the full amount) and said they guess their inventory team got the listing wrong. Now we're dealing with the hassle of an unnecessary return. I just don't think they have their act together. If you want a trouble free experience I'd look elsewhere.

After calling the store and no one wanting to answer the phone, the spending 30 minuets trying to find the damn store, I look around and find 1 out of the 3 items I was looing for. I bring the to the counter and the only employee there a tall skinny black gentleman was literally the most rude customer service person I have ever met in my life. He asks if I'm all set and I say yes and I have some questions. I try and ask if the other items I am looking for can be sent to the store and before i even finish "no", im like ok, well is it possible to see is another store..."no" im like no? Just no? You dont have anything else to say? And he doesnt even look up and continued scanning. So I yell HELLO? So he finally looks at me and says what is your question. Im like can you at least tell me if you even carried the other items in store or if its just online? He says " what we have is what we have" - Yes, I understand that's not what I asked. Can you at least tell me if its worth my time finding another store so I dont have to pay $45 in shipping? And his response was just " what we have is what we have left" Literally the most disrespectful mother f*cker. So pissed off I yell can you at least answer my $#*!ing question? So he says he wont even sell me my items and to get out.
I was a store manager for 5 years and trained customer service employees and this was literally the worst experience I have ever had. This guy needs to be fired!

The customer service sucks. Staff is rude as hell, at least at the store in Duluth, MN. They're just standing around the registers and acting like it's such a bother to rind a customer up. And. 05 a bag? I get it, the environment, but I bet those bags don't cost them a nickel. That's not even my complaint though. I don't expect my butte kissed for buying some graphic tees, but say hello and thank you. I get it, working retail sucks around the holidays…(try being a nurse during Covid, seriously, I'm not feeling your pain). The store was empty anyways. The thing is, I can get all that stuff on Amazon, minus the rudeness. You're not cool just because you've read more comics than me, and clerks was a movie from 25 years ago. Probably won't shop there again.

I personally have had nothing but good things to say about FYE over the years in regards to their brick and mortar stores, which are unfortunately disappearing. At first, I really believed that the online store was an option. It seems like their warehouse you must be in a state of disarray because they never seem to know exactly what they have in stock, but I was never overcharged for an item and always received items that I ordered.

Recently, I opened an item that I had unfortunately purchased quite sometime ago. I own the responsibility of course for not opening the item sooner. However, I still must admit to being very disappointed when I found only one disc present in this two disc set. I contacted "customer service" to bring this to their attention, since they do "guarantee" quality of their used products. Had this been a new product, I would not blame FYE. That would be on the manufacturer. BUT THIS WAS A USED ITEM. This means that at some point in their warehouse or in their prep for shipping, someone packaged this item as complete without it being so. I spoke to Nick at customer service via email who apologized and basically said, "Sorry. No returns past 30 days." I replied back to clarify that I was not looking for my money back. I was well aware that I was contacting them way beyond the return eligible date range. However, it was my understanding that a company that guarantees its products would want to know when one of its products falls short due to negligence on the part of its employees. I wanted some sort of acknowledgment, and quite honestly it would've been nice for them to at least offer some sort of gesture, even if it was just a coupon for an upcoming order or something of that nature. Nothing. My follow-up message got no response. I then contacted customer service using the option of "general feedback" instead of "order issues." No reply. At this point I went through all the options for contacting customer service and basically sent the same email to all areas of customer service. Of all the ones I sent, I only received one reply... from Nick, who repeated that they had apologized. Just the other day, I sent another message in to "general feedback" again, stating my overall disappointment in this whole experience and how FYE has, in turn, lose a once-loyal customer. I got a reply…. From Nick!

So the Takeaway: if there is any issue with your experience and it falls outside of the immediate return policy date range, you can forget about any sort of customer service. Apparently there is only one person in the "Customer service department" for FYE. He may apologize. That's the best you're going to get. Be warned.

Worst online purchase I've ever done. Their customer service (if you care to call it that) is impossible to work with. They don't care about your purchase as long as they got your money. They keep giving me the run around and will refuse to help. Avoid any purchase from them if you can. I am still waiting for help to get my product delivered to me. What was supposed to be a birthday gift, might end up being a Christmas gift by the time they sort this out. That's if they care to get around to it.

DO NOT... DO NOT ORDER ANYTHING ON LINE FROM FYE. COM. THEY WILL RIP YOU OFF. THEY MAKE IT IMPOSSIBLE TO TALK TO A REAL PERSON IN CUSTOMER. I LOST 109 DOLLARS

We are so spoiled by Amazon that when you buy things from other online stores, you expect the details to be honest, then you learn that stores like this have very little consideration for their customers and are not honest about the detail of your order or how long you will have to wait for it to arrive.

I ordered a really awesome Christmas present for somebody. The site said 2-3 days, but now it is Christmas eve, over a week later and they have not even started shipping it. So many online stores are scammers and I wish I looked at the reviews before shopping here. Oh well, too late now.

Honestly I don't get the customer service complaints. I was able to cancel my backstage pass with someone whom shared the same language as me at 11 at night! They offered a discount and though I didn't have the funds at the time, it makes me want to come back to them when I do.
I've been to a multiple of there stores and though they are pricier the employees who work their genuinely work there because there passionate about the company. It really makes me want to pay the premium to support their business.

This comment is a bit off because on one hand I love the brick and mortar store and the employees are great. However ordering on line is a joke. I placed an order on November 10 and paid extra to get it in 3 days. I still have not seen the order and the USPS has no tracking that it even made it to their Business mailing unit in that area of origin. The customer service rep. Keeps giving me the run around and refused to provide me with the tracking number for the carrier that was supposed to deliver the items to the USPS. Since it was for my wifes birthday I got tired of the excuses and ordered from Best Buy and guess what the Movie was delayed and they contacted me to let me know this. But it was only delayed by 2 days in which I have tracking it is in my city and will be delivered Tomorrow by 9 pm. The FYE customer service wouldn't even entertain the thought of sending me another copy and when the original showed up I would send it back to them. Terrible service and I DO NOT recommend ordering anything online with this company. Stop by and talk to the employees they will help you if they can though.

Tried the pass. In store guy was nice, explained what it does. He also explained how hard it would be to cancel and that the people on the phone would be pushy. He was correct. I tried to cancel. Customer service would not let me get a complete sentence in. When i got upset and said "just cancel it, I dont want it", within seconds he said its canceled, rattled off a confirmation number, his name, neither of which would he repeat, and hung up. Great customer service you have there.

Good store, they have a lot of things and a good selection of albums. They also have great customer service

Pre ordered 2 funko pops around 12/28/19. One was FYE exclusive the other wasn't. One was due to be released at the end of February and the other mid March. Cool. No biggie. Those days come and go and nothing. No news. So I start contacting them by email in the beginning of March to find out what's going on with the Funko Pop that should be out already. They reply that the release date was pushed. So two weeks later again I have to email to find out what's going on and on and on it went. So finally I get one of my orders at the end of April. But still the other no where in site. I go on the website and they don't even have it on the site anymore. So then I start emailing more frequent, like once a week and they keep replying that Funko pop has delayed the release. So I have to look online on other websites and see that Amazon and Walmart have that same Pop on their site. So finally have to tell FYE that the Funko delay is BS cause everyone else has it for sale. So FINALLY, mid March I get my second Funko Pop and everything is fine with the world again. 5 months of bothering them for my order that had been paid for, paid off.
Never, EVER, again!

I ordered item # ID: fye. **************984. Gremlins Collection which consists of Gremlins and Gremlins 2: The New Batch on Blu-Ray PLUS 2 FUNKO Vinyl Figures of the characters Gizmo and Stripe for $38.99 minus 20% or $31.19. What I received was Gremlins 2-Film Collection which consists of 2 Blu-rays ONLY. I received NO GIZMO or STRIPE Vinyl Figures as pictured on the item page and advertised and that I ordered and paid for. I ordered this item specifically for the Funko Vinyl Figures. I already have Gremlins and Gremlins 2 on Blu-ray and would not have ordered them again except for the Vinyl Figures. Don't your pickers check their orders before they pick an item or are they that careless and incompetent? The item clearly shows Vinyl Figures of Gizmo and Stripe! The item page now shows that the price has decreased to $29.24 but This item is currently not available.
Great. It was available when I placed my order and paid for it. Now I have to return the incorrect item for a refund rather than for the item I ordered due to your employee's laziness, incompetence and carelessness. Thank you for sending me the incorrect item and taking 5 days for me to receive it only to return it and not be able to receive the correct item that I ordered and paid for. Unbelievable is the level of disappointment and dissatisfaction I have experienced dealing with your company. If the item was no longer available, you should not have advertised it as such with the vinyl figures as pictured on the item page and sent me the incorrect item.
Please email a Return Merchandise Authorization Number (RMA#) so that I can return this incorrect item to you for a full refund including shipping and tax.
I will never do business with your company ever again and will tell all of my friends and family to never do business with your company either. I will also recount my miserable experience with your company on social media such as Twitter, Facebook and my blog to alert everyone to never do business with your company either. You employ incompetent, lazy, careless people to fulfill orders incorrectly and don't deserve to be in business.
Also email me a prepaid return label to return this incorrect item to you at YOUR expense as I should not have to pay return postage to return this incorrect item since I already paid shipping to receive

I signed up for backstage pass membership and soon after tried canceling, as it was costing $12/month for something I wasn't even using. After I requested to cancel the membership, I was still being charged monthly. I tried disputing this with fye customer service, who claimed that they could not reimburse me due to their terms and conditions. Yet they manage to get away with charging my bank each month after I requested them to stop and cancel the membership. You'll get ripped off and robbed money from your bank account. Don't sign up!